Experts Reviews · Company report
Completely Clean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Completely Clean

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 963 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Completely Clean is better than 99% of rug cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Completely Clean is better than 99% of rug cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Completely Clean is better than 97% of rug cleaning.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Completely Clean is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Completely Clean is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Completely Clean is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Completely Clean for 8 kinds of job.

Completely Clean for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.70
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 70 Google reviews tagged “Upholstery cleaning” · showing 40

TimLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Two chairs including a recliner were cleaned perfectly by Diego. I highly recommend this company. Reasonable price too.

Paid $250–300Reasonable priceUpholstery cleaning
Rachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent communication. Easy service. I felt happy and very well informed. Thank you!

Paid $250–300Great priceUpholstery cleaning
Stacy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The fabric looks refreshed, and I’m happy with the quality of the cleaning. Customer service is outstanding! Highly recommend.

Upholstery cleaningPet stain & odor removal
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They were amazing. Was able to come early, pricing fair and they were able to get stains out of my cream couch that other mainstream cleaning companies left behind.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Completely Clean did a great job on my couch. After my cat threw up on my couch, I was sure I’d be in the market for a new one. However, after the gentleman at Completely Clean were done, the remnants of the stain were barely visible, as you can see in the before and after pics.

Upholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
SarahLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We bought a used couch off of FB marketplace and although it was in good good shape it absolutely reeked of stale marijuana. Rick had a great sense of humor and was very easy to work with and they were able to remove about 98% of the odor. If they were actually able to clean “snoop dog’s couch” I have no doubt they…

Upholstery cleaning+ Responsiveness+ Quality+ Professionalism
Vanessa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I could not recommend Rick and Completely Clean more! I reached out to Rick to clean my sectional couch based off the other reviews I read and they were all spot on! Not only did he do an incredible job cleaning my couch (a tall task with two animals) but he was very professional, extremely kind, on time and…

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Audie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with this company was top tier. They kept in contact from the day of scheduling all the way till the day of service. Quick and good quality service.

Upholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent communication and service at an affordable price…highly recommend!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick and his crew knocked it out of the park. They were on time, did a great job and at a reasonable price. I’ll definitely be back 👍

General carpet cleaningUpholstery cleaning
Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick and his team were professional and made service easy to setup, access, and, get scheduled. I appreciated the clear communication on expectations and arrival times.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great value for the services provided! Communication was excellent and the entire process was seamless. Would definitely use them for rug and upholstery cleaning again!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Value
Hallie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The two gentlemen were on time and very nice. I even made last minute changes to the services needed and they were awesome! Will use again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Marlon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Richard and his team were very responsive, punctual, and did a really nice job with my furniture. I will definitely use them again.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tyler7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Carolyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience. I would use them again and recommend them to friends and family

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Micheal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Showed up earlier than expected. Quick and fast service but still effective none the less. Couch looks like it was brought from the store today.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
AustinLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys came out and did a great job. Very responsive and communicative.

Upholstery cleaning+ Professionalism+ Value
Cassie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rick was beyond great ! Response quick ! They were fast and efficient!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mackenzie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Left my couches looking brand new and they smell amazing!!! Great communication and price! Will use again for all my upholstery/carpet cleaning needs.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an urgent need and they responded quickly and did a great job!

Upholstery cleaning+ Responsiveness
ShannonLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Completely Clean is AMAZING!!! Rick & Paul were so nice, professional & hardworking! I really appreciated how knowledgeable Rick was about the entire process and how he took the time to explain the science behind the steps to me. Their work was worth every penny I paid and more! My couch looks brand new and mattress…

Upholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Karin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick was communicative on arrival time and showed up in the window he stated. He was resourceful with an alternate water source when out outdoor spigot turned out to be broken. He was thorough but fast, and our furniture and area rug turned out fantastic. Highly recommend! We will be contacting him again when it is time for our carpets to be cleaned.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Alon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Exceptional job! Great communicators and will be calling again. Thank you!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism
Matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My wife and I were thoroughly impressed with their attention to detail, professionalism, and love the smell from their safe organic cleaning products. We both were thinking the same thing as we observe them working, wishing that 18 months ago, when we had our flood damage, we would have known about Completely Clean,…

Upholstery cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
kristen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had white/Ivory dining upholstered chairs cleaned. Friendly efficient and professional… will definitely use their services again !

Upholstery cleaning+ Responsiveness+ Quality+ Professionalism
EdisonLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were very professional and thorough. They are definitely a service I would use again. Thank you.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The owner responded promptly to my call and gave me an estimate for the work. We had a sofa and barstools cleaned, as well as a very dirty basement carpet. The sofa looks like new and I was so surprised at how well the older barstools and carpet cleaned up! The two men that completed the job were very polite, prompt…

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our couch and rug look great! They came in time and were friendly and efficient!

Carpet steam cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Derrik5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service. Rick and his teammate kept me informed about what I need to do to prep beforehand, and kept me up to date on when they were going to arrive. My furniture and area rug look great

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Natilya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Got my couch and the dog's couched cleaned :) I tried cleaning it myself and made the situation worse. Way better to get the pros to do it. 10/10 will use again.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When selling our home last month, we called them with very short notice to have a our furniture cleaned. They fit us right in. The services they provided was excellent! I highly recommend this small business.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Angela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick returned my call promptly, he was very informative, explaining his process. The work that he did on my couch was excellent. My couch looks new and smells great. Rick, you were very professional and I’m happy with the result. Thank You!

Upholstery cleaning
Bill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best carpet cleaning we have ever had! And our sofa looks like new! Definitely going into my contacts list for the next time I need this service.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
CherylLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service. Professional and personable. I will definitely use them again.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
IzabellaLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing service, very professional and great communication. Brought our sectional sofa back to life! Thank you so much guys! ☺️👍🏼

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Paula7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Did a fantastic job cleaning a chair for me. On time, friendly, just an overall great experience. Will use again and recommend to friends n family!

Upholstery cleaning+ Quality+ Professionalism+ Value
Mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called asking for a next-day appointment to do a rather large job. Although it was really short notice, Rick not only managed to squeeze me in, he scheduled us at a very convenient time. Trevor was on time, very thorough and did a great job. They earned the 5 stars. Thanks, guys! Mark McD.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jenna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rick and his team were on time and did a great job on my couch. Great people and great quality of work. Thanks!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Hired Rick to clean my daughters sectional with Chaise and her area rug. While the cream color fabric of the sectional did not come as clean as I would have like it was not anything that they did! Rick gave it his best effort my daughter just let the dog mess up the sectional. The area rug came out clean so I am…

Area rug cleaningUpholstery cleaning+ Professionalism

Show more upholstery cleaning reviews (30 more) →

Price

$274+6% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning136$153–$334
Upholstery cleaning70$170–$340
Carpet steam cleaning68$158–$347
Pet stain & odor removal66$139–$373
Area rug cleaning44$163–$477
Flooring8$536–$1.1k
Water removal3—
Mattress cleaning3—

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