Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Confident Med Spa - Rochester logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Confident Med Spa - Rochester

Rochester, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 54 spas · 5.0★ from 357 Google reviews

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Report card

Percentile vs other spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Confident Med Spa - Rochester is better than 98% of spas.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Confident Med Spa - Rochester is better than 98% of spas.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Confident Med Spa - Rochester is better than —% of spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Confident Med Spa - Rochester is better than 100% of spas.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Confident Med Spa - Rochester is better than 100% of spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Confident Med Spa - Rochester is better than 80% of spas.A
80

Reviews for your job

Customers hired Confident Med Spa - Rochester for 8 kinds of job.

Confident Med Spa - Rochester for microneedling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Microneedling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Microneedling”

heather10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Molly is wonderful! She is patient and addresses all questions very thoroughly. She also goes out of her way to make sure you are doing well no matter what treatment and makes it very clear to contact her with questions or concerns. I have been so happy with every visit to her and look forward to continuing my treatment plan.

Reasonable priceMicroneedlingService not listed
Kerrie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I cant say enough of about the services I receive from Erika or the entire team at Confident. I was in last week for another Duo treatment with the VAMP add on. Erica is always making sure I do what I am supposed to do for the best results. No sun or sweat (ok, I wont lie did need to work out a little).... but…

Great priceCoolSculpting treatmentsMicroneedlingPRP facial
Tiffany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Erica was very kind and knowledgeable about products and procedures

Reasonable priceMicroneedlingChemical peelsBOTOX treatments
Celia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I have been going to CMS for over a year for facials, which I love. I just had the first session of micro needling done. Erika has been wonderful to work with. She is very professional and explained expectations of the MN process and healing clearly. It’s been three days and my skin is already looking great! I can’t…

Great priceHydraFacialMicroneedlingDermaplaning
Serena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional and caring staff. My b12 injection didn’t hurt at all. I felt more energetic for the rest of the week which I need as a busy mom! I got Botox for my frown crease between my eyes when I squint with the sun. At first it felt like to wasn’t working, but after a week I started noticing a difference…

Not sureB-12 injectionsHydraFacialMicroneedling
Dennis13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Confident Med Spa is a very welcoming atmosphere! From the moment I walked in, had my treatment with Erika (she was awesome!!), to the moment I left was a truly great experience. I would highly recommend this facility.

Microneedling

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 59%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HydraFacial39—
BOTOX treatments32—
Lip fillers22—
Dermaplaning16—
Dysport treatment7—
B-12 injections7—
Microneedling6—
CoolSculpting treatments5—

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