Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%10+0.7Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREColumbia Auto & Tire
Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #525Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.7★ from 308 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Columbia Auto & Tire is better than 81% of auto repair shops.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Columbia Auto & Tire is better than 80% of auto repair shops.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Columbia Auto & Tire is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Columbia Auto & Tire is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Columbia Auto & Tire is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Columbia Auto & Tire is better than 10% of auto repair shops.F
10
Reviews for your job
Customers hired Columbia Auto & Tire for 7 kinds of job.
Columbia Auto & Tire for oil change
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#317 / 502
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 11 Google reviews tagged “Oil change”
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Always have good service from Greg and his staff!
Reasonable priceAir & cabin filter replacementOil change
MikeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Very friendly staff. Done in a timely fashion. I will be using them more for my own vehicle.
Great priceOil change
Freezi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Have always had a great experience with Columbia. Relocated to the area and they have been nothing but professional and available.
Great priceTiresAuto engine diagnosticBrakes
Monte16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Caring professionals
Great priceTiresOil change
Hope1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I appreciated how quickly I was able to get in, and my vehicle was finished exactly as scheduled. The service was smooth and professional. I’ll definitely be back.
Great priceBrakesOil change
Jacqueline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Great experience 👍
Great priceTiresBatteryOil change
Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Greg goes above and beyond. He comes and gets my car at my work and brings it back. Who does this? Greg does. He always does and efficient job as well.
Reasonable priceOil change
tlee6571 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Great people and good service. Always gets you right in. Couldn't ask for better service!
Great priceOil change
Jacob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great service as usual from Jamie and the guys. Highly recommend this shop 👍
Reasonable priceTiresOil change
DeborahLocal Guide · 244 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Small local garage for your car maintenance and oil changes Fast and efficient!!! Easy to make an appointment by texts Greg is great
Great priceTiresOil change
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Rating only, no written review.
Great priceSteering & suspension repairOil change
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 46%Reasonable 52%Overpriced 0%Not sure 2%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 26 | — |
| Oil change | 11 | — |
| Auto engine diagnostic | 6 | — |
| Steering & suspension repair | 4 | — |
| Brakes | 4 | — |
| Battery | 3 | — |
| Air & cabin filter replacement | 2 | — |
