Experts Reviews · Company report
Cook's Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%88+6.2Craft & service penalty88−1.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Cook's Pest Control

Rossville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 100 ant exterminators · 4.9★ from 550 Google reviews

Report card

Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cook's Pest Control is better than 89% of ant exterminators.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cook's Pest Control is better than 89% of ant exterminators.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cook's Pest Control is better than 88% of ant exterminators.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cook's Pest Control is better than 100% of ant exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cook's Pest Control is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cook's Pest Control is better than 88% of ant exterminators.A
88

Reviews for your job

Customers hired Cook's Pest Control for 8 kinds of job.

Cook's Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.138
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$111
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 91
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 138 Google reviews tagged “General pest inspection” · showing 20

Scott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Technician did a thorough job, checked and treated all around the home and even upstairs on our deck.

Paid $100–120Reasonable priceTermite inspectionSpider exterminationGeneral pest inspection
LauraLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

LOVE Cook's. Best pest service company I have ever dealt with. Our technician, Demetrius, was SO great! He was very professional, friendly and went above and beyond both indoors and outdoors. We noticed an immediate difference when we started using Cook's, and Demetrius and their team are wonderful professionals who…

Reasonable priceGeneral pest inspection
TimLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

A great company. From top to bottom!! They make promises and keep them! And, I never see bugs crawling around in my house!

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
SandyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ashton took care of my immediate concern. Great service from Cook’s Pest Control of Memphis. I like the monthly service. I like that the tech calls me the day before, to let me know he will be here the next day. I like the products used around my home. I like the ease of paying my monthly bill, and checking my…

Paid $100–120Reasonable priceGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My husband and I have had the same pest control for almost 21 years. We’ve had spiders, wasp, bugs and other creepy crawlers even after they sprayed. Now, we have switched to Cook’s. Our technician, Nicholas, is super. He’s full of knowledge and shares it with me. He lets me know everything he’s going to do and why…

Great priceAnt exterminationCockroach exterminationRodent extermination+ Professionalism
TerryLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I appreciate Alex. He is very professional and thorough. I am extremely satisfied with the service

Paid $100–120Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
Melanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

William always arrives early with a smile! He’s very knowledgeable about the different kinds of ants and other pests. After spraying, my husband and I have not seen one ant. William seems very excited and confident about his work! CONGRATS WILLIAM 🎖️🎖️

Paid $200+Reasonable priceHornet & wasp exterminationTermite inspectionGeneral pest inspection
Erma10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mr Charles is always friendly he covers everything from inside pests concern to outside from garage to the yards

Reasonable priceGeneral pest inspectionService not listed
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Charles, the technician who always takes care of my home is a great asset to Cooks. He is respectful, though and always willing to spend a few minutes explaining what he is doing.

Reasonable priceGeneral pest inspectionCockroach extermination
RbrtLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Friendly and diligent/ thorough

Bug & insect exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Margaret3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The service we receive is always exceptional. The technician is very knowledgeable, professional and proficient in his work. He is always on time and reliable. Great job!!

Paid $160–180Reasonable priceTermite inspectionGeneral pest inspection
ChadLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always Great professional service from Allen Thank you very much

Paid $100–120Great priceTermite inspectionGeneral pest inspection
Esther13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They do a fantastic job!

Paid $100–120Reasonable priceAnt exterminationGeneral pest inspectionSpider extermination
Kaitlyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★

I was a loyal Cook’s client, I never had an issue with my service and all the techs were great. However, the women that work in the office are rude and it seems like are always having a bad day. I had an issue with billing and called 3 separate times and every person I talked to was rude and seemed irritated that I…

Paid $100–120Reasonable priceGeneral pest inspection
Joyce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Cook’s always does a very thorough job. They are proficient and professional.

Paid $100–120Reasonable priceHornet & wasp exterminationGeneral pest inspectionCockroach extermination
J8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service!

Paid $140–160Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thank you, Ben, for always being attentive to my concerns, taking the time to fully explain the remedies you are applying to address my concerns/fears, and for being wholly professional as you go above-and-beyond to treat my home and help me to understand the most effective things I can do to further protect my home! Thank you!🙂

Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Tech3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

He was amazing. Answered questions, very personable. Very professional, on time, one of the best technicians I have had.

Reasonable priceGeneral pest inspectionCockroach exterminationService not listed
Jenny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our technician is very friendly and helpful.

Paid $80–100Reasonable priceGeneral pest inspection
Darryl9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great customer service. Great job

Great priceTermite inspectionGeneral pest inspection

Show more general pest inspection reviews (118 more) →

Price

$103+11% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 74%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection136$56–$111
Termite inspection122$108–$323
Spider extermination99$61–$144
Ant extermination90$66–$196
Cockroach extermination80$58–$246
Rodent extermination74$79–$323
Hornet & wasp extermination73$58–$282
Termite extermination54$214–$426

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