Pest control service · Pompano Beach, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty94−0.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#195 of 342 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★381 Google reviews · 22 photos
95%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$246typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Command Pest Control 4.9 out of 5 based on 381 reviews, with the owner responding to 85 percent of feedback. Customers frequently praise the office staff for helpful communication and scheduling, while field technicians are noted for punctuality, thorough inspections, and fair pricing for services like termite fumigation and pest spraying. However, a subset of low-star reviews cites inconsistent arrival times, ineffective treatments, and poor communication as recurring issues, though some customers report that management resolved their concerns directly.
Google rating: 4.9 out of 5 from 381 reviews (95% five-star).
Reviews on this page: 381 Google reviews (324 with written comments, 5 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: November 8, 2026.
Service: Wildlife serving Pompano Beach, Florida.
Data from Google, last updated November 8, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Command Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Command Pest Control: 91/100 on this factor. Category median: 92.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Command Pest Control: 84/100 on this factor. Category median: 90.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Command Pest Control: 94/100 on this factor. Category median: 97.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Command Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Command Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Command Pest Control: 71/100 on this factor. Category median: 89.B
71
Bar = this company · dark tick = category median.
Star ratings
381 Google reviews we collected
4.9of 5
5 stars36395%
4 stars82%
3 stars00%
2 stars31%
1 star72%
Praise vs complaints
Phrases our text analysis found in 324 written reviews
98%praise
Praise66698%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1028%
Reasonable2467%
Overpriced00%
Not sure26%
$246+127% vs typical wildlife removal services
Middle half of what 20 customers paid ($170–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18127%
Speed & response13620%
Quality & results11116%
Would recommend10616%
Price & value578%
Communication568%
Honesty & trust345%
What customers talk about
We read 324 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Erika, Viviana, and Sharon in the front office are always so kind and helpful, making the entire experience smooth and hassle-free.”
“She was consistently rude, short-tempered, and snarky, actively working to dissuade us from utilizing the warranty we had paid to maintain for nearly a decade.”
“It's not easy to find a company with such professional, efficient and friendly service these days so Command Pest Control is absolutely a top notch operation.”
“The administrative incompetence and endless delays were maddening.”
“I had an excellent experience with Command Pest Control!”
“They were the worst company i have came in contact with since living in south Florida the the team of guys that did work on my town house were complet…”
“I am very happy with this company and recommend them for all your pest needs!”
“Arrived on time, work performed in a timely manner, very thorough and fair price.”
“He arrived on time expected, clearly communicated - explained things well in response to our concerns and very thoroughly looked over all areas.”
“He displayed more kindness and integrity than most businesses today.”
People customers mention
Sharon20 reviews
Carlos12 reviews
Mary10 reviews
Christian9 reviews
Clavijo8 reviews
Felipe7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Command Pest Control for 8 kinds of job. Pick one to see what they paid and said.
DDavid7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Command Pest Control has always provided excellent service with reasonable prices. Their technicians are skilled professionals who get the job done! Thank you to Felipe who arrived when he said he would and completed the job efficiently. He is knowledgeable, courteous, and friendly. He provided insight regarding…
Paid $180–200Reasonable priceTermite inspection
MMichael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I found a large Bee nest and a lot of flying bees. I called command and they came right out did a inspection gave me a fair price and took care of my problem right away.
Paid $200+Reasonable priceHornet & wasp extermination
Ssg2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Josh is dependable and very knowledgeable.More importantly a kind professional that goes beyond and above
Will highly recommend him and his company for your pest control needs
Paid $80–100Reasonable priceTermite inspection
DDonLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Both Orlando and Alex did an excellent job with the preventative treatment for Formosan Termites. They worked cautiously not to damage water and gas lines that are near my home’s foundation. They did a great job with clean up leaving everything looking just like they found it. Orlando was very informative and…
Paid $200+Termite inspectionTermite extermination
Aandres2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The process was very simple, contract set up a date and done. Great customer service from the office as well the techs, thank you
Paid $200+Reasonable priceTermite inspection
RRobin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Thank you, thank you, thank you! you all made something we had put off for many years very easy from the first phone call to the last. Everyone we dealt with made the tenting an excellent experience!
Amazing staff and customer care!
It’s a pleasure doing business with Command Pest Control. Erika, Viviana, and Sharon in the front office are always so kind and helpful, making the entire experience smooth and hassle-free. Thank you to the whole team for your hard work and great attitude! 10/10 recommend!
Response from the owner · an hour ago
Thank You so much for the great review. I look forward to sharing it with the office staff at our monday morning meeting tomorrow.
Thank You
Team Command
Outstanding service from start to finish!
I had a wonderful experience with Command Pest Control. The entire process was seamless and stress-free. I want to give a special shoutout to the office team—Erika, Viviana, and Sharon are always so friendly, helpful, and attentive to every question. The field technicians and whole staff are thorough and professional. I highly recommend Command Pest Control!
Services: Hornet & wasp extermination, Rodent extermination, Termite inspection, Termite extermination, Spider extermination, Flea & mite extermination, General pest inspection, Mosquito extermination, Cockroach extermination
A
ABS Borel6 reviewsiTotal number of Google reviews ABS has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Command Pest Control! The entire staff is incredibly friendly, professional, and helpful. The office team Sharon,Erika and Viviana are always willing to answer questions and provide assistance. The technicians are knowledgeable, courteous, and always take the time to make sure everything is done properly. The fumigation crew also deserves special recognition for their hard work, professionalism, and attention to detail. Everyone works together to provide outstanding customer service and make the entire process as smooth and stress-free as possible. I truly appreciate the dedication and kindness of the whole team. I highly recommend Command Pest Control!
Command Pest Control has provided excellent service for my pest needs from the office staff. Sharon, Vivi and Erika. To the technicians meticulous work in solving pest control problems. I am very happy with this company and recommend them for all your pest needs!!!
We held a transferred termite warranty with Command Pest Control for several years for our rental property, faithfully renewing annually out of caution. That loyalty was met with archaic systems, gross incompetence, and stunningly dismissive treatment.
For years, annual inspections were carried out by sullen, untrained technicians who could barely be bothered to speak... one technician literally communicated only in grunts when asked basic questions. Not even kidding.
Every time our tenants reported termite activity, which we supported with clear photographic evidence and physical specimens, technicians waved it off as “no big deal” and offered minimal spot treatments rather than addressing the root problem. Unsurprisingly, this chronic negligence culminated in our final year with a full-blown massive swarm flying inside a tenant’s apartment.
Getting the company to honor our warranty and schedule a tenting was an absolute ordeal, largely thanks to Sharon in scheduling. She was consistently rude, short-tempered, and snarky, actively working to dissuade us from utilizing the warranty we had paid to maintain for nearly a decade. Despite speaking with her repeatedly over several weeks, she never remembered our account, constantly lost our contract records, and forced us to start from scratch on every call just to prove we were existing clients. The administrative incompetence and endless delays were maddening.
The sole positive was the on-site extermination crew graciously bagging and disposing of uncanned food our tenant failed to clear (which we paid them extra to handle). Beyond that isolated moment of flexibility, Command Pest Control failed on basic customer service, record-keeping, and actual pest prevention. Avoid them if you want real structural protection for your property.
Response from the owner · a day ago
Hello Irene
I have very sorry to hear that you were not happy with our services. Please contact me directly at [email protected]. I would appreciate the opportunity to look into this and do whatever is needed to make it right for you. Please send me your account number or address. I have just went through all of our accounts (over 9,500 accounts checked) but I could not find any account with the name Irene Richarson.
When looking at your profile to see if I could find your information I saw that you gave 4 - 1 Star reviews in the last hour (a home inspection company, an animal hospital, and an insurance company).
Please Contact Directly: I promise I will find a way to make your day better.
Thank You
David
J
Jay Gauthier3 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
I don't often write reviews but in the case of my experience with Command Pest Control I feel it is warranted. From my first call to Command 5 months ago talking with Sharon and Erika about fumigation the process with everything has gone as planned. Since this was my first tenting fumigation I was a bit apprehensive and had many questions. Every question and concern was addressed very professionally and with kindness and patience. The technician named Felipe who visited my property was also extremely helpful and professional especially as we needed to find a solution to an issue with part of my fencing. The day of fumigation the weather was horrendous in South Florida with heavy rain and wind but the process still proceeded as scheduled and all the following steps as far as removing the tent and verifying that the house was safe to reenter went along on schedule as well. It's not easy to find a company with such professional, efficient and friendly service these days so Command Pest Control is absolutely a top notch operation. I would recommend this company to anyone who needs assistance with fumigation or pest removal of any type.
Price assessment: Great price
Price: $200+
Services: Termite extermination
Pest type: Ants, Termites, Cockroaches, Spiders
B
Babs.W6 reviewsiTotal number of Google reviews Babs.W has written across all businesses on Google Maps, not just this one.
Carlos from Command Pest Control does an excellent job. Thank you, Carlos.
Response from the owner · a month ago
Thank you so much for the kind words! We’re happy to hear Carlos provided excellent service. We truly appreciate your support and look forward to taking care of you again.
E
Elana Gratz11 reviewsiTotal number of Google reviews Elana has written across all businesses on Google Maps, not just this one.
Arrived on time, work performed in a timely manner, very thorough and fair price. Highly recommend!
Response from the owner · a month ago
Thank you for the great review. We’re glad to hear you were happy with the service, from being on time to getting the job done thoroughly and efficiently. We truly appreciate your recommendation.
R
rick fLocal Guide · 19 reviewsiTotal number of Google reviews rick has written across all businesses on Google Maps, not just this one.
The guys did a very detailed thorough and nice clean job. I could not be more pleased the crew I believe was Matthew Greg, JoJo, and Victor again I could not be more pleased.
Response from the owner · a month ago
Thank you so much for the wonderful review. We’re thrilled to hear that we did such a thorough and clean job. We’ll be sure to share your kind words with the crew. We truly appreciate your business and support.
