Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
Continental Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Continental Cleaning & Restoration

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 5.0★ from 696 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Continental Cleaning & Restoration is better than 95% of move-in/move-out cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Continental Cleaning & Restoration is better than 82% of move-in/move-out cleaning services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100

Reviews for your job

Customers hired Continental Cleaning & Restoration for 8 kinds of job.

Continental Cleaning & Restoration for flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Flooring”

Tiffany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I’ve used Continental for a few years now and the service and cleaning quality is excellent every time. Will continue to use them for years to come.

Reasonable priceFlooring
DougLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Timely, effective and most importantly, kind!!! Emilaha was as professional and open to how I wanted the carpets clean. Definitely this is a winner for carpet cleaning

Reasonable priceFlooring
Natalie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Continental Cleaning did excellent job cleaning my tile and grout flooring. Bill and Sid were on time, Professional, friendly and best of all listened to my areas of concerns AND cleaned up any other areas that needed it. Will be asking to come back when I need something else done. Thank you Kevin for providing a great company. Natalie Wilkinson

Carpet cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Nora10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have had Continental Cleaning & Restoration clean my carpets before and they did an excellent job again.

Carpet cleaningFlooring+ Responsiveness+ Punctuality+ Quality
CharlesLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Thank You Great Job

Carpet cleaningFlooring
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Kevin took the initial call and gave me all kinds of information about how to prepare the carpets for cleaning. He also sent an email about the same as well as confirming the appointment. Chris came out and did my carpets and removed all visible stains. So impressive! I was very pleased to say the least, and my…

Flooring
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent job for years. Takes care of every issue would highly recommend

Flooring
C&B10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My friend highly recommended we call Kevin at Continental to clean our rental property carpet. We had an unfortunate situation and needed help right away. Kevin was friendly, enthusiastic and accommodating from the very beginning. Kris came over the next day and did a phenomenal job. He arrived early, was personal…

Flooring+ Responsiveness+ Punctuality+ Quality
margery3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Carpet cleaning. The cleaning service was very professional and thorough. They did not try up upsell services. Spots were removed that I thought were hopeless. They assured me if I was not completely satisfied, they would come back and fix any issues. I definitely would use them again.

FlooringService not listed
Shiloh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service, showed up early, super friendly, honest about possibly issues and quick. Will defiantly use again. Thank You!

Flooring
Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I have used them for years. They are the best!!! I wouldn't go with anyone else!

Flooring
MarthaLocal Guide · 169 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kevin has been cleaning my rental carpets for over 7 years and he is great, great prices and awesome customer service!! I will continue to use his services.

Flooring+ Responsiveness+ Punctuality+ Quality
Cindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

This is our 3rd year of having Continental Carpet come and clean our carpets! They always do a great job and are so very professional! Our carpets always come out looking brand new! They are an amazing company!

FlooringService not listed
Cheryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

carpet cleaning. They did a fantastic job. Cleanup at the end was excellent

FlooringWater damage-related mold removalService not listed+ Punctuality+ Value
Tanya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Texted me an hour before my appointment time to let me know they were in Richland and would text again when they were on their way. Communication was amazing, and they arrived 15 minutes before my appointment time! Our carpet tech was efficient, reliable, personable, and professional. 12/10, would definitely recommend!

Flooring
Jeanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Did a great job, the carpets look terrific!

Flooring
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I hired Continental Carpet to stretch and clean my living room carpet and he did a fantastic job. He was responsive and helpful along with doing great work. I will definitely call him again if I need any carpet services.

Flooring+ Responsiveness+ Quality+ Professionalism
Terry11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Kris even came a little early for the appt! Yay! He did a very nice job. I would highly recommend Continental Carpet Cleaning.

Flooring+ Responsiveness+ Punctuality+ Quality
Funy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Punctuality+ Quality
Bill11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Punctuality+ Quality
Joshua8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

FlooringService not listed
Heidi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Punctuality+ Quality
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Quality+ Professionalism
Kate5 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Quality+ Professionalism
MatthewLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Punctuality+ Quality
Alissa5 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Punctuality+ Quality
Shelly6 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Punctuality+ Quality
Lonna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Flooring
Jeanette7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Punctuality+ Quality
rex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Flooring

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 63%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet cleaning65$126–$196
General carpet cleaning36$176–$353
Flooring30—
Water damage-related cleanup & repair17—
Water removal9—
Pet stain & odor removal8$175–$310
Area rug cleaning7$126–$261
Mold inspection5—

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