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Complete Testing Solutions

Environmental consultant · Novi, MI · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%95+29.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 164 hazardous material removalPosition by Experts Score among all companies we track in this category. · better than 80%
5.0 ★★★★★ 39 Google reviews
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
62%reviews answered by the owner
Aug 2026latest review

Complete Testing Solutions at a glance

Google reviewers rate Complete Testing Solutions five stars based on thirty-nine reviews, noting the owner replies to over half of them. Customers frequently cite the firm's expertise in mold, asbestos, and air quality testing, emphasizing punctual appointments, transparent pricing, and rapid turnaround for lab results. Recurring themes include clear communication, honest assessments, and helpful guidance on remediation options, with no significant criticisms evident in the provided excerpts.

  • Google rating: 5.0 out of 5 from 39 reviews (100% five-star).
  • Reviews on this page: 39 Google reviews (38 with written comments).
  • Owner responses: the business replied to 62% of reviews.
  • Most recent review: August 2, 2026.
  • Service: Hazardous Material Removal Service serving Novi, Michigan.

Data from Google, last updated November 2, 2026.

Score profile vs other hazardous material removal

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction98Reliability95Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 98 (median 92)Reliability: 95 (median 91)Momentum: 100 (median 100)
Complete Testing SolutionsHazardous Material Removal median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Complete Testing Solutions: 98/100 on this factor. Category median: 92.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Complete Testing Solutions: 95/100 on this factor. Category median: 91.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Complete Testing Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
–

Bar = this company · dark tick = category median.

Star ratings

39 Google reviews we collected

  • 5 stars39100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 38 written reviews

  • Praise11999%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2723%
  • Speed & response2521%
  • Would recommend2218%
  • Communication1412%
  • Honesty & trust1311%
  • Price & value108%
  • Quality & results98%

What customers talk about

We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Dale is personable, experienced, honest, and dedicated to his profession - thorough in his testing, and prompt with the return of the results, explain…”
  • “…nest, and dedicated to his profession - thorough in his testing, and prompt with the return of the results, explaining things along the way.…”
  • “If you have any questions or concerns about the environment in your home, I strongly recommend Dale at Complete Testing Solutions.”
  • “…thorough in his testing, and prompt with the return of the results, explaining things along the way.…”
  • “He is honest and knowledgeable, and goes the extra mile!”
  • “…, knowledge of products used, cleaning process, and his knowledge of fair pricing.…”
  • “s personable, experienced, honest, and dedicated to his profession - thorough in his testing, and prompt with the return of the results, explaining th…”

People customers mention

  • Dale 15 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Colleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommended. Extremely professional, honest and knowledgeable. Went above and beyond to make sure I was informed and comfortable with the testing process.

Shelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I was looking for someone to test for mold in my house and found Dale through a “5 star” review on Next Door. Upon meeting him, I knew that I wanted to work with Dale. Dale is personable, experienced, honest, and dedicated to his profession - thorough in his testing, and prompt with the return of the results,…

LizLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dale was excellent! He is honest and knowledgeable, and goes the extra mile! He has the best prices around and even threw in an extra test (free to us) for my one year old son's bedroom! I wish I had him from the get go! I highly recommend Complete Testing Solutions!

Matthew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had Complete Testing Solutions come out to the house and address some of the concerns and questions we had. Dale is definitely an expert and is a wealth of knowledge that helped put my family and I at ease. He was prompt, generous with his time, and gave us some excellent recommendations. I also found…

Nina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently hired Complete Testing Solutions company for a mold inspection at my property, and I couldn't be more pleased with the experience. From the initial phone call to the final report, their service was thorough, professional, and reassuring. I highly recommend Dale from Complete Testing Solutions to anyone in…

MilenaLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dale was great. It's not easy finding trustworthy service people (as a woman especially). But I'm so glad that I found Dale! He's honest, knowledgeable, and truly wants to help with mold discovery. I appreciated his help and would definitely recommend him to anyone looking for mold testing.

Customer reviews

5.0 ★★★★★ 39 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Colleen D2 reviewsTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommended. Extremely professional, honest and knowledgeable. Went above and beyond to make sure I was informed and comfortable with the testing process.

Shelly1 reviewTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was looking for someone to test for mold in my house and found Dale through a “5 star” review on Next Door. Upon meeting him, I knew that I wanted to work with Dale. Dale is personable, experienced, honest, and dedicated to his profession - thorough in his testing, and prompt with the return of the results, explaining things along the way. His many years of experience in the mold remediation industry was invaluable as he guided me through the whole process of mold removal, with recommendations, knowledge of products used, cleaning process, and his knowledge of fair pricing. I will call Dale again the next time I need to test the air in my house.

Response from the owner · 11 months ago

Thank for the kind words Shelly. It was a pleasure working with you.

Liz DeLisleLocal Guide · 16 reviewsTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dale was excellent! He is honest and knowledgeable, and goes the extra mile! He has the best prices around and even threw in an extra test (free to us) for my one year old son's bedroom! I wish I had him from the get go! I highly recommend Complete Testing Solutions!

Response from the owner · 11 months ago

Thank you Liz. I appreciate the kind words.

Matthew Johnson10 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently had Complete Testing Solutions come out to the house and address some of the concerns and questions we had. Dale is definitely an expert and is a wealth of knowledge that helped put my family and I at ease. He was prompt, generous with his time, and gave us some excellent recommendations. I also found him very honest and trustworthy. If you have any questions or concerns about the environment in your home, I strongly recommend Dale at Complete Testing Solutions.

Response from the owner · a year ago

Thank you so much for the great review. It was a pleasure working with you.

Nina Khakham5 reviewsTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently hired Complete Testing Solutions company for a mold inspection at my property, and I couldn't be more pleased with the experience. From the initial phone call to the final report, their service was thorough, professional, and reassuring. I highly recommend Dale from Complete Testing Solutions to anyone in need of a trustworthy and competent mold inspection service.

Milena SocLocal Guide · 5 reviewsTotal number of Google reviews Milena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dale was great. It's not easy finding trustworthy service people (as a woman especially). But I'm so glad that I found Dale! He's honest, knowledgeable, and truly wants to help with mold discovery. I appreciated his help and would definitely recommend him to anyone looking for mold testing.

Natalie Kane13 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dale tested our home for asbestos. Super knowledgeable and personable. Provides quick results and reasonable pricing. Highly recommend!

Allison BarringtonLocal Guide · 16 reviewsTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have used Complete Testing Solutions multiple times for air sampling in our home and we highly recommend! Dale has a wealth of knowledge, is always respectful of our home, has great communication and very honest. Everyone that we have recommended him to has also been happy with Dale and his work. We definitely trust his expertise and know that we can always rely on him for excellent advice and accurate testing.

Mark ArquetteLocal Guide · 10 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was in the process of purchasing a much older home, and called Dale due to my concerns about possible vermiculite under the blown in cellulose insulation in the attic. When I told him that I was under a time crunch to complete inspections, Dale offered to come out the same day to investigate. He showed up early, was professional, friendly, and took his time explaining his inspection process. He even inspected the rest of the house for any additional areas of concern since he was already onsite. I couldn't believe it when he said there wasn't a fee because he didn't find anything that required testing! Rather than take advantage of my situation, Dale proved that he is an honest businessman and not out to just make a buck. I highly recommend Dale and CTS for any mold or asbestos testing needs. You can be sure you are getting expert service at a fair price. Thanks Dale!

Elizabeth Lopiccola11 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dale is a true asset to his profession! He is extremely knowledgeable, patient and genuinely cares about his work. He walked us through every step of our testing, answered all of our questions and was always on time & prepared. I feel extremely confident that our home is safe for our family which is priceless! I will definitely reach out to Dale again if I ever need any kind of testing in the future and cannot recommend his services enough!

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