Analyzing 9,868,9199.9M ReviewsFor 27,78227.8K Experts

Experts Reviews · Company report
Cook's Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%88+6.2Craft & service penalty88−1.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Cook's Pest Control

Rossville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 100 ant exterminators · 4.9★ from 550 Google reviews

📞 Call (901) 743-4200Request a call backWebsite ↗

Report card

Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cook's Pest Control is better than 89% of ant exterminators.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cook's Pest Control is better than 89% of ant exterminators.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cook's Pest Control is better than 88% of ant exterminators.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cook's Pest Control is better than 100% of ant exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cook's Pest Control is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cook's Pest Control is better than 88% of ant exterminators.A
88

Reviews for your job

Customers hired Cook's Pest Control for 8 kinds of job.

Cook's Pest Control for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.101
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$61–$144
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 88
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 101 Google reviews tagged “Spider extermination” · showing 20

KathyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Great job no more pest!

Spider exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Scott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Technician did a thorough job, checked and treated all around the home and even upstairs on our deck.

Paid $100–120Reasonable priceTermite inspectionSpider exterminationGeneral pest inspection
MarshaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Charles and Landon seemed to work steadily to complete their work.

Termite inspectionSpider extermination
KhristopherLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Ashton was great! He explained thing to us, even the different type of spiders. Great guy with awesome customer service. Highly recommend

Great priceRodent exterminationSpider extermination
TimLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

A great company. From top to bottom!! They make promises and keep them! And, I never see bugs crawling around in my house!

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
SandyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ashton took care of my immediate concern. Great service from Cook’s Pest Control of Memphis. I like the monthly service. I like that the tech calls me the day before, to let me know he will be here the next day. I like the products used around my home. I like the ease of paying my monthly bill, and checking my…

Paid $100–120Reasonable priceGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
AmyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My husband and I have had the same pest control for almost 21 years. We’ve had spiders, wasp, bugs and other creepy crawlers even after they sprayed. Now, we have switched to Cook’s. Our technician, Nicholas, is super. He’s full of knowledge and shares it with me. He lets me know everything he’s going to do and why…

Great priceAnt exterminationCockroach exterminationRodent extermination+ Professionalism
TerryLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I appreciate Alex. He is very professional and thorough. I am extremely satisfied with the service

Paid $100–120Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
Esther13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They do a fantastic job!

Paid $100–120Reasonable priceAnt exterminationGeneral pest inspectionSpider extermination
Hope9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always great service !

Paid $80–100Reasonable priceSpider extermination
J8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service!

Paid $140–160Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thank you, Ben, for always being attentive to my concerns, taking the time to fully explain the remedies you are applying to address my concerns/fears, and for being wholly professional as you go above-and-beyond to treat my home and help me to understand the most effective things I can do to further protect my home! Thank you!🙂

Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Rick10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Standard monthly service.

Great priceAnt exterminationRodent exterminationSpider extermination
AlejoLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great service great people great atmosphere great attitude very nice professional technicians

Great priceAnt exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Robin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly and thorough!

Paid $140–160Reasonable priceSpider exterminationCockroach exterminationAnt extermination
HerbLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great job, Glad I switched to Cooks Pest Control!

Rodent exterminationSpider exterminationGeneral pest inspection
Kathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Trevor does an EXCELLENT job each and EVERY time he services our home!!! He is kind, thoughtful and thorough…definitely worthy of 5 stars!!!!

Reasonable priceHornet & wasp exterminationRodent exterminationTermite inspection
Jacqueline6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My technician was very thorough. He explained everything he was doing at every interval. He was very patient with me asking a lot of questions. After this service I immediately canceled my previous pest control service with the other company. I was very pleased. 😊

Paid $160–180Reasonable priceHornet & wasp exterminationRodent exterminationTermite inspection
JosephLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Thanks for going above and beyond for us. I know our yard holds water (mud) on the side and I got a lot of stuff in the way.

Paid $100–120Reasonable priceAnt exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Rick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff has always done a great job. I would prefer his services over anyone else

Spider exterminationAnt extermination

Show more spider extermination reviews (81 more) →

Price

$103+11% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 74%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection136$56–$111
Termite inspection122$108–$323
Spider extermination99$61–$144
Ant extermination90$66–$196
Cockroach extermination80$58–$246
Rodent extermination74$79–$323
Hornet & wasp extermination73$58–$282
Termite extermination54$214–$426

Compare with

Pest and Wildlife Solvers logoPest and Wildlife SolversExperts Score 99Rossville · 4.99★Hicks Pest Control logoHicks Pest ControlExperts Score 99Rossville · 5.00★ClearDefense Pest Control logoClearDefense Pest ControlExperts Score 98Rossville · 4.98★