Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
Google reviewers rate Continental Cleaning & Restoration five stars based on 696 reviews, with the owner responding to every comment. Customers frequently cite punctuality, professional communication, and efficient handling of water damage, carpet cleaning, and insurance coordination. Two one-star reviews criticize the company for high pricing on fan setup and drying services, noting that competitors resolved similar issues at lower costs while providing more comprehensive repairs.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
696 Google reviews we collected
Phrases our text analysis found in 536 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 536 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His monitoring equipment was top notch, he was professional and provided me with a full report the same day.”
“We've been waiting a week and our house smelled horrible.”
“And their cleaning is always timely and done professionally.”
“They were very fast and efficient and extremely easy to work with and dealing with insurance as well.”
“If I could give them more than five stars, I would.”
“Sid communicated well with me throughout the job and the work performed was top notch!”
“My 25+ year old carpet which has seen its fair share of pets and kids over multiple residents is totally refreshed.”
“I used Continental carpet cleaning once and decided to try another company the second time around and I got to say that to save a few bucks was not worth it.”
“Most of all I can trust them to be honest and transparent with me.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Continental Cleaning & Restoration for 8 kinds of job. Pick one to see what they paid and said.
Continental Cleaning was super accommodating with my last minute scheduling of carpet cleaning. Emiliah arrived promptly and got right to work. The carpets never looked so good. I would use them again.
These guys are always so upbeat and happy. And their cleaning is always timely and done professionally. I love working with Kevin, Sid, and Emiliah. Good people! Keep it up y’all.
They were very fast and efficient and extremely easy to work with and dealing with insurance as well.
A fire hydrant burst in my neighborhood and it put about 3 inches of water all through my downstairs. Kevin and his crew were right there, doing what needed to be done and helping me feel comfortable about what was happening and what was going to happen. They were on top of everything, they worked quickly and did…
My first time using Continental and they did a fabulous job on my bedroom carpets. They arrived ahead of schedule and completed the cleaning in a timely fashion. Carpet is taking awhile to dry but there are no bad odors. It smells clean and fresh. My area rug looks new again. They were very kind and professional and…
I’ve used Continental for a few years now and the service and cleaning quality is excellent every time. Will continue to use them for years to come.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet cleaning | 65 | $126–$196 |
| General carpet cleaning | 36 | $176–$353 |
| Flooring | 30 | — |
| Water damage-related cleanup & repair | 17 | — |
| Water removal | 9 | — |
| Pet stain & odor removal | 8 | $175–$310 |
| Area rug cleaning | 7 | $126–$261 |
| Mold inspection | 5 | — |
5.0 ★★★★★ 696 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Continental Cleaning was super accommodating with my last minute scheduling of carpet cleaning. Emiliah arrived promptly and got right to work. The carpets never looked so good. I would use them again.
We appreciate your kind review so much! Thank you Traci!
These guys are always so upbeat and happy. And their cleaning is always timely and done professionally. I love working with Kevin, Sid, and Emiliah. Good people! Keep it up y’all.
Thanks Clinton! We appreciate working with you over the years!
They were very fast and efficient and extremely easy to work with and dealing with insurance as well.
Thank you for the awesome review. We appreciate you trusting us to help with your water damage. You were great to work with!
A fire hydrant burst in my neighborhood and it put about 3 inches of water all through my downstairs. Kevin and his crew were right there, doing what needed to be done and helping me feel comfortable about what was happening and what was going to happen. They were on top of everything, they worked quickly and did all of the mitigation work without me having to worry or lift a finger. From start to finish, they took care of everything for me, I couldn’t be happier and more appreciative. If I could give them more than five stars, I would.
This is such a great review Lola, thank you so much! :) I really appreciate you choosing us to help when the fire hydrant got hit by a car and then subsequently flooded your entire basement. We have thoroughly enjoyed working with you on this flood and appreciate you trusting our restoration company!
My first time using Continental and they did a fabulous job on my bedroom carpets. They arrived ahead of schedule and completed the cleaning in a timely fashion. Carpet is taking awhile to dry but there are no bad odors. It smells clean and fresh. My area rug looks new again. They were very kind and professional and will get my repeat business. Thank you, Kevin!!!
Thank you Tracy!
I’ve used Continental for a few years now and the service and cleaning quality is excellent every time. Will continue to use them for years to come.
Thanks Tiffany!
Timely, effective and most importantly, kind!!! Emilaha was as professional and open to how I wanted the carpets clean. Definitely this is a winner for carpet cleaning
Thanks so much Doug!
I called Kevin at Continental Cleaning & Restoration about conducting moisture readings at one of my rental properties that suffered a washing machine flood. Not only did he answer the phone right away but he was able to come by and inspect the property about 1 hour later to evaluate the extent of the damage. His monitoring equipment was top notch, he was professional and provided me with a full report the same day. I would highly recommend him to a friend or family member needing remediation services.
Hi Chris, Thank you so much for the fantastic review! We know how stressful a washing machine flood at a rental property can be, which is why our team at Continental Cleaning & Restoration always prioritizes a rapid emergency response. We are thrilled to hear that you were impressed when we arrived within an hour to provide a professional water damage evaluation and precise moisture readings. Utilizing state-of-the-art monitoring equipment is a standard part of our process, allowing us to deliver accurate, same-day reports for all of our remediation services. We truly appreciate your high recommendation to your friends and family. If you or your tenants ever need emergency water damage restoration or remediation in the future, please don't hesitate to reach out! -The Team at Continental Cleaning & Restoration
Great response from Kevin in performing an inspection of standing water in my crawl space. After completing a thorough review, Kevin provided a recommendation of extending downspouts as he suspect water source from rainwater.
Hi Cheryl, Thank you for taking the time to leave such a wonderful review! We are so glad Kevin could promptly come out to perform a thorough water damage inspection regarding the standing water in your crawl space. He also mentioned it was an absolute pleasure meeting you and sweet Mocha during the visit! At Continental Cleaning & Restoration, our top priority is always honest service and finding the true root cause of the moisture. Sometimes, preventing future water damage is as straightforward as redirecting rainwater by extending your downspouts, and we are always happy to provide practical, cost-effective recommendations to protect your home. Thank you for trusting us with your property! If you ever need further assistance with crawl space moisture, water mitigation, or professional restoration services in the future, we are always here to help. Give Mocha a pet from the team for us! Best regards, The Team at Continental Cleaning & Restoration
Fantastic service, friendly people and phenomenal results! My 25+ year old carpet which has seen its fair share of pets and kids over multiple residents is totally refreshed. Extraordinary value and they are very diligent and are willing to work with you. Thank you continental!
Thank you!
Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
