Analyzing 5,605,4705.6M ReviewsFor 15,32015.3K Experts

Experts Reviews · Company report
Comfort Star Ac Repair logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%47+16.5Reliability 15%86+12.9Craft & service 20%48+9.6Value 10%48+4.8Momentum 8%96+7.7Track record 7%74+5.2Accountability 5%89+4.5Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Comfort Star Ac Repair

Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 433 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: satisfaction.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Comfort Star Ac Repair is better than 47% of HVAC contractors.C
47
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Comfort Star Ac Repair is better than 86% of HVAC contractors.A
86
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Comfort Star Ac Repair is better than 48% of HVAC contractors.C
48
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Comfort Star Ac Repair is better than 48% of HVAC contractors.C
48
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Comfort Star Ac Repair is better than 96% of HVAC contractors.A
96
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Comfort Star Ac Repair is better than 74% of HVAC contractors.B
74
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Comfort Star Ac Repair is better than 89% of HVAC contractors.A
89

Reviews for your job

Customers hired Comfort Star Ac Repair for 8 kinds of job.

Comfort Star Ac Repair for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 27

All 3 Google reviews tagged “Cleaning”

Fabrice8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service and communication.

CleaningHVAC system maintenanceA/C preventive maintenance+ Responsiveness+ Punctuality+ Professionalism
Kemal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Comfort Star is an excellent company. I called my Warranty Company about my air-conditioning not working and they assigned Comfort Star who scheduled me for the same day. The receptionist that i talked to on the phone was very professional and courteous, and scheduled me for the same day based on my availability. I…

CleaningA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Alfred9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I’ve used comfort Star for years because they are an honest and fair company. The owner is extremely hands-on, which is something that I value. At every service, each rep has troubleshot the problem correctly, but they always take that extra step to run it by their team so you’re not just getting the 1 person’s…

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$383+19% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 47%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance42$37–$292
A/C system repair39$209–$880
A/C system maintenance29$54–$441
HVAC system repair28$192–$955
Heating system maintenance24$54–$292
Install AC19$1.5k–$3.2k
Repair HVAC13$236–$840
Installation12$1.1k–$2.8k

Compare with

Air Star Now logoAir Star NowExperts Score 66Houston · 4.97★AC Repair Expo Heating & Cooling Inc. logoAC Repair Expo Heating & Cooling Inc.Experts Score 66Houston · 4.96★Baker-Jones Co. Inc logoBaker-Jones Co. IncExperts Score 62Houston · 4.97★