Experts Reviews · Company report
Continental Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Continental Cleaning & Restoration

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 5.0★ from 696 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Continental Cleaning & Restoration is better than 95% of move-in/move-out cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Continental Cleaning & Restoration is better than 82% of move-in/move-out cleaning services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Continental Cleaning & Restoration is better than 100% of move-in/move-out cleaning services.A
100

Reviews for your job

Customers hired Continental Cleaning & Restoration for 8 kinds of job.

Continental Cleaning & Restoration for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Water damage-related cleanup & repair”

Jacob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were very fast and efficient and extremely easy to work with and dealing with insurance as well.

Great priceWater removalWater damage-related cleanup & repairWater damage-related mold removal
Lola5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

A fire hydrant burst in my neighborhood and it put about 3 inches of water all through my downstairs. Kevin and his crew were right there, doing what needed to be done and helping me feel comfortable about what was happening and what was going to happen. They were on top of everything, they worked quickly and did…

Water removalWater damage-related cleanup & repair
Christopher5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I called Kevin at Continental Cleaning & Restoration about conducting moisture readings at one of my rental properties that suffered a washing machine flood. Not only did he answer the phone right away but he was able to come by and inspect the property about 1 hour later to evaluate the extent of the damage. His…

Great priceWater damage-related cleanup & repair
Christine14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Professional, friendly and thorough. Syd and Amelia went above and beyond with flood clean-up. Highly recommend!

Water damage-related cleanup & repair
JohnLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company to work with. Very fast and efficient. Top notch equipment. Follow up on any issues was quick and made right.

Mold mitigationWater damage-related cleanup & repairMold inspection
Justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In a stressful time for our family Sid and Kevin with Continental made this experience much easier to overcome.

Customer photo from Justin's reviewCustomer photo from Justin's review
Flood cleanupFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you Kevin and Sid! Highly recommend these guys. We had our washing machine water feed line leak in our wall and cause flooding in walls and floors throughout a few rooms. They were very responsive and came out the next morning and tore everything out and started the drying process. They also checked in…

Mold mitigationWater damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Punctuality+ Professionalism
Lia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Continental was exceptionally responsive and helpful when I called on a Saturday about a leaking pipe at one of our properties. That same day Continental inspected the situation, prescribed helpful next steps and completed their portion of the repair work within 2 business days at a reasonable price. I trust their assessments and work quality in our homes.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Professionalism
Adriana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a little flooding at our basement. They came promptly, very polite , very helpful. Such a good people to work with. They were very patient with us and they explain everything very well. We were very happy with their service.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Jaymee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys made things easy. They are super friendly and timely. I would recommend them definitely. I would absolutely use their services again (hoping I don’t need to though)

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Professionalism
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

ContinentalCleaning & Restoration were terrific! Quick response, and felt confident they knew their stuff. A special shout out to Sid, kept me up to date with texts, and patiently answered the zillion questions I asked. Recommend them with a 5+.

Water damage-related cleanup & repairMold inspection
Alison6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our basement flooded at 2:30am caused by our water softener fitting...they were at our home with equipment within 1.5hrs (as we live about 45 mins away)and had 200+ gallons removed in a short amount of time. Dryer equipment and preventative measures for mold were left in place until dry. They checked in regularly…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Professionalism
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This gentleman is 100% on top of his game. Excellent service. Excellent. Excellent. Speedy, the highest level of professionalism. Top grade equipment and just a spot on company. Highly recommend. Will be sharing him with everyone we know who may need a water damage evaluation or repair! Thank you so much for helping us in such a pinch.

Water damage-related cleanup & repairService not listed+ Responsiveness+ Punctuality+ Quality
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Would recommend 💯. Very professional, helpful and responsive.

Carpet cleaningFlood restorationWater damage-related cleanup & repair+ Professionalism
Cathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service and very hospitable. Kevin and his crew showed up within an hour of my call and removed the soaked flooring and baseboards there was not one remnant of debris when they left.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Christie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Contacted them this morning. A representative was out within an hour to assess the damage and come up with a restoration plan. Highly recommend them. Outstanding service.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Kay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The BEST water damage restoration in Kennewick, WA, hands down!!!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 63%Overpriced 0%Not sure 0%

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