Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate the Rochester location 5/5 based on 357 reviews, with the owner responding to 98% of them. Customers frequently praise the professional staff, clean facilities, and thorough communication regarding treatments like facials, Botox, fillers, and laser procedures. Recurring themes include attentive consultations, personalized care, and positive results. One low-star review criticized the facility for requiring paid blood work before administering additional B12 shots, despite the patient having recent external lab results.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
357 Google reviews we collected
Phrases our text analysis found in 333 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 333 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is patient and addresses all questions very thoroughly.”
“She listened to my needs, paid attention to detail, and talked me through any questions I had about my skin.”
“I will continue to go there to see Erica for my self-care needs and HIGHLY recommend.”
“She also goes out of her way to make sure you are doing well no matter what treatment and makes it very clear to contact her with questions or concerns.”
“My consultation was in depth, educational, immediately useful and done with respect.”
“Professional, knowledgeable, and genuinely attentive!”
“Their prices are reasonable and if you catch them on a monthly offer or gift card special they are really affordable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Confident Med Spa - Rochester for 8 kinds of job. Pick one to see what they paid and said.
I saw Emily for a custom facial and it was amazing! She listened to my needs, paid attention to detail, and talked me through any questions I had about my skin. I already booked my next facial with her!
Molly is wonderful! She is patient and addresses all questions very thoroughly. She also goes out of her way to make sure you are doing well no matter what treatment and makes it very clear to contact her with questions or concerns. I have been so happy with every visit to her and look forward to continuing my treatment plan.
Emily was so sweet, extremely gentle and thorough. I will definitely be back. I left there with a big smile on my face knowing she took care of me. I made sure I was happy with the results.
I have seen Erica at Confident Med Spa for several treatments now and each time has been a very positive experience. She is extremely knowledgeable and invested doing for me what suits me best. She also is very laid back, kind, and patient with working with any concerns I have. The atmosphere there is very relaxing…
Beautiful Med Spa with multiple locations. I use the Rochester one and it’s conveniently located.
As always, Erika, at Rochester’s Confident Med Spa, is awesome! Saw her today for my two week follow up from my laser treatment. I love my results! Thank you!
| Job | Reviews | Category typical |
|---|---|---|
| HydraFacial | 39 | — |
| BOTOX treatments | 32 | — |
| Lip fillers | 22 | — |
| Dermaplaning | 16 | — |
| Dysport treatment | 7 | — |
| B-12 injections | 7 | — |
| Microneedling | 6 | — |
| CoolSculpting treatments | 5 | — |
5.0 ★★★★★ 357 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I saw Emily for a custom facial and it was amazing! She listened to my needs, paid attention to detail, and talked me through any questions I had about my skin. I already booked my next facial with her!
Molly is wonderful! She is patient and addresses all questions very thoroughly. She also goes out of her way to make sure you are doing well no matter what treatment and makes it very clear to contact her with questions or concerns. I have been so happy with every visit to her and look forward to continuing my treatment plan.
Emily was so sweet, extremely gentle and thorough. I will definitely be back. I left there with a big smile on my face knowing she took care of me. I made sure I was happy with the results.
Hi! Thank you for the amazing review of Confident in Rochester! Emily is amazing and we are so happy you had a great visit with her!
I have seen Erica at Confident Med Spa for several treatments now and each time has been a very positive experience. She is extremely knowledgeable and invested doing for me what suits me best. She also is very laid back, kind, and patient with working with any concerns I have. The atmosphere there is very relaxing and pretty, facilities are immaculate and equipment is top-of-the-line. I will continue to go there to see Erica for my self-care needs and HIGHLY recommend. Thank you, Erica!!
Hi Jennifer! We are so glad you had a great visit with our Nurse, Erika! We can't wait to see you back soon!
They are amazing
Terri, thank you so much for the kind words! We truly appreciate your support and are so happy to hear you’ve had a great experience with our team. We look forward to seeing you again soon in Rochester!
Beautiful Med Spa with multiple locations. I use the Rochester one and it’s conveniently located.
Mariamne, thank you so much for your kind words! We’re so happy to hear you’ve had a great experience with our Rochester location and appreciate the convenience of having us nearby. We look forward to welcoming you back for your next visit!
As always, Erika, at Rochester’s Confident Med Spa, is awesome! Saw her today for my two week follow up from my laser treatment. I love my results! Thank you!
Dawn, thank you for taking the time to leave a review! We’re so happy to hear you had a great experience with Erika! We truly appreciate you trusting our team and are glad you chose us for your care in Rochester!
This place is amazing
Danielle, thank you so much for the love! We’re so happy you’ve had such a great experience with our team. We truly appreciate your support and can’t wait to see you again in Rochester!
I can’t say enough good things - the quality of care is excellent and I always leave feeling like I got the results I wanted. Professional, knowledgeable, and genuinely attentive!
Sara, thank you so much for such a thoughtful review! We’re so happy to hear that you consistently feel cared for and leave with the results you’re looking for. Your kind words about our team mean so much to us, and we truly appreciate your trust in Confident Rochester!
Had a follow up appointment today with Katy. And, as always, she was ver professional and ccaring! We discussed my results so far, which have been good! We made a plan for my next appointment, and I was grateful for her caring and courtesy input!
Holly, thank you so much for your kind review! We're thrilled to hear you've continued to have such positive Chemical Peel experiences with Katy. She is dedicated to providing attentive, personalized care and making sure every client feels supported throughout their treatment journey. We truly appreciate your continued trust and look forward to seeing you again for your next visit in Rochester.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
