HVAC CONTRACTORS · HOUSTON, TX
Comfort Star Ac Repair logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%47+16.5Reliability 15%86+12.9Craft & service 20%48+9.6Value 10%48+4.8Momentum 8%96+7.7Track record 7%74+5.2Accountability 5%89+4.5Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Comfort Star Ac Repair

Better than 67% of HVAC contractors · #22 of 67

4.9★433 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Comfort Star Ac Repair for thermostat repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 40

All 5 Google reviews tagged “Thermostat repair”

★★★★★ Laura · 7 months ago

Shane did a great job! Fast, friendly service and a very fair price. Shane answered all my questions and made sure my new WiFi thermostat was completely set up and working before leaving. He did a thorough check of the whole system and made some maintenance recommendations to save on future issues, but didn’t press…

Paid $400–500Reasonable priceInstall thermostatThermostat repair
★★★★★ Walker · 5 years ago

Jeremiah was a huge help. He not only fixed our thermostat, but he also taught me a lot during the process about things I can do to keep up maintenance on my own. Very professional and thorough.

Heating system maintenanceThermostat repair+ Punctuality+ Professionalism
★★★★★ Joseph · 5 years ago

Wonderful service! They showed up on time and went above and beyond with their service.

Ductless heating & A/C servicesHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Alfred · 6 years ago

I’ve used comfort Star for years because they are an honest and fair company. The owner is extremely hands-on, which is something that I value. At every service, each rep has troubleshot the problem correctly, but they always take that extra step to run it by their team so you’re not just getting the 1 person’s…

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Scott · 3 years ago

Rating only, no written review.

Thermostat repair+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Comfort, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.94★ (18 reviews)2024-Q2: 4.78★ (18 reviews)2024-Q3: 5.00★ (8 reviews)2024-Q4: 5.00★ (10 reviews)2025-Q1: 5.00★ (6 reviews)2025-Q2: 5.00★ (21 reviews)2025-Q3: 5.00★ (13 reviews)2025-Q4: 4.93★ (15 reviews)2026-Q1: 5.00★ (12 reviews)2026-Q2: 5.00★ (16 reviews)2026-Q3: 4.94★ (18 reviews)2026-Q4: 5.00★ (11 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$383+19% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 49%Reasonable 47%Overpriced 0%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%47+16.5Reliability 15%86+12.9Craft & service 20%48+9.6Value 10%48+4.8Momentum 8%96+7.7Track record 7%74+5.2Accountability 5%89+4.5Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
47
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
86
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
48
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
48
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
96
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
74
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
89

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+90 / −2
Professionalism
+111 / −2
Responsiveness
+98 / −0
Punctuality
+94 / −0
Value
+64 / −2

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