How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORECool Air Mechanical
Better than 18% of HVAC contractors · #55 of 67
Cool Air Mechanical for a/c system maintenance
Clear ✕All 841 Google reviews tagged “A/C system maintenance” · showing 20
The tech was very professional and knowledgeable about HVAC systems. He has outstanding customer service skills!!!
Andre was great. Professional on time. Just great to work with. Provided me insight on the type of filter i had and the reason behind replacing them every 6 months.
Cool Air and their rep tech Will did an excellent job today. First class figured out what was going on with our air and solved it. Again first class organization.
Today Mr. Alex Ramos arrived at my house to give me a quote on my AC unit. He was outstanding with his attention to details and addressing all of my concerns. Tailoring a unit to exactly what I would need for my house. He took his shoes off when entering our home. Spoke professional and was extremely knowledgeable…
11/19/2018 Thank you Sean Hayes! No doubt, the best customer service, the best attention to detail, simply the best! JJL Dunwoody GA Nov 2018 Spring 2018 Excellent work by Nima Naderpour! On time, professional, answered all questions, cleaned work area, attention to detail!!! I've scheduled my yearly service &…
Courteous and knowledgeable technician arrived when promised and completed work Ina timely manner, In addition he identified short term and long term solutions for the problem observed. Thanks for the professional service provided.
All the people at Cool Air are professional
Keith was knowledgeable & efficient! Answered all my questions patiently & reliably. Quick access to my repair history. Good advice! Very pleasant, too!
Josue was great - as all the technicians have been! I am always impressed with their knowledge and expertise and friendliness!
Our system needed replacing on the house we recently bought and Donovan came to check it out for us. He was extremely kind and helpful, explained everything in a very easy to understand manner, and had the best energy to help us manage through a tough large expense as easily as possible. I would absolutely recommend…
Getting quick support from Andre Haygood and Kennie Picon when needed was quick and effective. Thank you guys so much for the great job you do.
Overall, the service itself has been great, and the technicians have always been professional and courteous. However, the scheduling experience left a lot to be desired. I am on seasonal service contract and I had an original service appointment, but the technician noted that no one was home. I received the message…
Great service and check up! The very best tech in HAC!
Prompt and efficient Clarified the concerns about Warranty
Ruben!!! He was amazing! After already working a long hard day and arriving at a time when most people are winding down from their day, Ruben arrived ready to do his job and then went way beyond the call of duty to care for us. He was so thorough and painstaking in the process. He took pictures and explained every…
Victor was very courteous and thorough with the annual winter checkup.
I had a great experience with Cool Air Mechanical. Steven Coleman provided excellent communication and outstanding customer service from start to finish. He was professional, friendly, and always available to answer our questions. Our new HVAC system is working great, and we are very happy with the installation.…
Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…
Professional Company. Excellent Service
Eric was professional, friendly and thorough. I will definitely request him for our next service call and would highly recommend him.
vs category
Blue = Cool, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
