Experts Reviews · Company report
Complete Interiors Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Complete Interiors Carpet Cleaning

La Verne, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 56 upholstery cleaning · 4.9★ from 274 Google reviews

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Complete Interiors Carpet Cleaning is better than 88% of upholstery cleaning.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Complete Interiors Carpet Cleaning is better than 89% of upholstery cleaning.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Complete Interiors Carpet Cleaning is better than 100% of upholstery cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Complete Interiors Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Complete Interiors Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Complete Interiors Carpet Cleaning is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Complete Interiors Carpet Cleaning for 8 kinds of job.

Complete Interiors Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 47

All 38 Google reviews tagged “General carpet cleaning”

Eid9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gerry was extremely professional, responsive and knowledgeable with his work. When meeting Gerry we saw how personable and kind he was and it made it feel like we were getting our carpets cleaned by someone we already knew. We thought our carpets were fairly clean but after his work we saw how much dust and dirt was…

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Rob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

Fair service and job for services rendered. Had combo carpet stretched and carpet cleaned. 2000 sq ft home. I did all work having ALL furniture and items removed. Jerry made $1200 for 3.5 hrs worked. No price break for helping him… NO !! Cust Service on services rendered. Takes $ and done.

Area rug cleaningGeneral carpet cleaning
Ro5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly and communicative staff. Great and thorough service. Thank you!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Ali2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional. Great job. We highly recommend this company. The owner is very nice and honest.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
IsmaelLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jerry was kind, straight to the point, no games, no gimmicks no sales pitch, he gives you a quick estimate, takes the time to do the job right. He even helped me move a piece of furniture even though he's not required to do so, finished the job, leaving my carpet looking brand new. I was completely satisfied with…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brendan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gerry responded very quickly on a stain I had on my carpet caused by an area rug that was preventing me from doing a proper walk-through on leaving a rental. He was able to get the problem resolved for me NEXT day after calling him and was very polite and professional. I recommend this company over any other local…

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
Tisha9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gerry arrived on time, pre-treated some nasty doggie stains and deodorized/sanitized two rooms. Both rooms were done well and look fantastic. Will use Complete Interiors again for sure!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My carpet was in desperate need of cleaning, I have had them cleaned previously by other companies, and just go used to the fact of receiving so so results. Gerry had so many excellent reviews so I decided to try his cleaning service. I am so glad I did! My carpets came out so clean. Above and beyond what I thought possible. 100% pleased!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Excellent Service - Would Recommend to others

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
alexandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gerry did a fantastic job , we had pretty severe pet stains in two carpeted rooms plus carpeted stairs and a hallway. Not only did he deep clean the carpets but he specially treated the pet stains as well. I highly recommend and will use him on the future!

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gerry was great! He really made my carpet look new again and that’s with having to beasts of dogs!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Salvador1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The service provided was excellent. He was on time and did exactly what he said. I will be using his services again and I highly recommend using complete interior carpet cleaning.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
GarethLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I've known Gerry @ Complete Interiors for a few years now...he has been very consistent with his unsurpassed quality of work. He actually takes pride in his work and it has to be to his high standard before he leaves. The prices are equally matched and I couldn't be happier with the repeated excellent work. I have…

General carpet cleaning
Eric10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gerry and crew were great, Stretched carpet and cleaning looks like new. Thank you

General carpet cleaning+ Quality
muriel16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

He was polite He was honest, respect wearing a mask Very professional I’ll get an excellent job

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Carpet looked good when they left , but about 36 hours later dog smell was worse than before they cleaned it. Phoned to request repeat cleaning and they did not show up when they said they would, nor call to follow up.

General carpet cleaning− Value
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used complete interior 3 times. Each time has been a good experience and won’t go anywhere else. They do a quality job and are always professional. I highly recommend just to try them once. You will be pleased with the results.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gerry does excellent work. He was prompt, did the job and cleaned up before they left. I will use them again.

General carpet cleaning+ Responsiveness+ Professionalism
Amanda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gerry was very responsive and came for an in person consult next day. Then set up the service same week. I have a small dog that has had accidents and he left me a very happy customer 😁👍 ⭐⭐⭐⭐⭐

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Red1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gerry took good care of me. He has being cleaning my carpets for my primary resident many time now and recently tackled and cleaned my rental property carpets. He has gone above and beyond in making sure that I am satisfied with his service. Gerry came back the 2nd time around without any hesitation or…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gerry was detailed in his work. My kitchen tile and grout look new! His team also re-stretched my upstairs carpet. Fantastic job! Thanks again!

General carpet cleaning+ Responsiveness+ Quality
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This is the 2nd time we have hired Gerry to clean our stairs and we will keep hiring his services. He is thorough and the carpet on our stairs are revitalized! There is no trace of dog urine on the landing anymore. If you've got dirt or pet stains on your carpets, it's worth doing it right and getting them cleaned Compete Interiors Carpet Cleaning.

General carpet cleaningPet stain & odor removal+ Quality
Marcia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Gerry was very polite and professional when he came to give me a quote. On the day of our carpet cleaning he was on-time and did a nice job on our carpet and tile floor. We had our whole house cleaned and we were very happy with his service.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Frances11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Gerry was very professional from communication to job performance, I would recommend his carpet cleaning service.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
MariaLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very professional, would use them again.

General carpet cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
AviatrixLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

After booking an appointment through their online system, I received immediate confirmation. On the appointment day, Gerry contacted me to confirm his arrival time. I was at work when he arrived for the job, but my husband said he was very thorough and knowledgable about how to treat the different carpets. Better…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
peter12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Paid $250–300Reasonable priceGeneral carpet cleaning
Destiny4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPower/pressure washing
Divina4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Professionalism
Sergio2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Stephane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SarahLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Customer photo from Sarah's review
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Professionalism
Miguel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
marty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Naomi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Quality+ Professionalism

Price

$356+34% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 63%Overpriced 0%Not sure 0%

Jobs customers hired them for

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