Analyzing 7,499,4647.5M ReviewsFor 21,11021.1K Experts
Customers frequently praise the shop for fair pricing, prompt service, and thorough repairs on tasks like winterization and transmission fixes. Reviewers highlight the owner's knowledge, honesty, and friendly communication as key reasons for their loyalty. However, lower-rated feedback cites unreturned phone calls, perceived rudeness, and a refusal to service older boats as recurring issues.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
55 Google reviews we collected
Phrases our text analysis found in 47 written reviews
How often each topic comes up in the written reviews
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paul was great to work with and did a great job winterizing our boat.”
“He was very knowledgeable and friendly, showed us where the issue was, and he made the repair promptly.”
“Rude guy”
“Cook has been nothing but honest and fair, consistently providing quality work.”
“I would highly recommend this business to any one in the boating community.”
“I brought my boat to Paul during the peak boating season, and he returned it on time, perfectly fixed, so we could get back on the water.”
“You know who is working on your boat, Paul is very knowledgeable and honest!”
“He always called me back and was always in communication.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired COOKS AUTO SPA & BOAT REPAIR LLC. for 6 kinds of job. Pick one to see what they paid and said.
Quality work at very reasonable prices. Did my new purchases initial check. Just had him winterize the boat. Thorough and friendly.
Paul’s a pleasure to work with!! We brought in our boat that had trim issues. He was very knowledgeable and friendly, showed us where the issue was, and he made the repair promptly. We will be returning customers for any future repairs needed 💯
Meant to write this review last fall but getting the boat ready for summer reminded me to do so now. Paul was great to work with and did a great job winterizing our boat. Would recommend him to any boaters in NOCO.
Called and left a voicemail about a week and half ago about scheduling an appointment, called back twice since then. Won't return calls or messages. *****call was from my husband same last namee. Picture shows 32 sec voicemail Thursday April 17th. That was the second one that he had left.
I would highly recommend this business to any one in the boating community. High quality service at a fair price! Wouldn't go anywhere else!
Paul was very helpful with a boat we bought from him, We took it out on the water and then we had an issue with the transmission, so I reached out and he talked me through a bunch of troubleshooting things and got us in the next weekend and was able to fix it for us.
| Job | Reviews | Category typical |
|---|---|---|
| Winterization | 11 | — |
| General repairs & maintenance | 9 | — |
| Oil change | 6 | — |
| Engine repair | 5 | — |
| Tune-ups | 4 | — |
| Water pump service | 2 | — |
4.5 ★★★★★ 55 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Awesome work
Thanks Danny Glad to have good customers.
Quality work at very reasonable prices. Did my new purchases initial check. Just had him winterize the boat. Thorough and friendly.
Thanks Tim Glad we got it all ready for winter and also glad for good customers.
Poor service
Fake Review / Reported never a customer here.
Paul’s a pleasure to work with!! We brought in our boat that had trim issues. He was very knowledgeable and friendly, showed us where the issue was, and he made the repair promptly. We will be returning customers for any future repairs needed 💯
Very good mechanic
Thanks Ted I try hard to give good service and keep my customers on the water. Good customers make business good.
Meant to write this review last fall but getting the boat ready for summer reminded me to do so now. Paul was great to work with and did a great job winterizing our boat. Would recommend him to any boaters in NOCO.
Thank You Stephen hope you have a great summer boating and any needs, wants or problems please feel free to call anytime.
Called and left a voicemail about a week and half ago about scheduling an appointment, called back twice since then. Won't return calls or messages. *****call was from my husband same last namee. Picture shows 32 sec voicemail Thursday April 17th. That was the second one that he had left.
We never recieved any message or call from this person we are closed sundays and mondays but usually reply with in the day or next. Well we are very busy we try to answer all calls asap. But seeing how your a google review queen probably good I didn't do any business with you.
I would highly recommend this business to any one in the boating community. High quality service at a fair price! Wouldn't go anywhere else!
Thanks Scott glad to have you as a customer. Happy Fishing
Paul was very helpful with a boat we bought from him, We took it out on the water and then we had an issue with the transmission, so I reached out and he talked me through a bunch of troubleshooting things and got us in the next weekend and was able to fix it for us.
Thanks for the great review glad I could help and we could get it fixed and back on the water again.
Having two young kids, performance, reliability, and safety on larger lakes like Lake Mack, Lake Glendo, and Lake Guernsey are top priorities for me. Mr. Cook has been nothing but honest and fair, consistently providing quality work. His extensive marine mechanic experience allows him to anticipate and address potential issues. I brought my boat to Paul during the peak boating season, and he returned it on time, perfectly fixed, so we could get back on the water. My Sea Ray MerCruiser now runs and performs better than when I first bought it used four years ago. Thanks for great service.
Thanks glad I could help and all is running good.
Analyzing 7,499,4647.5M ReviewsFor 21,11021.1K Experts
