Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
Cookies N Clean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%36+2.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Cookies N Clean

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 136 pet grooming · 4.9★ from 319 Google reviews

📞 Call (602) 354-8986Request a call backWebsite ↗

Report card

Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cookies N Clean is better than 91% of pet grooming.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cookies N Clean is better than 86% of pet grooming.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cookies N Clean is better than —% of pet grooming.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cookies N Clean is better than 100% of pet grooming.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cookies N Clean is better than 100% of pet grooming.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cookies N Clean is better than 36% of pet grooming.D
36

Reviews for your job

Customers hired Cookies N Clean for 8 kinds of job.

Cookies N Clean for dog full service grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog full service grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 68
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Dog full service grooming” · showing 20

Kimberly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This was our first time for Ziva to come visit. I was super impressed with the service and he results! Thank you

Reasonable priceDog ear cleaningDog full service grooming
Maria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great price, great service and they are very accommodating. They’re so much better than Petsmart!

Great priceDog full service groomingDog nail trimming
Mikala1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

First apt was today with Courtney and she did amazing. The staff was communicative texting updates the whole time, which was more than appreciated given it’s been a little bit since I’ve been able to get my dog back in with a groomer. Courtney left my husky mix smelling like a watermelon summer breeze and they put a…

Customer photo from Mikala's review
Reasonable priceDog full service grooming
Debi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rosie loves Rae, and she always does a fabulous job. Her nails are perfect and she smells good for weeks.

Reasonable priceDog full service grooming
Sharyl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our first time coming here and Serenity is now Lucy’s groomer!!! She did the best job and so kind to my Lucy.

Reasonable priceDog full service grooming
angelaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great experience! I felt my dog was well cared for & the results were amazing! Rae is very friendly & professional and listened to everything we wanted. I highly recommend this groomer.

Reasonable priceDog ear cleaningDog groomingDog full service grooming
YalinLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rebeca has been great!

Customer photo from Yalin's review
Reasonable priceDog groomingDog bathing and blow dryDog full service grooming
Jane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rowdy looks and smells fabulous!!

Reasonable priceDog full service grooming
JoeLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience! I am very selective of where I take my American Eskimo ((Eskie) dog. Cookies N Clean exceeded all my expectations!

Great priceDog ear cleaningDog anal gland expressionDog grooming
SarahLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Courtney did a fantastic job with our labradoodle! She cut his hair perfectly and he seemed to have a great experience. We’ll definitely be going back to see Courtney.

Great priceDog ear cleaningDog anal gland expressionDog bathing and blow dry
Richard7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are absolutely delighted with Cookies N Clean! They show kindness to are pets and assured me my pets would be treated well. My pets were treated well and I highly recommend Cookies N Cream! Prices are not bad either,

Reasonable priceDog bathing and blow dryDog full service grooming
Annie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mavis loves her groomers!!! ❤️ Thank you so very much for helping us get back on track with our wild, curly hair and matting. Mavis was even pleased and gave a happy dance before leaving 😂 long hair before, now shaved down and ready for the summer ☀️ Phenomenal work!!

Customer photo from Annie's reviewCustomer photo from Annie's review
Great priceDog ear cleaningDog anal gland expressionDog grooming
Karol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rebeca did a great job with my long haired GSD. I will be back!!!

Great priceDog ear cleaningDog groomingDog bathing and blow dry
CarolLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The staff, front desk and groomers are efficent and professional. Yet, they treat their4 legged clients,gentle kindness and understanding. Making appts is easy and the service is completed as promised

Great priceDog bathing and blow dryDog full service groomingDog nail trimming
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ray was INCREDIBLE! I brought my mini Schnauzer in with matting and she maintained the schnauzer cut but still trimmed him down so all the matting was gone and he will be cool for summer. Lil Fozzy loved Cookies and Clean. Thanks Ray!

Dog ear cleaningDog groomingDog bathing and blow dry
Alexis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Courtney was awesome and did exactly what I was hoping for! I will absolutely be back!

Reasonable priceDog ear cleaningDog full service groomingDog nail trimming
Sandra10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Groomed my Mandy beautifully 😍. They are very professional and so pleasantly friendly

Not sureDog bathing and blow dryDog full service grooming
SuperBabybear711 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

First time there to groom my Great Pyrenees. They did a great job. Super nice staff. Very clean also. I will be back again and doing my chihuahua there next month.

Dog groomingDog bathing and blow dryDog full service grooming
HeatherLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The people at cookies and clean are so amazing every time I bring my pups in and they come out looking their absolute best I have one dog that is a long hair and he gets so matted even with brushing and they always have him looking sharp and they are kind gentle with the animals and just great human beings I would…

Great priceDog ear cleaningDog anal gland expressionDog grooming
cheryl7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We love Cookies N Clean! Our fur baby Zephyr always comes home looking exactly the way we asked for her to be groomed. Her coat is so soft she feels like a cotton ball and always smelling extra special. We highly recommend Cookies N Clean for all your fur babies needs.

Great priceDog full service grooming

Show more dog full service grooming reviews (17 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 56%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming54—
Dog nail trimming50—
Dog bathing and blow dry39—
Dog full service grooming37—
Dog ear cleaning27—
Dog anal gland expression22—
Dog grooming and styling12—
Cat grooming and styling10—

Compare with

Megz Pet Grooming logoMegz Pet GroomingExperts Score 99Phoenix · 4.99★Paws 48 Dog Wash & Gym logoPaws 48 Dog Wash & GymExperts Score 97Phoenix · 4.97★Sparkle Grooming Co. logoSparkle Grooming Co.Experts Score 89Phoenix · 4.89★