Analyzing 6,622,4076.6M ReviewsFor 18,46418.5K Experts

Experts Reviews · Company report
Connecticut Tire & Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%91+22.1Value 14%94+13.3Replies to reviews 7%67+4.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Connecticut Tire & Auto

New Britain, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.9★ from 668 Google reviews

📞 Call (860) 828-3680Request a call backWebsite ↗

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Connecticut Tire & Auto is better than 88% of tire shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Connecticut Tire & Auto is better than 91% of tire shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Connecticut Tire & Auto is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Connecticut Tire & Auto is better than 94% of tire shops.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Connecticut Tire & Auto is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Connecticut Tire & Auto is better than 67% of tire shops.B
67

Reviews for your job

Customers hired Connecticut Tire & Auto for 8 kinds of job.

Connecticut Tire & Auto for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 21 Google reviews tagged “Oil change”

KyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service from competent individuals. I have been taking my cars there for service for a few years now and find them to be reliable, thorough and honest.

Reasonable priceTiresSteering & suspension repairGeneral repairs
Kristine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

CT Tire & Auto provided excellent service on my Honda Odyssey. I needed an oil change and minor maintenance, which they provided in a very timely and professional manner. Paul, the Service Advisor, was very knowledgeable, helpful and has a great customer service approach. I was extremely impressed with the…

Reasonable priceAir & cabin filter replacementOil change
Theresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always pleasant and professional.

Reasonable priceAir & cabin filter replacementTiresOil change
Lorraine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I love the new show the customer what is going on detail. It is a great use of technology that brings back the interaction with the mechanic.

Reasonable priceAir & cabin filter replacementAuto engine diagnosticOil change
JoAnn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Service on my vehicle was done quickly and thoroughly! Everything was well explained!

Reasonable priceOil changeService not listed
JennyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We've been using CT Tire for all of our car repairs for years. They're super professional, fast, and reasonable. They keep communication open the entire time they have the vehicle with text updates, calls, and even photos of items that need repair. The best game in town, hands down.

Reasonable priceAir & cabin filter replacementOil change
Gayle13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had great service at Connecticut Tire. Thank you Keith! I had an oil change, tires rotation and new wiper blades done.

Reasonable priceTiresOil change
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Best work around 100% recommend

Great priceOil change
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service! They took me in for my flat tire the day I called and it was done within a few hours and price was very reasonable.

Reasonable priceTiresOil change
MattLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I called CT Tire and Auto because I needed two new tires for my Mercedes, I called on a Thursday and was there on Friday. Last min I requested an oil change and they were very accommodating. They send you a link with photos of work that is recommended but there is 0 pressure to get it done. Everyone was polite and…

Reasonable priceAir & cabin filter replacementTiresOil change
Danielle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My first experience here, and it was great! Keith and Paul were very nice and welcoming. I loved the fact that when my inspection was done, they sent me a list of things that passed, needed fixing in furture and things needed done urgently right to my phone. There was also pictures sent to show me where the problems…

Great priceAir & cabin filter replacementExhaustTires
Ron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great quality service. Keith and Paul get the job done every time. They fixed my 4 wheel drive. Road tested it multiple times and gave it back running excellent. They stand by their work, thanks

Great priceGeneral repairsOil change
marLocal Guide · 108 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very quick and good service. Only problem was that I scheduled the appointment online and it didn't show up in the system but that was solved quickly and service was done anyway. Thanks for everything.

Reasonable priceOil change
Anita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great experience. Fast service!

Reasonable priceAir & cabin filter replacementTiresWheel alignment
Isaias2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Rating only, no written review.

Reasonable priceOil change
Petra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementTiresWheel alignment
Lynne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rating only, no written review.

Reasonable priceOil change
Ken4 months ago★★★★★

Rating only, no written review.

Reasonable priceOil change
Catherine6 months ago★★★★★

Rating only, no written review.

OverpricedGeneral repairsOil change
MichaelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceOil change
Keith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairWheel alignmentOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 67%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Tires96—
Wheel alignment26—
Oil change21—
Air & cabin filter replacement15—
General repairs9—
Steering & suspension repair8—
Brakes7—
Auto engine diagnostic3—

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