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Environmental Testing & Consulting, Inc.

Environmental consultant · Novi, MI · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%93+28.6Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 164 hazardous material removalPosition by Experts Score among all companies we track in this category. · better than 61%
4.9 ★★★★★ 99 Google reviews · 9 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
48%reviews answered by the owner
Oct 2026latest review

Environmental Testing & Consulting, Inc. at a glance

Google reviewers rate Environmental Testing & Consulting, Inc. 4.9 out of 5 based on 99 reviews, with the owner responding to nearly half of them. Customers frequently praise the firm's training classes, highlighting knowledgeable and engaging instructors who make complex environmental topics easy to understand. Positive feedback also notes professional responsiveness and clear communication during lab visits and sample drop-offs. However, one low-star review indicates a client decided not to use the company again for testing services.

  • Google rating: 4.9 out of 5 from 99 reviews (98% five-star).
  • Reviews on this page: 99 Google reviews (68 with written comments, 2 with photos).
  • Owner responses: the business replied to 48% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Hazardous Material Removal Service serving Novi, Michigan.

Data from Google, last updated November 2, 2026.

Score profile vs other hazardous material removal

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction95Reliability93Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 95 (median 92)Reliability: 93 (median 91)Momentum: 100 (median 100)
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Environmental Testing & Consulting, Inc.: 95/100 on this factor. Category median: 92.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Environmental Testing & Consulting, Inc.: 93/100 on this factor. Category median: 91.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Environmental Testing & Consulting, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.

Star ratings

99 Google reviews we collected

  • 5 stars9798%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 68 written reviews

  • Praise4898%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1735%
  • Would recommend1531%
  • Quality & results1224%
  • Honesty & trust24%
  • Speed & response12%
  • Communication12%
  • Price & value12%

What customers talk about

We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The class was outstanding and the instructor is very knowledgeable and helpful.”
  • “I highly recommend their services to anyone seeking knowledgeable, reliable, and results driven environmental professionals.”
  • “Their team delivers exceptional service and outstanding quality of work in the environmental consulting field, including environmental hazard evaluati…”
  • “Every interaction has been handled with professionalism, attention to detail, and a genuine commitment to client success.”
  • “They're responsive, helpful, knowledgeable, and so personable.”
  • “Rob is an excellent instructor, very well informed, and communicates well!”
  • “They did exactly what they said they were going to do when they said they’d do it for exactly what they said it would cost.”

People customers mention

  • Rob 5 reviews
  • Ryan 4 reviews
  • Andrew 4 reviews
  • Class 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Billy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

ETC has always gone above and beyond for our company. Jakob Sims has always worked to squeeze us in your busy schedules!!

TKO2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This class was very informative and the instructor, Ryan, was really good. Made something that had the potential to be boring, fun…

Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great class lead by the director. They are an explanatory resource for less cert and I will be using them for testing in the future!I strongly recommend. I don’t leave reviews unless someone deserves it.

Myles11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

It has truly been a pleasure working with everyone at this organization. Mark Smith, Katelyn Gatz, Tiffany Meadows, Jakob Sims, Patricia Stephen, Samantha Cole, Brandon Chambers, Holly Wilcox and Jeremy Westcott consistently exemplify the highest standards of professionalism, responsiveness, and industry expertise.…

Collin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent instructor, high energy, knowledgeable, made a tough course very enjoyable. Greatly appreciate your time Rob!!!

Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rob was excellent. Very energetic, informative and you can tell he knows his stuff. 10/10 would recommend

Photos

Customer reviews

4.9 ★★★★★ 99 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Billy Martin13 reviewsTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

ETC has always gone above and beyond for our company. Jakob Sims has always worked to squeeze us in your busy schedules!!

welinkLocal Guide · 30 reviewsTotal number of Google reviews welink has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The class was outstanding and the instructor is very knowledgeable and helpful.

Michael Rousseau7 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great instructor, enthusiastic and very informative

TKO PUNCH2 reviewsTotal number of Google reviews TKO has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This class was very informative and the instructor, Ryan, was really good. Made something that had the potential to be boring, fun…

Brian Sams7 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great class lead by the director. They are an explanatory resource for less cert and I will be using them for testing in the future!I strongly recommend. I don’t leave reviews unless someone deserves it.

Myles Wilson11 reviewsTotal number of Google reviews Myles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It has truly been a pleasure working with everyone at this organization. Mark Smith, Katelyn Gatz, Tiffany Meadows, Jakob Sims, Patricia Stephen, Samantha Cole, Brandon Chambers, Holly Wilcox and Jeremy Westcott consistently exemplify the highest standards of professionalism, responsiveness, and industry expertise. Their team delivers exceptional service and outstanding quality of work in the environmental consulting field, including environmental hazard evaluations, property risk assessments, and ensuring compliance with local, state, and federal regulations. Every interaction has been handled with professionalism, attention to detail, and a genuine commitment to client success. I highly recommend their services to anyone seeking knowledgeable, reliable, and results driven environmental professionals.

Phillip Shackelford1 reviewTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great instructor who covers the material in a way that is easy to understand

Alex Bronson10 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rob is an excellent instructor, very well informed, and communicates well!

Collin Morgan8 reviewsTotal number of Google reviews Collin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent instructor, high energy, knowledgeable, made a tough course very enjoyable. Greatly appreciate your time Rob!!!

Patrick McLauglin3 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rob was excellent. Very energetic, informative and you can tell he knows his stuff. 10/10 would recommend

Environmental Testing & Consulting, Inc. on Google Maps →

Business details

  • Address: 38900 W Huron River Dr, Romulus, MI 48174
  • Phone: (734) 955-6600
  • Website: 2etc.com
  • Service area: Novi, MI