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Computer Thrills

Computer repair service · Harker Heights, TX · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%99+15.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 50 computer repair servicesPosition by Experts Score among all companies we track in this category. · better than 94%
5.0 ★★★★★ 211 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
Oct 2026latest review

Computer Thrills at a glance

Customers consistently praise Computer Thrills for rapid turnaround times, often completing repairs like HDMI port replacements within hours or same-day. Reviewers highlight clear communication through regular updates and photos, along with affordable pricing and additional cleaning services for consoles and computers. The business maintains a perfect 5.0 rating from 211 reviews, though one low-star comment expressed frustration regarding a two-hour wait time at the store.

  • Google rating: 5.0 out of 5 from 211 reviews (99% five-star).
  • Reviews on this page: 211 Google reviews (208 with written comments, 22 with photos).
  • Owner responses: the business replied to 6% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Computer Repair Service serving Harker Heights, Texas.

Data from Google, last updated October 26, 2026.

Score profile vs other computer repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

Satisfaction97Reliability95Craft & service100Value99Momentum100Replies to reviews–Satisfaction: 97 (median 91)Reliability: 95 (median 86)Craft & service: 100 (median 99)Value: 99 (median 98)Momentum: 100 (median 100)
Computer ThrillsComputer Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Computer Thrills: 97/100 on this factor. Category median: 91.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Computer Thrills: 95/100 on this factor. Category median: 86.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Computer Thrills: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Computer Thrills: 99/100 on this factor. Category median: 98.A
99
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Computer Thrills: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–

Bar = this company · dark tick = category median.

Star ratings

211 Google reviews we collected

  • 5 stars20999%
  • 4 stars10%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 208 written reviews

  • Praise47198%
  • Complaints112%

Topic share

How often each topic comes up in the written reviews

  • Speed & response9319%
  • Price & value8618%
  • Quality & results7616%
  • Would recommend7616%
  • Staff & attitude6914%
  • Communication5411%
  • Honesty & trust286%

What customers talk about

We read 208 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “10/10 brought my ps5 to him with a messed up hdmi port on 10/11/2026 got it back the same day”
  • “Fast communicates a lot very good price and In general great place.”
  • “Great work, awesome prices, good man, trust worthy, & swift at getting it done.”
    “I had a really messed up HDMI port on a ps5 and he went in and got it fixed within just a few hours with someone still being in front of me!”
  • “3 more 5 stars reviews and this man gets a nice big rewarding dinner to celebrate.”
    “I can't recommend this company enough.”
  • “He’s super quick, efficient, and knowledgeable in what he’s doing.”
  • “Went above and beyond to help fix the issue with my Xbox and even explained what the problem was.”
  • “Amazing service—honestly the only place around that offers true same-day turnaround.”

People customers mention

  • Brian 29 reviews
  • Xbox 16 reviews
  • Bryan 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Donald9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

10/10 brought my ps5 to him with a messed up hdmi port on 10/11/2026 got it back the same day Amazing price & quality work Also came with a free cleaning. Highly recommended 💯

Isaac2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Brian is an absolute wizard when it comes to repairs! I had a really messed up HDMI port on a ps5 and he went in and got it fixed within just a few hours with someone still being in front of me! He’s super quick, efficient, and knowledgeable in what he’s doing. Plus went above and beyond and made sure it was nice…

Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast communicates a lot very good price and In general great place. I had my custom thumbsticks installed on the my ps5 controller and he did a very good job.

Gustavo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Exceptional service. Not only did he fix my broken HDMI port on my ps5, but he also took the time to clean it. Honest work, honest man, and all for a good price. 10/10, will recommend to friends and family !😌

Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Man is a total professional at his craft! Always inform you and is crazy good 💪🏽

Marcus8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great work, awesome prices, good man, trust worthy, & swift at getting it done. Never sending my pc away for 3 plus week again this man is the best!

Photos

Customer reviews

5.0 ★★★★★ 211 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Donald Spencer9 reviewsTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10/10 brought my ps5 to him with a messed up hdmi port on 10/11/2026 got it back the same day Amazing price & quality work Also came with a free cleaning. Highly recommended 💯

Isaac Clark2 reviewsTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brian is an absolute wizard when it comes to repairs! I had a really messed up HDMI port on a ps5 and he went in and got it fixed within just a few hours with someone still being in front of me! He’s super quick, efficient, and knowledgeable in what he’s doing. Plus went above and beyond and made sure it was nice and clean when I got it back. Def gonna go to him with any other repairs that I need in the future!

Thomas Walsh5 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast communicates a lot very good price and In general great place. I had my custom thumbsticks installed on the my ps5 controller and he did a very good job.

Gustavo Martinez3 reviewsTotal number of Google reviews Gustavo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional service. Not only did he fix my broken HDMI port on my ps5, but he also took the time to clean it. Honest work, honest man, and all for a good price. 10/10, will recommend to friends and family !😌

Eric Montgomery4 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Man is a total professional at his craft! Always inform you and is crazy good 💪🏽

Marcus Ziegler8 reviewsTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work, awesome prices, good man, trust worthy, & swift at getting it done. Never sending my pc away for 3 plus week again this man is the best!

Michael Eaton6 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really great customer service, very knowledgeable in his skills brought outdated motherboard was able to get it up and going very quickly

Damian Carroll3 reviewsTotal number of Google reviews Damian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Went above and beyond to help fix the issue with my Xbox and even explained what the problem was. Highly recommend

Steve JohnsonLocal Guide · 26 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A one man shop who's faster and more skilled than anything else you're going to get from a bigger company. I brought an Xbox in with a bad HDMI port. He let me know what work he had in front of it and told me he should be able to start on it in the morning. By the time I got my lazy butt out of bed the next day, he'd already texted that it was ready for pickup.

baylie marie10 reviewsTotal number of Google reviews baylie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

By far the best experience! We had an hdmi port on our ps5 that needed replaced we dropped it around 6 the night prior the next morning texted us when he started and many pictures of the progress and it was done within an hour!!

Computer Thrills on Google Maps →

Business details