Danielle Avery Evangelista7 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrown Bear Habitat
- Visited on: Weekday
Congo Expedition
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%92+26Replies to reviews 8%26+2.1Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 33 zoosPosition by Experts Score among all companies we track in this category. · better than 97%
4.9 ★★★★★ 85 Google reviews · 24 photos
89%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Dec 2024latest review
Congo Expedition at a glance
Visitors consistently highlight the immersive, naturalistic habitats and well-designed enclosures for gorillas, hippos, and primates. Reviewers note that staff members and guides provide informative interactions, enhancing the viewing experience, while the adjacent food court offers quick service and varied dining options. One minor criticism mentions an expectation for more Congo River-themed elements, though overall sentiment remains positive regarding animal activity and enclosure quality.
- Google rating: 4.9 out of 5 from 85 reviews (89% five-star).
- Reviews on this page: 85 Google reviews (47 with written comments, 10 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: December 2, 2024.
- Service: Zoo serving Delaware, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other zoos
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Congo Expedition: 87/100 on this factor. Category median: 74.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Congo Expedition: 92/100 on this factor. Category median: 86.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Congo Expedition: 26/100 on this factor. Category median: 18.D
26
Bar = this company · dark tick = category median.
Star ratings
85 Google reviews we collected
- 5 stars7689%
- 4 stars89%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
- Praise8100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results338%
- Speed & response225%
- Staff & attitude113%
- Price & value113%
- Would recommend113%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It’s a fantastic experience that really brings you up close to these incredible creatures in a naturalistic setting.”
“Lots of good food options and fast service.”
“Nice, big zoo!”
“Food prices pretty average.”
“We would recommend the Drury Inn anytime.”
People customers mention
- Zoo 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The Congo Expedition at the Columbus Zoo is amazing! It’s like stepping into an African rainforest, with lush, immersive habitats for the animals. The enclosures are well-designed, offering great views of the gorillas, hippos, and other wildlife. It’s a fantastic experience that really brings you up close to these…
JoyLocal Guide · 185 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The day center program took us to the Columbus Zoo and we had a great time at the zoo
MarianneLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Its a great food court right outside the gorilla section of the zoo! Lots of good food options and fast service.
AndrewLocal Guide · 632 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Another great section of the zoo. The animals have a lot of space and seemed pretty active, despite the cold.
AlexLocal Guide · 115 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Lovely guides shared information with us and gave us a much better experience than we expected
DanielleLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Watching the littlest Gorilla play and wrestle with his older brother was so great. The big silver back will have you in awe. Great time.
Photos
Customer reviews
4.9 ★★★★★ 85 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
M MLocal Guide · 9 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe Congo Expedition at the Columbus Zoo is amazing! It’s like stepping into an African rainforest, with lush, immersive habitats for the animals. The enclosures are well-designed, offering great views of the gorillas, hippos, and other wildlife. It’s a fantastic experience that really brings you up close to these incredible creatures in a naturalistic setting.
- Visited on: Weekday
Joy GreshamLocal Guide · 185 reviewsTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe day center program took us to the Columbus Zoo and we had a great time at the zoo
- Visited on: Weekday
- Wait time: 10–30 min
- Reservation recommended: Yes
Tj MansfieldLocal Guide · 501 reviewsTotal number of Google reviews Tj has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google7/08/2024. This is a great area of the zoo. Awesome enclosures.
- Visited on: Weekday
- Wait time: No wait
- Reservation recommended: Yes
Nick SchaerLocal Guide · 1,132 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLegendary monkey and ape facilities.
ahmad tokeyLocal Guide · 120 reviewsTotal number of Google reviews ahmad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLiked this part too. Expected more congos though, but its okay.
- Visited on: Weekend
- Wait time: No wait
- Reservation recommended: No
- Price for adult entry: $1–5
Kennith Barnes3 reviewsTotal number of Google reviews Kennith has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlelove it
- Visited on: Weekend
Alivia DavidsonLocal Guide · 25 reviewsTotal number of Google reviews Alivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo many animals.
- Visited on: Weekday
- Wait time: No wait
- Reservation recommended: Yes
- Price for adult entry: $31+
Marianne SalyerLocal Guide · 76 reviewsTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIts a great food court right outside the gorilla section of the zoo! Lots of good food options and fast service.
Andrew JonesLocal Guide · 632 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnother great section of the zoo. The animals have a lot of space and seemed pretty active, despite the cold.
Business details
- Address: Columbus Zoo and Aquarium,, W Powell Rd, Powell, OH 43065
- Phone: (614) 645-3400
- Website: columbuszoo.org
- Service area: Delaware, OH