iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#571 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 37%
4.8★★★★★320 Google reviews · 24 photos
90%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for fast service, knowledgeable staff, and transparent communication regarding tire options and pricing. Recurring themes include efficient handling of flats and rotations, as well as personalized attention from the management team. However, several low-star reviews cite issues with billing accuracy, missed appointments, and perceived upselling of unnecessary repairs or incorrect product information.
Google rating: 4.8 out of 5 from 320 reviews (90% five-star).
Reviews on this page: 319 Google reviews (242 with written comments, 4 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: November 7, 2026.
Service: Auto Repair Shop serving Idaho Falls, Idaho.
Data from Google, last updated November 11, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Commercial TireAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Commercial Tire: 83/100 on this factor. Category median: 88.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Commercial Tire: 77/100 on this factor. Category median: 85.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Commercial Tire: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Commercial Tire: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Commercial Tire: 54/100 on this factor. Category median: 59.C
54
Bar = this company · dark tick = category median.
Star ratings
319 Google reviews we collected
4.8of 5
5 stars28890%
4 stars124%
3 stars62%
2 stars10%
1 star124%
Praise vs complaints
Phrases our text analysis found in 242 written reviews
96%praise
Praise31296%
Complaints124%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3870%
Reasonable1426%
Overpriced12%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9028%
Quality & results6319%
Speed & response5316%
Would recommend3611%
Price & value3310%
Honesty & trust299%
Communication206%
What customers talk about
We read 242 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“😂 Great service, knowledgeable staff, and a fantastic selection of tires.”
“They were rude and took a very long time to do the work.”
“Every time we've come in we have had great service and a personalized experience.”
“…nging in another car to get fixed, do not recommend this place at all awful customer service.…”
“They all strive to get things done right and in a professional and timely manner.”
“Other tire shops stated we needed new wheels/rims to stop a slow leaking tire.”
“I highly recommend this store to anyone who needs tires , wheels or vehicle maintenance.”
“…nce I was walking out they were bringing in another car to get fixed, do not recommend this place at all awful customer service.…”
“He has great customer service and products/repairs for reasonable prices.”
“They said I should come back in and get it fixed which they said it would cost a few grand.”
“This team is the only team I trust to work on my vehicles ever.”
“Do not trust the 17th location!”
“joe with commercial tire is always great guy and always easy to work with.”
People customers mention
Joe32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Commercial Tire for 6 kinds of job. Pick one to see what they paid and said.
Thomas3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Came in with a flat tire, and these guys took care of me in less than half an hour. Joe and Jesse hooked me up and I was on my way without hassle. Recommend 100%
Mike9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Amazing service and very professional. This team is the only team I trust to work on my vehicles ever.
Great priceTiresWheel alignmentService not listed
TylerLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
These guys really know how to keep you rolling! 😂 Great service, knowledgeable staff, and a fantastic selection of tires. Whether your tires are bald enough to qualify as bowling balls or you're just looking for an upgrade, they've got you covered. Friendly people who know their stuff and get you back on the road…
Great priceTires
JannLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
5th set of tires we got from Joe.. Joe always listens to what we're looking for and we go with what he recommends.. he's always spot on.!! We'll always go with Joe.. cuz Joe knows and he's the best.!
We appreciate the quality of care, customer service, knowledge, experience and friendliness we receive from Joe -…
Tires
John3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Joe is a amazing manager. He helps with decisions on the right tires for your vehicle. Friendly, courteous and willing to go the extra mile to help. S job well done! I highly recommend this store to anyone who needs tires , wheels or vehicle maintenance.
TiresBattery
Chris5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great customer service, always solve the.problem and do great work. Only plac either will go in town.
Came in with a flat tire, and these guys took care of me in less than half an hour. Joe and Jesse hooked me up and I was on my way without hassle. Recommend 100%
Response from the owner · 2 days ago
Hey there! Huge thanks for recommending us so highly! 😊 We're delighted to have gotten you back on the road swiftly and smoothly. It's awesome to hear that Joe and Jesse were able to help out! We look forward to welcoming you back anytime.
Mike Escott9 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Amazing service and very professional. This team is the only team I trust to work on my vehicles ever.
Price assessment: Great price
Services: Tires, Wheel alignment, Service not listed
Response from the owner · 4 days ago
Hi Mike! We're overjoyed to hear that you had a fantastic experience with us. It truly makes us proud to know we're the team you trust with your vehicles. We're here whenever you need us, and we'll strive to keep up the great work!
Tyler KingLocal Guide · 43 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
These guys really know how to keep you rolling! 😂 Great service, knowledgeable staff, and a fantastic selection of tires. Whether your tires are bald enough to qualify as bowling balls or you're just looking for an upgrade, they've got you covered. Friendly people who know their stuff and get you back on the road without a bunch of unnecessary drama. My tires are happy, my steering wheel is no longer shaking like it's dancing, and I can finally drive with confidence. Five stars! 🚗🛞
Price assessment: Great price
Services: Tires
Response from the owner · 6 days ago
Hey Tyler, your review made our day! 😊 We're delighted to know our team could help you hit the road with confidence again. We're always here to ensure your drives are smooth and drama-free. Thank you for choosing us! 🛞
Jann MitchellLocal Guide · 15 reviewsiTotal number of Google reviews Jann has written across all businesses on Google Maps, not just this one.
5th set of tires we got from Joe.. Joe always listens to what we're looking for and we go with what he recommends.. he's always spot on.!! We'll always go with Joe.. cuz Joe knows and he's the best.!
We appreciate the quality of care, customer service, knowledge, experience and friendliness we receive from Joe - he and his staff are phenomenal.! Joe recognizes and remembers who we are the minute we walk in the door.! We have been extremely pleased with everyone at 'Joe's place'. They all strive to get things done right and in a professional and timely manner.
Services: Tires
Response from the owner · 4 years ago
Janna, thank you so much for the positive review! At Commercial Tire, we work hard to provide the quality service we are known for at competitive prices. We take pride in the work we do and strive on going the extra mile for our customers. We appreciate your business and look forward to helping you again any time you need us!
John Hall3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Joe is a amazing manager. He helps with decisions on the right tires for your vehicle. Friendly, courteous and willing to go the extra mile to help. S job well done! I highly recommend this store to anyone who needs tires , wheels or vehicle maintenance.
Services: Tires, Battery
Response from the owner · a week ago
Hi John, we're incredibly grateful for your kind words! It's wonderful to know that Joe and our team could assist you effectively and made your visit enjoyable. We're here for all your tire and maintenance needs anytime. Your recommendation means a lot to us!
Chris Lile5 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Great customer service, always solve the.problem and do great work. Only plac either will go in town.
Price assessment: Great price
Services: Tires
Response from the owner · 2 weeks ago
Hi Chris, we truly appreciate you sharing your positive experience with us! It's great to see that our team consistently meets your expectations with their dedicated service. We're eager to help you out with any future needs. You're always welcome here!
Jennifer Morrison9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
They are great and easy to work with. Highly recommend.
Price assessment: Great price
Services: Tires
Response from the owner · 2 weeks ago
Hi Jennifer, we're super grateful for your recommendation! 😊 It's fantastic to know that you found the experience smooth and enjoyable. We're committed to making every visit just as pleasant. Looking forward to welcoming you again soon!
Steve Quintana2 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
manager goes above and beyond. I just have one problem. They don’t have a machine that does R-124YF. I’ve had to take quite a few of the vehicles I’ve done to competitors to get the vehicles taken care of. If they had the machine I would take all of my stuff to them.
Response from the owner · a month ago
Hello Steve, we really appreciate your feedback and are delighted to hear you're happy with our service! We'll definitely bring up the point about the R-124YF machinery in our next team meeting. We're always keen to enhance the experience for our valued customers like yourself. Hope to see you soon, and thanks for reaching out!
Elizabeth Holder3 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I will always go to Commercial. Joe the manager is the best. They always take care of mine and my families vehicles. Love these guys!!!!
Price assessment: Reasonable price
Services: Oil change
Response from the owner · a month ago
Hi Elizabeth, wow, your kind words truly brighten our day! We're grateful for your loyalty and are excited to keep delivering great service for you and your family. Joe and the team are thrilled to be your go-to choice!
Kari ClementsLocal Guide · 33 reviewsiTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
Joe (the owner that works there) is such an amazing man. He is a trustworthy and honorable business owner. No BS which is becoming a rarity! He has great customer service and products/repairs for reasonable prices.
Thank you Joe.
Price assessment: Great price
Services: Tires
Response from the owner · a month ago
Hello Kari, we're absolutely delighted by your words! It's fantastic to know you value our honesty and service. Your feedback means the world to us, and we’re here anytime you need us again.
