Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Complete Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%84+29.4Reliability 15%81+12.2Craft & service 20%6+1.2Value 10%73+7.3Momentum 8%89+7.1Track record 7%90+6.3Accountability 5%96+4.8Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Complete Automotive

San Angelo, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 68 mobile auto mechanics · 4.8★ from 343 Google reviews

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Report card

Percentile vs other mobile auto mechanics (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: craft & service.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Complete Automotive is better than 84% of mobile auto mechanics.A
84
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Complete Automotive is better than 81% of mobile auto mechanics.A
81
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Complete Automotive is better than 6% of mobile auto mechanics.F
6
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Complete Automotive is better than 73% of mobile auto mechanics.B
73
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Complete Automotive is better than 89% of mobile auto mechanics.A
89
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Complete Automotive is better than 90% of mobile auto mechanics.A
90
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Complete Automotive is better than 96% of mobile auto mechanics.A
96

Reviews for your job

Customers hired Complete Automotive for 8 kinds of job.

Complete Automotive for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Wheel alignment”

MARIO1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Complete Automotive did it again with another solid job all around with the suspension lift and steering work on our old Toyota. Thanks!

Customer photo from MARIO's review
Reasonable priceSteering & suspension repairSteering & suspension replacementWheel alignment
Cheryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve had several services done on my car over the last few years. They are always honest about what is wrong with my car. They never do work until after they have checked it out, called with a price, and told me approximately when the work will be finished. They guarantee their work, but I’ve never had a problem…

Great priceTransmissionSteering & suspension replacementAuto A/C replacement
Clint2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The wife and I were returning from Austin on our way Midland. Ended up hitting a pothole the size of the Grand Canyon. We saw the reviews for this shop and had it towed to their shop since it was not drivable. Chris the owner met us there on the weekend so he could take delivery of our car. He had it diagnosed by…

Great priceSteering & suspension repairSteering & suspension replacementWheel alignment
Javidrum8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Boss man was the only one there, but that didnt slow him down one bit. He did the job very well and fixed my alignment issues. Highly recommend

Customer photo from Javidrum's review
Wheel alignment
Kelly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Being a young woman I typically get taken advantage of at most places that work on cars. I in fact took my car to KELLYS AUTO and got completely ripped off $3k and given my car back with the exact same issues as I had when I initially brought it in. They told me to go elsewhere and didn’t refund ANY of the money…

Auto engine diagnosticSteering & suspension repairWheel alignment+ Punctuality+ Quality+ Professionalism
Ean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Great priceTransmissionCarburetor cleaningElectrical repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 51%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Auto engine diagnostic15—
General repairs & maintenance13—
Steering & suspension replacement10—
Transmission8—
Auto A/C recharge8—
Oil change6—
Auto A/C replacement6—
Air conditioning6—

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