Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts

Experts Reviews · Company report
Comfort Star Ac Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Comfort Star Ac Repair

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 433 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Comfort Star Ac Repair is better than 94% of HVAC contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Comfort Star Ac Repair is better than 94% of HVAC contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Comfort Star Ac Repair is better than 88% of HVAC contractors.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Comfort Star Ac Repair is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Comfort Star Ac Repair is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Comfort Star Ac Repair is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Comfort Star Ac Repair for 8 kinds of job.

Comfort Star Ac Repair for a/c preventive maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$621
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C preventive maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “A/C preventive maintenance”

B14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I’ve had my entire system redone by them, ducts and all. They stand by their work and have an extremely quick response time and do professional installs. Highly recommended!

Great priceHVAC system maintenanceA/C system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Cody9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Comfort Star Master Tech Shane came out to service my AC unit and he went above and beyond to diagnose and explain everything that needed to be done to my unit. He also quoted me for the services I needed and explained in detail everything for me to be able to make the best decision for my home. I highly recommend…

Paid $1–200Great priceHVAC system maintenanceA/C system maintenanceA/C preventive maintenance
Deedee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I’ve used Comfort Star for MANY years because they provide EXCELLENT & QUALITY service! The technician keeps me informed as to what he has done & found, if anything, to be done. They, all members if the company, have ALWAYS been very helpful, respectful & polite.

Paid $200–300Reasonable priceA/C system maintenanceA/C preventive maintenanceA/C filter replacement
J9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jeremiah was great! Very knowledgeable and personable.

Paid $100–200Great priceA/C preventive maintenance
T.6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have used Comfort Star for years and have always been happy with Mr. Habib and the technicians that have installed our new system and maintenance. They are always professional, courteous, and on time. Highly recommend Comfort Star! Thank you to Mr. Shane who is always kind and ensures the job is fully done with…

HVAC system maintenanceHVAC duct & vent installationInstall AC+ Responsiveness+ Punctuality+ Quality
Joe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Our technician was here to do our semi-annual maintenance and couldn't be more satisfied. Manuel Gutierrez's exceptional customer service and expertise is the reason why I continue to use Comfort Star as my A/C provider.

A/C system maintenanceA/C preventive maintenance+ Responsiveness+ Punctuality+ Quality
Rita6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent Excellent service! Comfort Star will always be our go to for HVAC needs. They have continued to impress us over the course of the years. Habib and his crew are not only professional, knowledgeable, and competent but most importantly they go the extra mile to make sure their clients are taken care of. 100% Recommend.

A/C system maintenanceA/C system dismantlementDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Fabrice8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service and communication.

CleaningHVAC system maintenanceA/C preventive maintenance+ Responsiveness+ Punctuality+ Professionalism
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Juan came and inspected our AC for preventative maintenance. He was very knowledgeable and professional.

A/C preventive maintenance+ Responsiveness+ Punctuality+ Quality
Kevin2 months ago★★★★★

Rating only, no written review.

Reasonable priceHVAC system repairA/C system repairA/C preventive maintenance

Price

$383+19% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 47%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance42$37–$295
A/C system repair39$209–$786
A/C system maintenance29$39–$393
HVAC system repair28$205–$933
Heating system maintenance24$39–$251
Install AC19$1.4k–$3.2k
Repair HVAC13$216–$495
Installation12$1.1k–$2.8k

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