Water damage restoration service · Columbus, OH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 90 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★963 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$274typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Completely Clean five stars based on 963 reviews, noting that the owner responds to all feedback. Customers frequently praise the company for punctuality, thorough cleaning of carpets and furniture, and clear communication throughout the process. Many describe the pricing as reasonable and appreciate the lack of pressure during service. One low-star review mentions a complaint regarding technicians using the customer's bathroom during the appointment.
Google rating: 5.0 out of 5 from 963 reviews (100% five-star).
Reviews on this page: 963 Google reviews (790 with written comments, 22 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 16, 2026.
Service: Rug Cleaner serving Columbus, Ohio.
Data from Google, last updated November 10, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Completely CleanRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Completely Clean: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Completely Clean: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Completely Clean: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Completely Clean: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Completely Clean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Completely Clean: 100/100 on this factor. Category median: 80.A
100
Bar = this company · dark tick = category median.
Star ratings
963 Google reviews we collected
5.0of 5
5 stars959100%
4 stars30%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 790 written reviews
99%praise
Praise1,64399%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1141%
Reasonable1659%
Overpriced00%
Not sure00%
$274+6% vs typical rug cleaning
Middle half of what 10 customers paid ($225–$435) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results43026%
Staff & attitude34021%
Would recommend25816%
Speed & response25615%
Communication18611%
Price & value1529%
Honesty & trust322%
What customers talk about
We read 790 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“very kind, quickly got the job done but did it well, and very quick with responding!”
“…were very professional and quick with their work; the outdoor spigot did not work, but they quickly adapted to find a solution.…”
“He was friendly and professional and the price was very reasonable.”
“…information as a referral on a local community group page- they came highly recommended across the page along with other companies being recommended…”
“I wouldn’t recommend this company.”
“…box companies that do a couple of passes and they are out of the door quickly…”
“I had to get a condo ready for a move in on short notice and he came out late in the day and got the job done.”
“…he phone, I can now tell why- their service, response, punctuality, communication, and final product make them worth every penny.…”
“What I was looking for was a family owned, local, good quality service company that cares about what they do- they were extremely reasonable cost wise.”
“All in all, Completely clean offered receptive and speedy service while not overcharging or breaking the bank.”
“I honestly would give this company more than five stars if I could!”
People customers mention
Rick111 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Completely Clean for 8 kinds of job. Pick one to see what they paid and said.
RandyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Prompt. Great communication. Explained the very detail and didn’t do work that wasn’t needed.
TimLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Two chairs including a recliner were cleaned perfectly by Diego. I highly recommend this company. Reasonable price too.
Paid $250–300Reasonable priceUpholstery cleaning
Kristen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Completely Clean did a VERY thorough job and great communication. He explained the process. I have already referred him to many people.
Paid $500+Reasonable priceCarpet steam cleaning
Gina10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Good and prompt communication from initial inquiry call to job completion. Job well done!
Rachel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Excellent communication. Easy service. I felt happy and very well informed. Thank you!
Paid $250–300Great priceUpholstery cleaning
Kevin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Excellent job no issues. Good communication and the young man who performed the service was pleasant and respectful. I was very impressed.
This was our first time using Completely Clean, as we got their information as a referral on a local community group page- they came highly recommended across the page along with other companies being recommended as well. What stood out about this company was their local, family owned presence with reviews that speak for themselves. What I was looking for was a family owned, local, good quality service company that cares about what they do- they were extremely reasonable cost wise. Though they weren’t the cheapest quote my wife had received over the phone, I can now tell why- their service, response, punctuality, communication, and final product make them worth every penny. Good quality service is not cheap and cheap is not good. The price was extremely reasonable as we had two white couches cleaned and protected- with an excellent result. We will absolutely use this company again, Rick was great. If you are looking for a quality company with exceptional service and result- look no further, these guys are the real deal. Thanks again, Rick!
Price assessment: Great price
Services: Service not listed
Response time: 0–1 hr
Response from the owner · a month ago
Travis, we thank you for the five stars and the business. We do pay attention to detail and Clean Yours Like It's Ours.
Let us know if you are in need of anything else in the future. Pleasure doing business with you 🤩
Ana BrindleyLocal Guide · 15 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Rick is very straightforward, he and his crew did a very thorough job unlike the big box companies that do a couple of passes and they are out of the door quickly
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · a month ago
We Clean Yours the exact same way we'd want ours done. Thank you Milton for the 5 stars and the business 🤩
Debby G8 reviewsiTotal number of Google reviews Debby has written across all businesses on Google Maps, not just this one.
I highly recommend Completely Clean and owner Rick for your carpet cleaning needs! He was friendly and professional and the price was very reasonable. I will definitely use this company again! My rugs look great!
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response time: 0–1 hr
Response from the owner · a month ago
Debby, happy we could help make things better for you. Thank you for the shout out.
We look forward to hearing back from you again in the future 🤩
Abbegael David2 reviewsiTotal number of Google reviews Abbegael has written across all businesses on Google Maps, not just this one.
Excellent team—on time, very responsive and professional, no hard upsells or pressure to do more than what you need. Rick and Mike were a pleasure, and they did a phenomenal job on our sectional. It hasn’t looked or smelled this good in years. 5 stars!!
Price assessment: Great price
Services: Pet stain & odor removal
Response time: 0–1 hr
Response from the owner · a month ago
Glad we could earn your business and help make things better for you and yours Rachel. Thank you for the support 🤩
Benjy Bar-Lev10 reviewsiTotal number of Google reviews Benjy has written across all businesses on Google Maps, not just this one.
Amazing! From the moment I called, Rick was extremely helpful, easy to schedule, and accommodating. He was very communicative via text the day of the appointment and showed up on time. Our carpets hadn’t been cleaned in a long time and he spent a long time getting out spots and making it look almost new again. Great company - will definitely call them again!!
Price assessment: Great price
Services: Carpet steam cleaning
Response time: 0–1 hr
Response from the owner · 2 months ago
Thank you Benjy for your review and business. Happy we could make things better for you and yours. Look forward to hearing back from you again in the future 😀
Jackie Denbow9 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Thank you Jackie for the shout out. When flooded basements happen and are in need of emergency water extraction, we're here for your water damage mitigation. 🤩
Margaret HendrenLocal Guide · 14 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
I had this company come in and clean , sanitize , area rugs, tile , flooring and sofa.
Everything turned out great and smelled wonderful.
I would recommend them to anyone and I'll have them back again
Price assessment: Reasonable price
Services: Carpet steam cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 2 months ago
Happy we could service you and help make things better for you.
We look forward to seeing you again in the future 🤩