Experts Reviews · Company report
Completely Clean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Completely Clean

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 963 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Completely Clean is better than 99% of rug cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Completely Clean is better than 99% of rug cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Completely Clean is better than 97% of rug cleaning.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Completely Clean is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Completely Clean is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Completely Clean is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Completely Clean for 8 kinds of job.

Completely Clean for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.136
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 70

All 136 Google reviews tagged “General carpet cleaning” · showing 40

Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They were amazing. Was able to come early, pricing fair and they were able to get stains out of my cream couch that other mainstream cleaning companies left behind.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Iris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick and his team did an awesome job cleaning the carpet in my living room. I had just moved in to my townhouse, only to discover a pretty strong cat pee odor. Rick walked me through what the cleaning process would look like over the phone, and also provided a fair price estimate. I'm certain the floor used to be…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
jill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our carpet hasn’t been cleaned in probably ten years other than us spot cleaning with a store bought carpet cleaner. They showed up on time and did superior work on our carpet. It truly looks brand new. Will use again regularly from here forward.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick and his crew knocked it out of the park. They were on time, did a great job and at a reasonable price. I’ll definitely be back 👍

General carpet cleaningUpholstery cleaning
andrew12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called on Thursday and they put me on their schedule for Saturday because I was moving in Sunday. I was very grateful they could squeeze me in. Communication was on point and the carpets looked great. Apparently the previous owners had a pet problem that I didn’t know about. The company volunteered to come out a…

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
Nafu195 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

After researching carpet cleaners on Google my son and I decided up on completely clean due to the numerous positive reviews and before and after pictures. The 2 gentlemen that serviced my house were cleaning my 3 upstairs bedrooms and took about an hour and a half. During their visit they helped themselves to my…

General carpet cleaning− Responsiveness− Quality
Tyler7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Carolyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience. I would use them again and recommend them to friends and family

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Casey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Completely Clean team arrived on time and were very professional and quick with their work; the outdoor spigot did not work, but they quickly adapted to find a solution. In addition, Rick was very communicative and responsive!

General carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
MiaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had my carpet cleaned by ALL but it wasn’t done right until Completely Clean cleaned it. Out-freaking-standing!!!!! Just amazing work from start to finish. Thank you so much!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
AshishLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommended.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Uladzimir8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Tony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job. Amazing quality of work. Professional, and detail oriented. 10 out of 10⭐️⭐️⭐️⭐️⭐️

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
AmberLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recently had completely clean out twice - once for general carpet cleaning and again for tile/grout cleaning. Both jobs involved quite a bit of square footage and all flooring was original to the house. The guys did great on both jobs - making all of our flooring almost look new again. One thing definitely worth…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Erica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had a stain in my carpet for three years. I forgot to even mention it to the crew because I figured there was no way they could get it out. When I got home the stain was GONE! The carpets looked brand new and my only regret was not having them come out sooner. Great job Rick!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jeffrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience with this company. I have pets and had many accident stains. They got out ALL of the stains!! Very professional. Definitely recommend!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Joanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and friendly. Did a great job on the carpet and tile. Would certainly use again and will recommend to friends.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Corey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks to Rick & team at Completely Clean for such a great service. Carpet looks new again! Would definitely recommend and will definitely be doing more business in the future if I ever need!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Communicated with me, advised me and provided great personalized service.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Exceptional job! Great communicators and will be calling again. Thank you!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism
RebeccaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a great job. Not all but most of the stains were removed. They did warn us that it may not be possible to remove all the stains. Very good quality for a good price.

General carpet cleaning+ Punctuality+ Quality+ Value
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called last minute with a request for cleaning servicea. They added my on same day and worked after hours to help me with cleaning before hosting an event. Highly recommended!!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Theresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great first time experience. Friendly, knowledgeable, professional…will definitely use their services again.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The owner responded promptly to my call and gave me an estimate for the work. We had a sofa and barstools cleaned, as well as a very dirty basement carpet. The sofa looks like new and I was so surprised at how well the older barstools and carpet cleaned up! The two men that completed the job were very polite, prompt…

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick and team were responsive, friendly and provided a home town local service. Carpets look great!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jerod1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our carpet looks and feels new again! Great job!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
LynetteLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Carpet cleaned, played attention to detail. Friendliness is important to me. Explained every phase.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company.. Did an excellent job… will Definitely use them again.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Pete14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick did an excellent job communicating the process and what to expect . He followed up to confirm appointment and also provided an eta . He and his crew did an excellent job cleaning my daughters OSU apartment carpets . I would highly recommend him

General carpet cleaning
Abby8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick was so professional and honest about everything. He was extremely fair priced and even gave good advice on how to clean carpets!! My carpets look amazing!! I will definitely be using them again!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
JesseLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work!! Highly recommend Completely Clean

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Fatmata1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thank you so much for restoring my carpet . Very very great job. Will recommend to all my friends and family . Thanks again .

General carpet cleaning
DanielLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick was attentive, communicated and followed up. He listened to my request and accommodated his schedule to meet my needs. He was respectful, and clear on the expectations. Highly recommend his services.

General carpet cleaningPet stain & odor removalFlooring+ Responsiveness+ Quality+ Professionalism
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When selling our home last month, we called them with very short notice to have a our furniture cleaned. They fit us right in. The services they provided was excellent! I highly recommend this small business.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Megan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are really happy with completely clean! Rick was easy to work with and our carpets/ rugs look and smell great!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality
Sharon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Completely Clean did an amazing job on my carpets. I have three dogs and a cat. There were a lot of stains which they were able to remove. My family room carpet looks brand new. I definitely will use them again.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
TerryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I wanted to give a shout out to Completely Clean for the job Rick and his team did on our carpet. I would highly recommend them for your next carpet cleaning!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
HannahLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Completely Clean did a very nice job with our carpet. It had been pretty abused by pets and some water damage. They were professional and timely. Immediately after cleaning, the carpet looked brand new. After it dried some of the stains returned but to a much lesser degree than they previously existed. The carpets…

General carpet cleaning+ Responsiveness+ Professionalism+ Value
Bill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best carpet cleaning we have ever had! And our sofa looks like new! Definitely going into my contacts list for the next time I need this service.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Melissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Beyond impressed with the services that I recently received from Completely Clean. The communication was great and the level of service was incredible. They were exceptionally thorough with the cleaning of my carpet and I am very pleased with the results. Very reasonably priced as well. I will most definitely be using this company again in the near future!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (96 more) →

Price

$274+6% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning136$153–$334
Upholstery cleaning70$170–$340
Carpet steam cleaning68$158–$347
Pet stain & odor removal66$139–$373
Area rug cleaning44$163–$477
Flooring8$536–$1.1k
Water removal3—
Mattress cleaning3—

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