Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts
Customers consistently praise the thoroughness of on-site inspections, punctuality, and the detailed explanations provided by technicians regarding pest identification and treatment. Many highlight long-term satisfaction with the company's effectiveness in eliminating insects and rodents. However, lower-rated reviews identify recurring issues with office staff responsiveness, perceived rudeness during billing inquiries, and unexpected cancellation fees, contrasting with the generally positive field service experiences.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
550 Google reviews we collected
Phrases our text analysis found in 262 written reviews
Price verdicts customers left with their Google review
Middle half of what 71 customers paid ($79–$119) · gold mark = category median.
How often each topic comes up in the written reviews
We read 262 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very professional, friendly and went above and beyond both indoors and outdoors.”
“Technician did a thorough job, checked and treated all around the home and even upstairs on our deck.”
“The service technician arrived on time and did a thorough inspection, according to the tenant.”
“He explained thing to us, even the different type of spiders.”
“He is kind, thoughtful and thorough…definitely worthy of 5 stars!”
“I have found Cooks pest control to be very responsive and reasonable!”
“…nd couldn’t afford if they come out and they want to charge me a $200 fee to cancel my contract with them that they didn’t say anything about when I w…”
“There is no other company I would trust more with my home & health.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Cook's Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Technician did a thorough job, checked and treated all around the home and even upstairs on our deck.
We have an insect problem. It will take Cooks to fix this problem. They do not disappoint.
Ashton took care of my immediate concern. Great service from Cook’s Pest Control of Memphis. I like the monthly service. I like that the tech calls me the day before, to let me know he will be here the next day. I like the products used around my home. I like the ease of paying my monthly bill, and checking my…
I appreciate Alex. He is very professional and thorough. I am extremely satisfied with the service
William always arrives early with a smile! He’s very knowledgeable about the different kinds of ants and other pests. After spraying, my husband and I have not seen one ant. William seems very excited and confident about his work! CONGRATS WILLIAM 🎖️🎖️
Cook’s Pest Control Stan’s by their service agreement. Device Technicians are very professional and knowledgeable.
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 136 | $56–$111 |
| Termite inspection | 122 | $108–$323 |
| Spider extermination | 99 | $61–$144 |
| Ant extermination | 90 | $66–$196 |
| Cockroach extermination | 80 | $58–$246 |
| Rodent extermination | 74 | $79–$323 |
| Hornet & wasp extermination | 73 | $58–$282 |
| Termite extermination | 54 | $214–$426 |
4.9 ★★★★★ 550 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent, professional service always!
Great job no more pest!
Hi Kathy, thank you so much for the 5-star review and for sharing that the pests are gone! That is exactly the result we love to hear, and your kind words mean a lot to the team.
Great service!
Hi Erik, thank you so much for the 5-star review! We really appreciate you taking the time to share your experience with us.
Technician did a thorough job, checked and treated all around the home and even upstairs on our deck.
Hi Scott, thank you for the 5-star rating and for sharing that your technician was so thorough, checking and treating all around your home and even up on the deck. Your review means a lot to the team!
Charles and Landon seemed to work steadily to complete their work.
Hi Marsha, thank you so much for the 5-star review and for calling out Charles and Landon by name! It's great to hear they worked steadily to get everything done for you, and your kind words mean a lot to the team.
We have used Cook's for years and have been completely satisfied with the service.
Hi Patricia, a 5-star rating from a long-time customer really does mean the world to us! We appreciate you taking the time to share your kind words, and we look forward to continuing to serve you for many more years to come.
The service technician arrived on time and did a thorough inspection, according to the tenant.
Hi Peggy, thank you so much for the 5-star review! It's great to hear that the technician arrived on time and carried out a thorough inspection, and we really appreciate you taking the time to share this.
We have an insect problem. It will take Cooks to fix this problem. They do not disappoint.
Hi Christi, it means so much to hear that we could come through for you when you needed help with your insect problem, and that 5-star rating truly reflects what we hope every visit feels like. Your review means a lot to the team, and we genuinely appreciate you taking the time to share your experience.
5 !!!! Pest control companies came to my house before uou couldn’t find issue. Kyle came found it. Charles came found the problem and provided advice to remedy
Hi KCos, thank you so much for the 5-star review and for sharing your experience with Kyle and Charles! It's great to hear they were able to track down the issue and give you the guidance you needed. Your review means a lot to the team.
Ashton was great! He explained thing to us, even the different type of spiders. Great guy with awesome customer service. Highly recommend
Hi Khristopher, it's wonderful to hear that Ashton delivered such a thorough and knowledgeable experience, right down to explaining the different types of spiders! Thank you for the 5-star rating and for taking the time to share your feedback, it truly means a lot to the team.
Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts
