Experts Reviews · Company report
Cook's Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%88+6.2Craft & service penalty88−1.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Cook's Pest Control

Rossville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 100 ant exterminators · 4.9★ from 550 Google reviews

Report card

Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cook's Pest Control is better than 89% of ant exterminators.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cook's Pest Control is better than 89% of ant exterminators.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cook's Pest Control is better than 88% of ant exterminators.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cook's Pest Control is better than 100% of ant exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cook's Pest Control is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cook's Pest Control is better than 88% of ant exterminators.A
88

Reviews for your job

Customers hired Cook's Pest Control for 8 kinds of job.

Cook's Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.81
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#52 / 77
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 81 Google reviews tagged “Cockroach extermination” · showing 20

KathyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Great job no more pest!

Spider exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Christi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

We have an insect problem. It will take Cooks to fix this problem. They do not disappoint.

Paid $140–160Reasonable priceCockroach extermination
TimLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

A great company. From top to bottom!! They make promises and keep them! And, I never see bugs crawling around in my house!

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My husband and I have had the same pest control for almost 21 years. We’ve had spiders, wasp, bugs and other creepy crawlers even after they sprayed. Now, we have switched to Cook’s. Our technician, Nicholas, is super. He’s full of knowledge and shares it with me. He lets me know everything he’s going to do and why…

Great priceAnt exterminationCockroach exterminationRodent extermination+ Professionalism
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Charles, the technician who always takes care of my home is a great asset to Cooks. He is respectful, though and always willing to spend a few minutes explaining what he is doing.

Reasonable priceGeneral pest inspectionCockroach extermination
Joyce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Cook’s always does a very thorough job. They are proficient and professional.

Paid $100–120Reasonable priceHornet & wasp exterminationGeneral pest inspectionCockroach extermination
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thank you, Ben, for always being attentive to my concerns, taking the time to fully explain the remedies you are applying to address my concerns/fears, and for being wholly professional as you go above-and-beyond to treat my home and help me to understand the most effective things I can do to further protect my home! Thank you!🙂

Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Tech3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

He was amazing. Answered questions, very personable. Very professional, on time, one of the best technicians I have had.

Reasonable priceGeneral pest inspectionCockroach exterminationService not listed
Bethany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

A technician from Cook’s Pest Control came by to treat the outside of our home. He was courteous, professional, and completed the service quickly. Everything went smoothly and we appreciate their help keeping pests under control.

Paid $20–40Reasonable priceCockroach exterminationAnt extermination
Effingham6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Arrived on time. Performed a stellar service. Not a bug seen around here since our first service two years ago. Very dependable and professional.

Reasonable priceAnt exterminationCockroach exterminationMosquito extermination+ Professionalism
Robin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly and thorough!

Paid $140–160Reasonable priceSpider exterminationCockroach exterminationAnt extermination
Kathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Trevor does an EXCELLENT job each and EVERY time he services our home!!! He is kind, thoughtful and thorough…definitely worthy of 5 stars!!!!

Reasonable priceHornet & wasp exterminationRodent exterminationTermite inspection
Jacqueline6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My technician was very thorough. He explained everything he was doing at every interval. He was very patient with me asking a lot of questions. After this service I immediately canceled my previous pest control service with the other company. I was very pleased. 😊

Paid $160–180Reasonable priceHornet & wasp exterminationRodent exterminationTermite inspection
LindaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Representative always gives me 24 hour notice of date he will be here..always spends time to do it right and is professional, helpful and polite! Had them for over 20 years. Great Company!

Paid $20–40Great priceAnt exterminationBug & insect exterminationCockroach extermination
Randy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Our pest control specialist, John, is fantastic at taking care of our home. He’s always friendly, and makes sure to lock up the back yard after he’s done, which as a person with mild movement issues, I appreciate. That’s one less walk to check on things for me to make. Service from Cook’s is great, and their prices are very fair.

Paid $40–60Great priceAnt exterminationMosquito exterminationRodent extermination+ Responsiveness+ Quality+ Professionalism
Margaret8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cook’s Technician was right on time, very thorough and professional with the inspection of my house inside and out.

Rodent exterminationTermite inspectionTermite extermination+ Punctuality+ Professionalism+ Value
Donica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A great experience with pests of all kinds

Cockroach exterminationFlea & mite exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Cook’s pest control. Their technicians arrive when scheduled are professional, and their service is very thorough.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Charles10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My Guy, Daren Smith, is awesome! Hella attentive and responsive. He's really been clutch.

Ant exterminationBug & insect exterminationCockroach extermination
BobbyLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Killed the bugs

Ant exterminationBug & insect exterminationCockroach extermination

Show more cockroach extermination reviews (61 more) →

Price

$103+11% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 74%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection136$56–$111
Termite inspection122$108–$323
Spider extermination99$61–$144
Ant extermination90$66–$196
Cockroach extermination80$58–$246
Rodent extermination74$79–$323
Hornet & wasp extermination73$58–$282
Termite extermination54$214–$426

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