Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
Continental Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Continental Cleaning & Restoration

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 5.0★ from 696 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Continental Cleaning & Restoration is better than 95% of move-in/move-out cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Continental Cleaning & Restoration is better than 82% of move-in/move-out cleaning services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100

Reviews for your job

Customers hired Continental Cleaning & Restoration for 8 kinds of job.

Continental Cleaning & Restoration for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.66
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$196
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 66 Google reviews tagged “Carpet cleaning” · showing 20

ClintonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys are always so upbeat and happy. And their cleaning is always timely and done professionally. I love working with Kevin, Sid, and Emiliah. Good people! Keep it up y’all.

Reasonable priceCarpet cleaning
Tracy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My first time using Continental and they did a fabulous job on my bedroom carpets. They arrived ahead of schedule and completed the cleaning in a timely fashion. Carpet is taking awhile to dry but there are no bad odors. It smells clean and fresh. My area rug looks new again. They were very kind and professional and…

Reasonable priceCarpet cleaning
Tiffany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I’ve used Continental for a few years now and the service and cleaning quality is excellent every time. Will continue to use them for years to come.

Reasonable priceFlooring
GeoffreyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fantastic service, friendly people and phenomenal results! My 25+ year old carpet which has seen its fair share of pets and kids over multiple residents is totally refreshed. Extraordinary value and they are very diligent and are willing to work with you. Thank you continental!

Carpet cleaning
LynnetteLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Sid, Kevin and team did an amazing job! Called for service at 7:30am and they were onsite in less than an hour! Sid communicated well with me throughout the job and the work performed was top notch! Highly recommend this company and team!

Sewage cleanupCarpet cleaning
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Quick, efficient service, and my carpets look like new. Continental is always reliable. Wouldn’t use anyone else! 😄

Carpet cleaning
KrisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

2016: These people were incredible. Bought a new house, the carpet was supposedly "cleaned" but it was still filthy and smelled like urine in spots. Continental Carpet Cleaning was recommended to us by our realtor as he had used them both commercially and in his own home. The results are amazing. The carpet is…

Carpet cleaning
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Moved all chairs to get a total clean.

Carpet cleaning+ Quality
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are professoinal, friendly, reasonably priced and the carpet looks great!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
Janelle15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am always very pleased with Continental Carpet Cleaning! They do such a nice job!!! My carpets look new again!!!

Carpet cleaning
Craig7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are great. Carpets have never been this clean. They have top of the line equipment and are very friendly….I’ll continue to do business with is outfit.

Carpet cleaning+ Quality+ Professionalism
JoshLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

They were late arriving but did call to let me know. Worked hard, got the job done with no issues, and the carpets looked good when they were done. No complaints at all.

Carpet cleaning
Betty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Thanks for the great job on my carpets. Looks like new again!

Carpet cleaning+ Responsiveness+ Quality+ Professionalism
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding job on our carpets!!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
forest1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Been doing business with this company for years as they always do us a great great job.

Carpet cleaning
BarbaraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I was able to schedule a cleaning with in a few days of when I called. Their employees explained what they were going to do, how long the carpet would take to dry. They were respectful of the house. Very pleasent to work with

Carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always dependable they do a great job!!!!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job on the carpet cleaning!

Carpet cleaning+ Professionalism
Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on time, friendly and did a fantastic job. We always choose Continental Cleaning and Restoration.

Customer photo from Tammy's reviewCustomer photo from Tammy's review
Carpet cleaning+ Punctuality+ Quality+ Professionalism
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, prompt and good quality

Carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more carpet cleaning reviews (46 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 63%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet cleaning65$126–$196
General carpet cleaning36$176–$353
Flooring30—
Water damage-related cleanup & repair17—
Water removal9—
Pet stain & odor removal8$175–$310
Area rug cleaning7$126–$261
Mold inspection5—

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