Roofing contractor · Fort Lee, NJ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 14 skylight installation servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
5.0★★★★★401 Google reviews · 24 photos
98%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$13ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers generally praise Complete Roof Systems for professional conduct, punctuality, and competitive pricing on services like roof replacement, gutter installation, and exterior renovation. Reviews highlight effective communication and thorough cleanup after jobs. However, a minority of low-star reviews cite issues with delayed quote responses, unreturned messages, and initial estimate inaccuracies regarding specific repair capabilities.
Google rating: 5.0 out of 5 from 401 reviews (98% five-star).
Reviews on this page: 401 Google reviews (388 with written comments, 12 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 24, 2026.
Service: Skylight Installation Service serving Fort Lee, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other skylight installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Complete Roof SystemsSkylight Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Complete Roof Systems: 94/100 on this factor. Category median: 98.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Complete Roof Systems: 93/100 on this factor. Category median: 98.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Complete Roof Systems: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Complete Roof Systems: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Complete Roof Systems: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Complete Roof Systems: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
401 Google reviews we collected
5.0of 5
5 stars39398%
4 stars31%
3 stars31%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 388 written reviews
99%praise
Praise99199%
Complaints151%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2157%
Reasonable1643%
Overpriced00%
Not sure00%
$13k+295% vs typical skylight installation services
Middle half of what 18 customers paid ($3.5k–$18k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23523%
Speed & response18418%
Would recommend17017%
Quality & results16717%
Price & value10811%
Communication879%
Honesty & trust555%
What customers talk about
We read 388 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…well organized and the people who came to work at our house were very respectful and a joy to be around.…”
“Everyone with CRS were timely knowledgeable, professional and personable.”
“There were delays in providing quotes.”
“I was pleased with the job and would recommend them to other customers.”
“CRS recently replaced my roof and did an excellent job.”
“" He never did, although he admitted it was by far the worst insurance debacle he had ever seen.”
“I was quoted a reasonable price and someone made the repairs the following week.”
“No hidden charges!”
“Throughout the entire process communication was excellent, everything was well organized and the people who came to work at our house were very respec…”
“We were referred to Mike Stone from a trusted real estate professional to attic insulation.”
People customers mention
Stone72 reviews
Mike40 reviews
Giancarlo20 reviews
Kelvin16 reviews
Amanda15 reviews
Dean9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Complete Roof Systems for 8 kinds of job. Pick one to see what they paid and said.
BBarbara3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Everything was very smooth from quote to execution of the job. They were one of three companies I received quotes from and were competitive with the other two. I was pleased with the job and would recommend them to other customers.
ZZitta3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very pleasant and easy to do business with Compete Roof Systems and especially Mr. Michael Stone.I would highly recommend them.’
CChristine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
CRS recently replaced my roof and did an excellent job. All staff was very responsive and the process was quick and easy from the estimate through completion. Every person I dealt with, including Dean, Mike, Kelvin and Lucas, was professional and helpful. Great experience!
MMichael9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fast reliable service for a gutter repair and overall roof and gutter maintenance. I appreciate that the team offered a service to extend the life of the roof. Everything was done on time and as quoted. I am in Franklin Lakes. I have referred them to other people and would highly recommend.
Paid $1–5,000Great priceGutter repairs
BBusiness1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The crew did a wonderful job to install a new roof for my house. Project Manager Kelvin was knowledgeable, responsive and diligent. The project was completed promptly, and the entire process was seamless. I would recommend this company to anyone who needs a new roof.
Paid $15,000–20,000Great priceService not listed
EElaine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Model company. No complaints, only satisfaction. Reliable, informative, competitively priced, quality work. We chose CRS among five other companies for our roof and gutters.
Everything was very smooth from quote to execution of the job. They were one of three companies I received quotes from and were competitive with the other two. I was pleased with the job and would recommend them to other customers.
Price assessment: Reasonable price
Price: $30,000–35,000
Services: Roof installation
Response from the owner · a day ago
Thank you Barbara! We truly appreciate your review and putting your trust on us.
A
alejandro mccausland2 reviewsiTotal number of Google reviews alejandro has written across all businesses on Google Maps, not just this one.
Throughout the entire process communication was excellent, everything was well organized and the people who came to work at our house were very respectful and a joy to be around. Everyone with CRS were timely knowledgeable, professional and personable. Special thanks to the project manager Kelvin Zuniga, always on contact with the worksite, make sure things were going in a timely matter. He kept us updated, returned phones calls and managed subcontractors. My wife and I are very please with the finished project. We highly recommend CRS.
Response from the owner · a day ago
Thank you Alejandro! We truly appreciate your review and putting your trust on us.
T
Tom Lagatol11 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
CRS provided a competitive quote for my new roof and were professional, timing, safe, and did everything they said they would. Highly recommend. Mike S. was my contact and did a great job. Thanks!
Mike Stone is a member of Business Networking International. I was in Mike's group and have been in the property and casualty insurance business for 48 years. Mike Stone took good care of my homeowner clients and one commercial client. I will continue to refer Mike for as long as I am a licensed agent. Mike also worked on my own home with new siding.
Response from the owner · a day ago
Thank you Bob!
T
Tenafly Pediatrics6 reviewsiTotal number of Google reviews Tenafly has written across all businesses on Google Maps, not just this one.
Five stars for CRS Roofing! Their employees, Sidorel (Sid) and Michael S, are absolutely fantastic—incredibly kind, professional, and helpful throughout the entire process. Highly recommend.
Response from the owner · a week ago
Thank you!
C
Christine Christopoul4 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
CRS recently replaced my roof and did an excellent job. All staff was very responsive and the process was quick and easy from the estimate through completion. Every person I dealt with, including Dean, Mike, Kelvin and Lucas, was professional and helpful. Great experience!
Price assessment: Reasonable price
Price: $25,000–30,000
Services: Roof installation
Response from the owner · a week ago
Thank you Christine! We truly appreciate your review and putting your trust on us.
A
Amy Cicchella4 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
We were referred to Mike Stone from a trusted real estate professional to attic insulation. Mike was quick to get us on the calendar and kept me well informed throughout the process. Would do business with him again for future needs.
Response from the owner · a week ago
Thank you Amy! We truly appreciate your review and putting your trust on us.
M
Michael Petrino9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Fast reliable service for a gutter repair and overall roof and gutter maintenance. I appreciate that the team offered a service to extend the life of the roof. Everything was done on time and as quoted. I am in Franklin Lakes. I have referred them to other people and would highly recommend.
Price assessment: Great price
Price: $1–5,000
Services: Gutter repairs
Response from the owner · a week ago
Thank you Michael! We truly appreciate your review and putting your trust on us.
D
Debbie Rappin3 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
We contracted with CRS roofing for multiple large scale roofing projects for a commercial building in Wyckoff, New Jersey over the last three years. The team from CRS was professional in every sense of the word, on time and within budget. I highly recommend them for any size project.
Deborah Rappin, Wyckoff Family YMCA
Response from the owner · a week ago
Thank you Debbie! We truly appreciate your review and putting your trust on us.
