Experts Reviews · Company report
Confident Med Spa - Rochester logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Confident Med Spa - Rochester

Rochester, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 54 spas · 5.0★ from 357 Google reviews

Report card

Percentile vs other spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Confident Med Spa - Rochester is better than 98% of spas.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Confident Med Spa - Rochester is better than 98% of spas.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Confident Med Spa - Rochester is better than —% of spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Confident Med Spa - Rochester is better than 100% of spas.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Confident Med Spa - Rochester is better than 100% of spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Confident Med Spa - Rochester is better than 80% of spas.A
80

Reviews for your job

Customers hired Confident Med Spa - Rochester for 8 kinds of job.

Confident Med Spa - Rochester for hydrafacial

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Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “HydraFacial”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “HydraFacial” · showing 20

DeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The team at Confident Med Spa are welcoming and professional. They made me feel very comfortable with the facial that I had. Emily is amazing at what she does!

Great priceHydraFacialService not listed
KayLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Recently had a hydrafacial and it was soo relaxing. My face looks and feels amazing. If you have never had a hydrafacial I highly recommend that you get one. Confident Med Spa in Rochester will take great care of your face!

Great priceHydraFacial
Diana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My facial was amazing, I’ll definitely be back.

HydraFacial
Carmen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had my first hydro facial with Emily today and she was absolutely amazing. So attentive and pays attention to detail. Can’t wait for next months appointment!

Reasonable priceHydraFacialDermaplaning
Bridget1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I just got a Hydrafacial and it was lovely! I will 100% be going back. Such an easy process and such a relaxing time. 10/10!

Great priceHydraFacialDermaplaning
TuckermomLocal Guide · 240 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Professional and friendly in a beautiful setting. I am thrilled to start my skin care journey at Confident Med Spa. Molly really took her time and suggested that I follow up with my dermatologist to make sure some things she noticed weren't overlooked. I appreciate that kind of care!

Reasonable priceHydraFacial
Elyse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

From the time I walked into the Rochester Confident Med Spa, everyone was welcoming and made me feel comfortable. I was offered something to drink in the beautiful and relaxing waiting area. I only waited a few minutes for Julia to take me to the room. She was very friendly and personable. I received a hydrofacial,…

Reasonable priceHydraFacialDermaplaningService not listed
BobbiLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Confident med spa is like no other experience. The full face analysis and one on one consultation was where I started. I was not pressured to purchase anything. I then booked the hydra facial and was able to have a great conversation with Julia about the different services and I was able to decide on my specific…

Great priceHydraFacial
Nicole10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Julia has done Hydrafacial, Brow wax, lash lift/tint and derma dermaplane facial for me. She is incredibly knowledgeable, and does an absolute wonderful job, you can tell she puts effort into the little details!

HydraFacial
Cathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I will definitely go back!

Reasonable priceHydraFacialDermaplaning
Cathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

This was my initial visit. Everyone that I met was very pleasant. I am looking forward to my appointment on July 1😊

Reasonable priceHydraFacialDermaplaning
Pamela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Went to see Emily, Rochester’s newest aesthetician today! I had a HydraFacial and it was amazing! She was friendly, thorough and very knowledgeable! Highly recommend! Can’t wait for my next visit!

Reasonable priceHydraFacial
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I saw Erika today for a hydrafacial! So relaxing! My skin looks and feels great! Looking forward to my next visit!

Reasonable priceHydraFacial
Pietra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I had such an amazing experience here! I booked a new patient consultation with Molly, and she took the time to really listen to all of my concerns and walk me through thoughtful recommendations and next steps to improve my skin. I especially appreciated how she approached everything holistically and treated me like…

Reasonable priceHydraFacialBOTOX treatmentsService not listed
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Molly,Erica, Lyndsey and all the girls are very knowledgeable and give great feedback. I enjoy being a Platinum member. They have been great helping me with my weight loss journey. I highly recommend them.

Reasonable priceLip fillersHydraFacialBOTOX treatments
Carmen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I just completed my 2nd facial with Julia and I couldn’t love it any more. I have been to many spas but this hits different, her knowledge and technique are perfection and I plan on going back every month!

Reasonable priceHydraFacialDermaplaning
Celia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I have been going to CMS for over a year for facials, which I love. I just had the first session of micro needling done. Erika has been wonderful to work with. She is very professional and explained expectations of the MN process and healing clearly. It’s been three days and my skin is already looking great! I can’t…

Great priceHydraFacialMicroneedlingDermaplaning
SteveandLynLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Can't say enough about this place. Good and friendly staff and well taken care of!!

Reasonable priceHydraFacial
Deneen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Chelsea is the best! I was not sure I wanted to venture into the CO2 on my belly to tighten it up - I am three weeks post treatment and you can see the difference. Can’t wait to have the next one! I had my annual sculptra treatment- I love this product- it is so natural. Than you Chelsea for being the best! 💕💕💕💕

Great priceHydraFacialLaser hair removalDermaplaning
Jeannette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Outstanding customer service! Very knowledgeable staff!

Reasonable priceHydraFacial

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 59%Overpriced 1%Not sure 6%

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