Columbia Auto & Tire‎ logo

Columbia Auto & Tire‎

Tire shop · Battle Creek, MI · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%10+0.7Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#525 of 707 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 26%
4.7 ★★★★★ 308 Google reviews · 24 photos
85%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

Columbia Auto & Tire‎ at a glance

Google reviewers rate Columbia Auto & Tire 4.7 out of 5 stars based on 308 reviews, with the owner replying to only one percent of them. Customers frequently highlight punctual appointments, friendly staff, competitive pricing, and clear communication regarding repair estimates and timelines. While many praise the shop for quick tire repairs and general auto maintenance, some low-star reviews cite issues with billing errors, diagnostic discrepancies, and unresolved mechanical problems like steering alignment.

  • Google rating: 4.7 out of 5 from 308 reviews (85% five-star).
  • Reviews on this page: 308 Google reviews (200 with written comments, 8 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Auto Repair Shop serving Battle Creek, Michigan.

Data from Google, last updated November 2, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction81Reliability80Craft & service–Value100Momentum100Replies to reviews10Satisfaction: 81 (median 87)Reliability: 80 (median 85)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 10 (median 57)
Columbia Auto & Tire‎Auto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Columbia Auto & Tire‎: 81/100 on this factor. Category median: 87.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Columbia Auto & Tire‎: 80/100 on this factor. Category median: 85.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Columbia Auto & Tire‎: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Columbia Auto & Tire‎: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Columbia Auto & Tire‎: 10/100 on this factor. Category median: 57.F
10

Bar = this company · dark tick = category median.

Star ratings

308 Google reviews we collected

  • 5 stars26385%
  • 4 stars237%
  • 3 stars52%
  • 2 stars21%
  • 1 star155%

Praise vs complaints

Phrases our text analysis found in 200 written reviews

  • Praise27896%
  • Complaints124%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2546%
  • Reasonable2852%
  • Overpriced00%
  • Not sure12%

Topic share

How often each topic comes up in the written reviews

  • Speed & response6723%
  • Quality & results6322%
  • Staff & attitude6221%
  • Price & value3612%
  • Would recommend2910%
  • Honesty & trust248%
  • Communication93%

What customers talk about

We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Fast, friendly service, plus a clean and comfortable waiting area.”
  • “I like to spread the word when I receive great service overall, as I think its important to spread the good news.”
    “They rip off people do not go we got our brakes and rotors done and they did a horrible job they did not put them on right and it cost $ 900!”
  • “Columbia Auto & Tire checked all the boxes ■fast, friendly, great customer service, fair pricing and honest.”
  • “Great service bought a 2011 Chevy Silverado I love it good price Highly recommend buying from Greg wise”
    “I can't complain about the work but the price that I was told was not the price at the end.”
  • “Highly recommend this shop and I will definitely return.”
    “I don't know how a place like this stays open, but i do not recommend taking your vehicle here.”
  • “I was looking for an honest mechanic and I found one here.”
  • “A couple of hiccups that were not their fault and they kept open communication.”

People customers mention

  • Greg 9 reviews
  • Jamie 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Columbia Auto & Tire‎ for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

DaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Came in for tire ended up buying 2 new tires will be the only place I go for tires from now on

Great priceTires
Roberts5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fast, friendly service, plus a clean and comfortable waiting area. Highly recommend this shop and I will definitely return.

Great priceTires
Deandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I like to spread the word when I receive great service overall, as I think its important to spread the good news.. Columbia Auto & Tire checked all the boxes ■fast, friendly, great customer service, fair pricing and honest.. They will be my new go to for other repairs. Thanks guys, much appreciated

Great priceTires
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

With the engine light on, I thought it would be a big fix but your mechanic had it fixed in about an hour. Very pleased with the service.

Reasonable priceAuto engine diagnostic
MikeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very friendly staff. Done in a timely fashion. I will be using them more for my own vehicle.

Great priceOil change
Darren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have been doing business with Columbia Auto & Tire for years. I feel the owner and his staff work hard to make sure they are taking care of their customers. I highly recommend them for auto repairs.

Reasonable priceBrakes

Photos

Customer reviews

4.7 ★★★★★ 308 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Vicki RalstonLocal Guide · 42 reviewsTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had what I needed and received excellent customer service!

  • Price assessment: Reasonable price
  • Services: Battery
Da GuimondLocal Guide · 22 reviewsTotal number of Google reviews Da has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Came in for tire ended up buying 2 new tires will be the only place I go for tires from now on

  • Price assessment: Great price
  • Services: Tires
Victor Ballard2 reviewsTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service. Appointment was fast and service was excellent.

  • Price assessment: Reasonable price
  • Services: Steering & suspension repair
Lemoyne SmithLocal Guide · 48 reviewsTotal number of Google reviews Lemoyne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service

  • Price assessment: Great price
Roberts Family5 reviewsTotal number of Google reviews Roberts has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast, friendly service, plus a clean and comfortable waiting area. Highly recommend this shop and I will definitely return.

  • Price assessment: Great price
  • Services: Tires
Deandra Thompson2 reviewsTotal number of Google reviews Deandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I like to spread the word when I receive great service overall, as I think its important to spread the good news.. Columbia Auto & Tire checked all the boxes ■fast, friendly, great customer service, fair pricing and honest.. They will be my new go to for other repairs. Thanks guys, much appreciated

  • Price assessment: Great price
  • Services: Tires
Sharon Janus4 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

With the engine light on, I thought it would be a big fix but your mechanic had it fixed in about an hour. Very pleased with the service.

  • Price assessment: Reasonable price
  • Services: Auto engine diagnostic
Chris Kahler4 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always have good service from Greg and his staff!

  • Price assessment: Reasonable price
  • Services: Air & cabin filter replacement, Oil change
Mike KuiperLocal Guide · 12 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly staff. Done in a timely fashion. I will be using them more for my own vehicle.

  • Price assessment: Great price
  • Services: Oil change
Darren Britton (Dman)8 reviewsTotal number of Google reviews Darren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been doing business with Columbia Auto & Tire for years. I feel the owner and his staff work hard to make sure they are taking care of their customers. I highly recommend them for auto repairs.

  • Price assessment: Reasonable price
  • Services: Brakes

Columbia Auto & Tire‎ on Google Maps →

Business details

  • Address: 265 Capital Ave SW, Battle Creek, MI 49037
  • Phone: (269) 965-0704
  • Service area: Battle Creek, MI