Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Complete Interiors Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Complete Interiors Carpet Cleaning

La Verne, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 56 upholstery cleaning · 4.9★ from 274 Google reviews

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Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Complete Interiors Carpet Cleaning is better than 88% of upholstery cleaning.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Complete Interiors Carpet Cleaning is better than 89% of upholstery cleaning.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Complete Interiors Carpet Cleaning is better than 100% of upholstery cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Complete Interiors Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Complete Interiors Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Complete Interiors Carpet Cleaning is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Complete Interiors Carpet Cleaning for 8 kinds of job.

Complete Interiors Carpet Cleaning for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Carpet steam cleaning”

Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gerry did our main 3 bedrooms and our very old, dirty couch. He was able to accommodate an earlier start time to fit my family’s needs and showed up promptly at 9am. He had amazing communication, answered all my questions over the phone and made sure to text me all my appointment information. The carpets look new…

Customer photo from Nicole's reviewCustomer photo from Nicole's review
Carpet steam cleaningUpholstery cleaning
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My living room all of a sudden flooded recently due to a slab leak. Gerry gave me a quote over the phone but came to give me a proper estimate. He came in and set up the air movers and dehumidifier. He returned 2 days later to put back the carpets, and steam clean and made sure the place was put back the way it was…

Paid $500+Reasonable priceFlood cleanupWater removalCarpet steam cleaning
SusanLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Absolutely the best. Friendly, thorough, professional and knowledgeable. Great customer service. Excellent results. Cleaned my carpets to perfection after a dog “problem,” and then cleaned my time to better than new. Highly recommend.

Reasonable priceCarpet steam cleaningUpholstery cleaningCarpet cleaning
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We have been using this company for years and highly recommend his services. The carpets look like new again and all of the pet stain gone! The gentleman is very respectful, courteous and professional. We are very impressed and would certainly highly recommend this company.

Paid $250–300Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Jose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Really professional really humble

Carpet steam cleaning
Serina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great experience. Gerry was super polite and accommodating to my last-minute request to have my couches cleaned. I really appreciate that he took the time to explain what he would be doing and how it would work. Super friendly man and really personable. Definitely would recommend him for any couch/furniture/carpet needs!

Paid $450–500Reasonable priceCarpet steam cleaning
Tammo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gerry was fantastic. He worked his butt off on a very challenging series of pet stains. He even came back for a second treatment. Highly recommended

Paid $250–300Great priceCarpet steam cleaning
Brittany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have 3 dogs and let's just say they aren't the best with their potty habits. We had a highly urine stained area of our carpet that was causing our whole room to have a terrible smell. I submitted and inquiry and got a prompt response. I was quoted a fair price and scheduled for the next available appointment.…

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Eid9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gerry was extremely professional, responsive and knowledgeable with his work. When meeting Gerry we saw how personable and kind he was and it made it feel like we were getting our carpets cleaned by someone we already knew. We thought our carpets were fairly clean but after his work we saw how much dust and dirt was…

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Dj1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tile, linoleum, carpet repair & pet sanitizer.

Carpet steam cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
Ali2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional. Great job. We highly recommend this company. The owner is very nice and honest.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Garie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Did a great job, got the very dirty carpets better than I thought would happen.

Carpet steam cleaningPet stain & odor removal

Price

$356+34% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 63%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning38$170–$340
Pet stain & odor removal19$153–$321
Upholstery cleaning17$189–$353
Carpet steam cleaning12$164–$347
Area rug cleaning10$164–$403
Carpet cleaning5$139–$316
Office & workplace cleaning5—
Power/pressure washing2—

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