Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%88+6.2Craft & service penalty88−1.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORECook's Pest Control
Rossville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 100 ant exterminators · 4.9★ from 550 Google reviews
Report card
Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cook's Pest Control is better than 89% of ant exterminators.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cook's Pest Control is better than 89% of ant exterminators.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cook's Pest Control is better than 88% of ant exterminators.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cook's Pest Control is better than 100% of ant exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cook's Pest Control is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cook's Pest Control is better than 88% of ant exterminators.A
88
Reviews for your job
Customers hired Cook's Pest Control for 8 kinds of job.
Cook's Pest Control for bug & insect extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.46
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$111
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#56 / 85
All 46 Google reviews tagged “Bug & insect extermination”
RbrtLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Friendly and diligent/ thorough
Bug & insect exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
LindaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Representative always gives me 24 hour notice of date he will be here..always spends time to do it right and is professional, helpful and polite! Had them for over 20 years. Great Company!
Paid $20–40Great priceAnt exterminationBug & insect exterminationCockroach extermination
cLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Pays attention to small details and performs a thorough service.
Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Myra17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My technician, Landon, did a great job.
Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Tiffaney10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
We have monthly service with Cooks. They have friendly, Knowledgeable technicians who can help with all your needs.
Bug & insect exterminationHome inspectionHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I highly recommend Cook’s pest control. Their technicians arrive when scheduled are professional, and their service is very thorough.
Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
CharrisseLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Whatever they put down seem to be working. Plus they come out in between time if you should need them.
Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Verlinda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Dependable service; techs go the extra mile to keep my property pest-free
Bug & insect exterminationHome inspectionHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Jane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Our technician is professional and courteous. He always addresses any concerns I have. I highly recommend Cook’s Pest Control.
Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Charles10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My Guy, Daren Smith, is awesome! Hella attentive and responsive. He's really been clutch.
Ant exterminationBug & insect exterminationCockroach extermination
BobbyLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Killed the bugs
Ant exterminationBug & insect exterminationCockroach extermination
BernardLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
My wife and I have been in our new home for nearly four months. Since moving in, we called COOK’S immediately to handle our pest control needs. Each time that I have experienced a pest issue, a technician has been dispatched to our home the same day! Cook’s does whatever it takes to satisfy their customers. I…
Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
DanielLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Professional and friendly service.
Bug & insect exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
JAH6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Friendly technicians and office staff. There OSDM we have any additional pest or insect issues besides normal monthly service.
Bug & insect exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Professionalism+ Value
Mattie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Everything is going to my liking.
Bed bug exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jimmy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The best pest control service hands-down. Our tech, Jordan, is very pro and really nice. He is always welcome in our home
Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
klatoo14Local Guide · 170 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Love the termite bait stations and overall pest control applications. Usually only have to request respray around June or July due to spiders (per wife request, she's petrified of them). Agents have all been genial with good work ethics.
Bug & insect exterminationTermite inspection+ Professionalism
Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Everyone we have had contact with at cooks have been great. I SEE Jordan our tech the most and notice how he demonstrates professionalism and knowledge. I always enjoy how personable he is and I know he listens if I ever have a concern because he will remeber things we have talked about in past visits. It gives us a…
Bed bug exterminationBug & insect exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Laurel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Our technician, Jordan, is awesome! He is efficient, professional, responsive to our needs and a great representative for Cook’s Pest Control.
Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Top flight organization. I would not use anybody else!!!
Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Eddy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Best company I’ve had the pleasure of using. Their method has proven effective. Thanks Cooks!
Bug & insect extermination+ Quality
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Friendly service. Have used them for over 10 years.
Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection
StephenLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The professionalism of everyone. But the techs and how they care for their customers.
Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Melinda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The technicians are always extremely accommodating, knowledgeable, and just a pleasure to work with! The services are also excellent and very effective. I highly recommend Cook’s Pest Control!
Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
Rating only, no written review.
Bug & insect exterminationGeneral pest inspectionTermite inspection+ Punctuality+ Quality+ Professionalism
Carlos13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Craig4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationHome inspectionSpider extermination+ Professionalism
scott3 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationTermite inspection
Kathleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Cheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationHornet & wasp exterminationRodent extermination+ Punctuality+ Quality+ Professionalism
Dr.Local Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Bug & insect extermination+ Quality
Mario12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationHome inspectionMosquito extermination+ Responsiveness+ Quality+ Professionalism
george5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationCockroach exterminationRodent extermination
nadeneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Loretta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Rating only, no written review.
Ant exterminationBug & insect exterminationCockroach extermination+ Quality+ Professionalism+ Value
Malcolm4 years ago★★★★★
Rating only, no written review.
Ant exterminationBug & insect exterminationCockroach extermination+ Professionalism
Marquis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationHornet & wasp exterminationTermite extermination
BriannaLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Mitchell10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Bug & insect extermination+ Professionalism
Margie4 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationGeneral pest inspection
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Thomas10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Professionalism
DavidLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Dawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
Rating only, no written review.
Ant exterminationBug & insect exterminationFlea & mite extermination
charles13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Bug & insect exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Juanita4 years ago★★★★
Rating only, no written review.
Bug & insect exterminationHornet & wasp extermination+ Punctuality
Price
$103+11% vs typical ant exterminators
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 21%Reasonable 74%Overpriced 0%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 136 | $56–$111 |
| Termite inspection | 122 | $108–$323 |
| Spider extermination | 99 | $61–$144 |
| Ant extermination | 90 | $66–$196 |
| Cockroach extermination | 80 | $58–$246 |
| Rodent extermination | 74 | $79–$323 |
| Hornet & wasp extermination | 73 | $58–$282 |
| Termite extermination | 54 | $214–$426 |
