Experts Reviews · Company report
Completely Clean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Completely Clean

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 963 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Completely Clean is better than 99% of rug cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Completely Clean is better than 99% of rug cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Completely Clean is better than 97% of rug cleaning.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Completely Clean is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Completely Clean is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Completely Clean is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Completely Clean for 8 kinds of job.

Completely Clean for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.66
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 71
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 66 Google reviews tagged “Pet stain & odor removal” · showing 40

RachelLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent team—on time, very responsive and professional, no hard upsells or pressure to do more than what you need. Rick and Mike were a pleasure, and they did a phenomenal job on our sectional. It hasn’t looked or smelled this good in years. 5 stars!!

Customer photo from Rachel's review
Great pricePet stain & odor removal
MargaretLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had this company come in and clean , sanitize , area rugs, tile , flooring and sofa. Everything turned out great and smelled wonderful. I would recommend them to anyone and I'll have them back again

Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Stacy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The fabric looks refreshed, and I’m happy with the quality of the cleaning. Customer service is outstanding! Highly recommend.

Upholstery cleaningPet stain & odor removal
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They were amazing. Was able to come early, pricing fair and they were able to get stains out of my cream couch that other mainstream cleaning companies left behind.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Iris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick and his team did an awesome job cleaning the carpet in my living room. I had just moved in to my townhouse, only to discover a pretty strong cat pee odor. Rick walked me through what the cleaning process would look like over the phone, and also provided a fair price estimate. I'm certain the floor used to be…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kerry13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We just moved into a new house and Completely Clean did a great job getting all the pet odors out of the carpets and making them feel brand new. Thanks!

Pet stain & odor removal+ Punctuality+ Quality+ Professionalism
jill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our carpet hasn’t been cleaned in probably ten years other than us spot cleaning with a store bought carpet cleaner. They showed up on time and did superior work on our carpet. It truly looks brand new. Will use again regularly from here forward.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very conscientious, prompt & professional. Would highly recommend!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick and his team were professional and made service easy to setup, access, and, get scheduled. I appreciated the clear communication on expectations and arrival times.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
MzLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My sister stayed with me and had her dog with her for two months from California. You could smell the dog when she left they came And cleaned the house and you could no longer smell the puppy!!!!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Monica13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend. Did a great job today cleaning my carpet. Looks like new again. Professional and on time.

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tyler7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Brijesh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick is one awesome dude. I had to get a condo ready for a move in on short notice and he came out late in the day and got the job done. Excellent customer service and superior quality cleaning

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Cassie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick was beyond great ! Response quick ! They were fast and efficient!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Corey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks to Rick & team at Completely Clean for such a great service. Carpet looks new again! Would definitely recommend and will definitely be doing more business in the future if I ever need!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Communicated with me, advised me and provided great personalized service.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Exceptional job! Great communicators and will be calling again. Thank you!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called last minute with a request for cleaning servicea. They added my on same day and worked after hours to help me with cleaning before hosting an event. Highly recommended!!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My wife and I were thoroughly impressed with their attention to detail, professionalism, and love the smell from their safe organic cleaning products. We both were thinking the same thing as we observe them working, wishing that 18 months ago, when we had our flood damage, we would have known about Completely Clean,…

Upholstery cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
Hussein10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks for doing a great job and will definitely use your service next time!

Area rug cleaningPet stain & odor removal
Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick and his crew did a great job cleaning up a leak in my basement. Very professional!

Pet stain & odor removalWater removal+ Responsiveness+ Punctuality+ Professionalism
SherreeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and they did amazing ! I highly recommend them to anyone who needs carpet cleaning.

Pet stain & odor removalFlooring+ Responsiveness+ Quality+ Professionalism
Travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company.. Did an excellent job… will Definitely use them again.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Abby8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick was so professional and honest about everything. He was extremely fair priced and even gave good advice on how to clean carpets!! My carpets look amazing!! I will definitely be using them again!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Derrik5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service. Rick and his teammate kept me informed about what I need to do to prep beforehand, and kept me up to date on when they were going to arrive. My furniture and area rug look great

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Conlee13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job! My carpets really needed it and they look great!

Carpet steam cleaningPet stain & odor removal+ Professionalism+ Value
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job with our area rugs and very professional and courteous. Will use in the future again. Thanks guys!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DanielLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick was attentive, communicated and followed up. He listened to my request and accommodated his schedule to meet my needs. He was respectful, and clear on the expectations. Highly recommend his services.

General carpet cleaningPet stain & odor removalFlooring+ Responsiveness+ Quality+ Professionalism
Sharon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Completely Clean did an amazing job on my carpets. I have three dogs and a cat. There were a lot of stains which they were able to remove. My family room carpet looks brand new. I definitely will use them again.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
TerryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I wanted to give a shout out to Completely Clean for the job Rick and his team did on our carpet. I would highly recommend them for your next carpet cleaning!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ju5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rick was really nice and made sure everything was cleaned properly ! My carpet looks and smells great!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Jenifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rick and his friend came on very short notice, and did a beautiful job on my “ pet- abused “ carpeting! I highly recommend their services. Everything smells and looks great!

General carpet cleaningPet stain & odor removal
Samantha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have two cats, and planned to return the rental back to my landlord and a few rooms needed a little pick-me-up. They came in a timely manner and cleaned, I mean CLEANED the mess in my room. There were two-three stains that seemed impossible to remove and although it was there, it was faint, much better than I had…

General carpet cleaningPet stain & odor removal+ Professionalism
Zack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rick and his team did an amazing job! We have cats and I went in knowing it was going to be perfect, but they exceeded my expectations! Very timely, communicative and professional.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Krisha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We moved to Galena, Ohio from NY and our home had previous owners with dogs. One of our children is allergic to pet dander and our first night she had allergies…sneezing, red and itchy eyes, and itchy skin. Completely Clean was able to come out and service our entire home the next day! Rick and Trevor did a great…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Professionalism
GrantLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our dog is a walking disaster zone. He decided last night to carefully decorate our living room rug with more fecal matter than I thought his tiny body could ever hold. Completely clean was responsive and picked up right away even though all other cleaners had closed for the day and scheduled us in for first thing…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
HeatherLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had these guys clean our carpets before we moved into our new home. They were able to get it looking brand new! They were very professional, on-time, and quick. Super friendly. They had to clean them while we had other folks there doing work as well, they had no issue with that and made it so easy. Will be having…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Aubrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rick and Trevor had the upmost hospitality. Extremely friendly with professionalism. We have a dog and are expecting a baby any day now, our carpets needed some TLC. They got it today! The pet orders and stains are gone. We also had our tile cleaned, meanwhile didn’t cost an arm and a leg. In and out quickly they…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LiyahLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and Friendly!! My carpets and stairs look amazing!!! I have a dog, cat and toddler and my carpets were done. They brought them back to life and feels like brand new. Smells so good also!! Thank you guys again!!🤗👍

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Scot2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rick was very informative about the process and procedures he was performing. He did an amazing job on my carpet, removing puppy stains and deodorizing the areas. I will recommend his services to all of my friends and family, and will definitely be using him in the future.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (26 more) →

Price

$274+6% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning136$153–$334
Upholstery cleaning70$170–$340
Carpet steam cleaning68$158–$347
Pet stain & odor removal66$139–$373
Area rug cleaning44$163–$477
Flooring8$536–$1.1k
Water removal3—
Mattress cleaning3—

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