Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts

Comfort Now Air, Plumbing, & Heating logo

Comfort Now Air, Plumbing, & Heating

Heating contractor · Porterville, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%55+13.3Value 14%98+13.9Replies to reviews 7%65+4.6Craft & service penalty83−1.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 26 gas contractorsPosition by Experts Score among all companies we track in this category. · better than 16%
4.7 ★★★★★ 127 Google reviews · 4 photos
92%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
77%reviews answered by the owner
Jun 2026latest review
📞 Call (559) 372-0761Request a call backWebsite ↗

Comfort Now Air, Plumbing, & Heating at a glance

Google reviewers for this Porterville heating and plumbing contractor rate the business 4.7 out of 5 based on 127 reviews. Positive feedback frequently highlights punctuality, professional communication, and transparent pricing for air conditioning and plumbing services. However, low-star critiques identify recurring issues with inflated repair estimates, diagnostic errors requiring multiple visits, and disorganized office communication.

  • Google rating: 4.7 out of 5 from 127 reviews (92% five-star).
  • Reviews on this page: 127 Google reviews (102 with written comments, 1 with photos).
  • Owner responses: the business replied to 77% of reviews.
  • Most recent review: June 5, 2026.
  • Service: Gas Contractor serving Porterville, California.

Data from Google, last updated October 25, 2026.

Score profile vs other gas contractors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

Satisfaction75Reliability55Craft & service83Value98Momentum100Replies to reviews65Satisfaction: 75 (median 91)Reliability: 55 (median 87)Craft & service: 83 (median 91)Value: 98 (median 100)Momentum: 100 (median 100)Replies to reviews: 65 (median 83)
This companyGas Contractors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Comfort Now Air, Plumbing, & Heating: 75/100 on this factor. Category median: 91.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Comfort Now Air, Plumbing, & Heating: 55/100 on this factor. Category median: 87.C
55
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Comfort Now Air, Plumbing, & Heating: 83/100 on this factor. Category median: 91.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Comfort Now Air, Plumbing, & Heating: 98/100 on this factor. Category median: 100.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Comfort Now Air, Plumbing, & Heating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Comfort Now Air, Plumbing, & Heating: 65/100 on this factor. Category median: 83.B
65

Bar = this company · dark tick = category median.

Star ratings

127 Google reviews we collected

  • 5 stars11792%
  • 4 stars00%
  • 3 stars22%
  • 2 stars11%
  • 1 star76%

Praise vs complaints

Phrases our text analysis found in 102 written reviews

  • Praise16295%
  • Complaints85%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6337%
  • Quality & results3822%
  • Speed & response2414%
  • Communication1710%
  • Price & value127%
  • Would recommend127%
  • Honesty & trust42%

What customers talk about

We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I was impressed with how friendly polite and thorough Aaron was.”
    “Very unprofessional!”
  • “Cristian was very professional, thorough, and friendly.”
    “The technician has now been out 3 days in a row and still has not fixed it.”
  • “He was able to schedule the new installation Same Day.”
  • “He explained to me what were the issues and gave me quote.”
  • “Luis, has a great deal of product knowledge, professional and polite.”
  • “I would recommend him to anyone needing their A/C inspected.”
  • “This company is very reliable professional and very good pricing.”

People customers mention

  • Zone 8 reviews
  • Luis 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Comfort Now Air, Plumbing, & Heating for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Fernando1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ernesto T from Comfort Now came out to see why our 32 year old AC unit was not working. After determining repair costs we decided to purchase a new unit. Ernesto was very informative and we were given all options for both repairs or new purchase and were able to make an informed decision. There was no high pressure…

AshleyLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★

The absolute worst. My AC stopped working and I called Comfort Now Air, Plumbing, and heating they sent out two techs the next morning from Lee’s AC. After looking at my AC they said the compressor and blower motor were bad and would cost $8,000.00. The tech said with the amount to fix it we should just replace it…

Sandy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I was impressed with how friendly polite and thorough Aaron was. He was patient with my questions and answered them knowledgeably in a way I could understand. He tried hard to address all my concerns. He did his utmost to give me quality service. Thank you Aaron!

A/C services+ Responsiveness+ Punctuality+ Quality
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Mr. Ochoa was very kind and knowledgeable about his job. He explained to me what were the issues and gave me quote. Very professional man. Thank you so much.

Dennis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The crew were very polite and professional. Extremely pleased with the finished product.

Customer photo from Dennis's reviewCustomer photo from Dennis's reviewCustomer photo from Dennis's review
javier3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got to it right away. Diagnosed and Found the issue. Willing to work with me to my convenience.

+ Professionalism

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance21$114–$495
A/C system repair14$228–$923
Repair HVAC10—
Heating system maintenance9—
HVAC system maintenance8$161–$353
HVAC system repair7$166–$680
Install AC5$1.4k–$3.7k
HVAC duct & vent installation5—

Compare with

Photos

Customer reviews

4.7 ★★★★★ 127 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Fernando Ibarra1 reviewTotal number of Google reviews Fernando has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ernesto T from Comfort Now came out to see why our 32 year old AC unit was not working. After determining repair costs we decided to purchase a new unit. Ernesto was very informative and we were given all options for both repairs or new purchase and were able to make an informed decision. There was no high pressure salesmanship. He was able to schedule the new installation Same Day. I am so glad we called Comfort Now!!!

Ashley HeusdensLocal Guide · 46 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The absolute worst. My AC stopped working and I called Comfort Now Air, Plumbing, and heating they sent out two techs the next morning from Lee’s AC. After looking at my AC they said the compressor and blower motor were bad and would cost $8,000.00. The tech said with the amount to fix it we should just replace it because it would just go out again and a new unit would cost $26,000.00. I had started all the paperwork but luckily was to talking to some buddies who told me that is twice the price of what a new AC unit should cost. I called another company for a second opinion and they came out and replaced the blower motor for way under a thousand and my AC is working great. I think it’s insane that a company can go around taking advantage of people and I wonder how many they have done this to?

Response from the owner · 2 years ago

Hello Ashley, thank you for spending the time to leave us a review and giving us the opportunity to improve. We understand its frustrating when your air conditioning stops working during the hot temp days. As you mentioned we did give the option of the compressor and blower motor repair or new system replacement and don't move forward without the approval of the home owner. We'll make sure to follow up with the technician to provide better communication regarding the diagnostic. We would like to make this right. If you could please reach out to us and ask for Josue, our operations manager at (559) 227-9569 and he will happy to make this right. Again, thank you for the opportunity to improve our services.

Carl Scudder8 reviewsTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Tech great service

Response from the owner · 2 years ago

Thank you for the 5-star review ⭐⭐⭐⭐⭐, Carl! We are glad to hear our HVAC technician was excellent and our service was top-notch. We value your business and your feedback. We hope you will continue to choose Comfort Now Air, Plumbing, & Heating for your home services. Thank you again.

Henry FrancoLocal Guide · 8 reviewsTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ben was on schedule. He was thorough and answered all my questions.

Response from the owner · 2 years ago

Dear Henry, Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We are delighted that Ben, our HVAC service technician was able to answer all your questions and that he was on time. Here at Comfort Now Air, Plumbing, & Heating, we take pride in providing excellent services and ensuring our customers are 100% satisfied with our work. We are so glad that we could do that for you. We will make sure to notify Ben, his HVAC service manager, and the team about the great work Ben did! Thank you for your feedback and your continued support.

Sandy DePaoli2 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was impressed with how friendly polite and thorough Aaron was. He was patient with my questions and answered them knowledgeably in a way I could understand. He tried hard to address all my concerns. He did his utmost to give me quality service. Thank you Aaron!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: A/C services
Response from the owner · 3 years ago

Thank you so much for the kind words, Sandy. We are thrilled to hear that Marcos was so professional and friendly. We work hard to ensure our customers feel taken care of, and we are glad that you had a great ⭐⭐⭐⭐⭐ experience with our team. We greatly appreciate your positive review and look forward to assisting you in the future at Comfort Now Air, Plumbing, & Heating.

Maria Quintero1 reviewTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mr. Ochoa was very kind and knowledgeable about his job. He explained to me what were the issues and gave me quote. Very professional man. Thank you so much.

Response from the owner · 2 years ago

Hello Maria, Thank you so much for taking the time to leave a ⭐⭐⭐⭐⭐ 5-star review for Comfort Now Air, Plumbing, & Heating! We are so pleased to hear that Mr. Ochoa, our HVAC service specialist was there to help you and that you found him to be professional and knowledgeable. We will make sure to notify Mr. Ochoa, his HVAC service manager, and the whole Comfort Now team. Do not hesitate to contact us here at Comfort Now Air, Plumbing, & Heating should you need help with any plumbing or heating issues in the future. Thanks again for sharing your experience with us! Warm regards, The Comfort Now Air, Plumbing, & Heating Team

Dennis Bailey6 reviewsTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The crew were very polite and professional. Extremely pleased with the finished product.

Response from the owner · 2 years ago

Thank you so much Dennis! We really appreciate you taking the time to leave us a ⭐⭐⭐⭐⭐ 5-star review. Our HVAC install team works hard to provide excellent customer service and get the job done right! If you ever need anything from Comfort Now Air, Plumbing, & Heating in the future, we are here for you. Thank you again for your kind words!

Jeannie Burton5 reviewsTotal number of Google reviews Jeannie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Daniel was excellent!

Response from the owner · 3 years ago

Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review, Jeannie! We are thrilled to hear that you had a great experience with Daniel. Our goal is to always go beyond customer expectations of service and it's gratifying to hear that Daniel was able to do just that. Thank you for taking the time to share your experience with Comfort Now Air, Plumbing, & Heating. We greatly appreciate your feedback and look forward to serving you again soon.

Marilyn4 reviewsTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Polite, professional and great quality work. 👍

  • Positive: Punctuality, Quality, Professionalism, Value
  • Services: Plumbing leak detection, Plumbing fixture installation, Water heater installation, Faucet repair, Plumbing pipe repair
Response from the owner · 3 years ago

Dear Marilyn, Thank you for taking the time to share your positive ⭐⭐⭐⭐⭐ experience with Comfort Now Air, Plumbing, & Heating. We're thrilled to learn that you had a satisfactory service and that our team's professionalism and quality work met your expectations. Politeness, professionalism, and delivering top-notch quality are all values that we prioritize at Comfort Now. Your satisfaction is of utmost importance to us, and we're glad that we were able to provide you with a service that left a positive impression. Should you require any further assistance with your HVAC or plumbing needs, please don't hesitate to reach out. Our dedicated team is here to ensure your comfort and peace of mind. We sincerely appreciate your kind words and the trust you've placed in Comfort Now Air, Plumbing, & Heating. Thank you for being our valued customer, and we look forward to serving you again in the future. Best regards, The Comfort Now Air, Plumbing, & Heating Team

javier lemus3 reviewsTotal number of Google reviews javier has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got to it right away. Diagnosed and Found the issue. Willing to work with me to my convenience.

  • Positive: Professionalism
Response from the owner · 3 years ago

Hello Javier Lemus, Thank you for sharing your positive ⭐⭐⭐⭐⭐ experience with Comfort Now Air, Plumbing, & Heating. We're thrilled to hear that we could quickly address your HVAC issue and provide you with a solution that met your needs. Our team takes pride in promptly diagnosing and resolving HVAC problems, ensuring that you can enjoy a comfortable and stress-free living environment. It's fantastic to know that our commitment to timely service aligned with your convenience. We understand that a reliable AC company is essential, especially in the Visalia area where temperatures can be demanding. Your satisfaction is our priority, and we're glad that we could meet your expectations. Thank you for choosing Comfort Now Air, Plumbing, & Heating. We look forward to serving you again in the future. Best regards, The Comfort Now Air, Plumbing, & Heating Team

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Business details