Carpet cleaning service · Tulsa, OK · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty98−0.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 33%
5.0★★★★★1,532 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
$153typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Complete Carpet five stars based on 1532 reviews, highlighting punctual arrivals, competitive pricing, and thorough cleaning results for carpets and upholstery. Customers frequently note that technicians are professional, knowledgeable, and provide detailed maintenance tips during the service. However, some low-star reviews criticize specific technicians for excessive conversation on unrelated topics, requesting tips, or failing to fully eliminate strong odors like pet urine.
Google rating: 5.0 out of 5 from 1,532 reviews (98% five-star).
Reviews on this page: 1,532 Google reviews (1,255 with written comments, 33 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: October 26, 2026.
Service: Rug Cleaner serving Tulsa, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Complete CarpetRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Complete Carpet: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Complete Carpet: 94/100 on this factor. Category median: 96.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Complete Carpet: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Complete Carpet: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Complete Carpet: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Complete Carpet: 30/100 on this factor. Category median: 74.D
30
Bar = this company · dark tick = category median.
Star ratings
1,532 Google reviews we collected
5.0of 5
5 stars1,50298%
4 stars211%
3 stars40%
2 stars00%
1 star50%
Praise vs complaints
Phrases our text analysis found in 1,255 written reviews
99%praise
Praise2,57899%
Complaints161%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price7766%
Reasonable3833%
Overpriced11%
Not sure00%
$153-33% vs typical rug cleaning
Middle half of what 96 customers paid ($119–$210) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results74529%
Staff & attitude69327%
Speed & response41416%
Would recommend37715%
Communication1847%
Price & value1546%
Honesty & trust271%
What customers talk about
We read 1,255 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nathan is trustworthy and cleans the carpet thoroughly.”
“…securities about my relationship that you know nothing about is just awful.…”
“Justin was very professional and had lots of tips for me to help keep the carpet clean on a daily bases or if we have spills and such!”
“He continues (this is where it gets good) to tell me (this is all of his comments i found unprofessional )”
“Showed on time explain cleanliness process very polite and knowledgeable.”
“Excellent Job - Justin was as nice as could be, explained everything very clearly and answered every question clearly - highly recommend”
“Would not recommend”
“He set expectations before, explained every type of stain and how they may react to the cleaning, and asked for my approval after the service was complete.”
“Very informative staff, didn’t rush through my questions, did a great job and the price was reasonable.”
“Saved me from being ripped off by my old apartment when I moved to my house.”
“He’s very honest, and I appreciate the effort he put into my carpets!”
People customers mention
Nathan93 reviews
Justin50 reviews
Josh18 reviews
Care14 reviews
Brandon14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Complete Carpet for 5 kinds of job. Pick one to see what they paid and said.
Stephanie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I would recommend Complete Carpet to anyone! Communication was excellent. Price was excellent. And the carpet cleaning results were outstanding. Very professional, informative and polite. If you need your carpets cleaned, Complete Carpet is the ONLY one you need to call.
Paid $50–100Great priceCarpet steam cleaning
Leah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Justin was very professional and had lots of tips for me to help keep the carpet clean on a daily bases or if we have spills and such! The work was great! My carpet looks great and smells great!! Thank you!
Paid $150–200Great priceCarpet steam cleaning
Jade9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Justin was very professional and kind! He set expectations before, explained every type of stain and how they may react to the cleaning, and asked for my approval after the service was complete. I wish I took before and after photos!
Eli5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
So thankful I found this company. Very informative staff, didn’t rush through my questions, did a great job and the price was reasonable. Thank you!
Paid $150–200Great priceCarpet steam cleaning
samuel7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Showed on time explain cleanliness process very polite and knowledgeable. Did as excellent job very professional
Paid $150–200Great price
LindaLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We're definitely pleased with the results of the carpet cleaning. He restored the beauty of the oriental rug.
I would recommend Complete Carpet to anyone! Communication was excellent. Price was excellent. And the carpet cleaning results were outstanding. Very professional, informative and polite. If you need your carpets cleaned, Complete Carpet is the ONLY one you need to call.
Price assessment: Great price
Price: $50–100
Services: Carpet steam cleaning
Joe R. Gill9 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Justin was very professional and had lots of tips for me to help keep the carpet clean on a daily bases or if we have spills and such! The work was great! My carpet looks great and smells great!! Thank you!
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Kristen Underhill3 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Justin was very professional and kind! He set expectations before, explained every type of stain and how they may react to the cleaning, and asked for my approval after the service was complete. I wish I took before and after photos!
Price assessment: Great price
Price: $100–150
Services: Pet stain & odor removal, Area rug cleaning
