Analyzing 7,573,6947.6M ReviewsFor 21,35821.4K Experts

Experts Reviews · Company report
ColorKraft Auto Refinishers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

ColorKraft Auto Refinishers

Columbia, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #237Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 93 Google reviews

📞 Call (931) 901-0238Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ColorKraft Auto Refinishers is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ColorKraft Auto Refinishers is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ColorKraft Auto Refinishers is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ColorKraft Auto Refinishers is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ColorKraft Auto Refinishers is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ColorKraft Auto Refinishers is better than 97% of auto repair shops.A
97

Reviews for your job

Customers hired ColorKraft Auto Refinishers for 5 kinds of job.

ColorKraft Auto Refinishers for headlight polishing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Headlight polishing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Headlight polishing”

TimLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Special thanks to Karen and the Color Kraft Auto team in Columbia for providing top-notch service for my daughter's car. Team work make dreams work! ✨️ ✨️✨️✨️✨️ #thebestshop #colorkraft #bodyshop #thereal312tj #312johnsonfamily

Customer photo from Tim's review
Great pricePaintingHeadlight polishingBody & Trim
Brett6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If you’re east of the Mississippi, choose ColorKraft… Sounds funny but I’m not kidding.

Reasonable pricePaintingHeadlight polishingBody & Trim
HollyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It's obvious that the guys at ColorKraft take pride in their work. It's difficult to put into words how amazing my car looks after they replaced and painted parts and polished my headlights. Everyone was easy to work with and kept me updated on the progress. I appreciated the way they took their time in assessing the car before they began working on it.

Body & TrimHeadlight polishing+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 38%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Painting22—
Body & Trim15—
Auto detailing3—
Headlight polishing3—
Side view mirror repair2—

Compare with

Mayberry's All Things Automotive logoMayberry's All Things AutomotiveExperts Score 94Columbia · 4.94★Alchemy Automotive logoAlchemy AutomotiveExperts Score 93Columbia · 4.95★Ford of Columbia Service logoFord of Columbia ServiceExperts Score 80Columbia · 4.85★