HVAC CONTRACTORS · ATLANTA, GA
Cool Air Mechanical logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

Cool Air Mechanical

Better than 18% of HVAC contractors · #55 of 67

4.9★11,127 Google reviewsGoogle star rating as shown on Google Maps.
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
40%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Cool Air Mechanical for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.570
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 570 Google reviews tagged “A/C system repair” · showing 20

★★★★★ Janice · Edited 2 weeks ago

Fast response time, professional service!

A/C system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Lauren · a month ago

Our system needed replacing on the house we recently bought and Donovan came to check it out for us. He was extremely kind and helpful, explained everything in a very easy to understand manner, and had the best energy to help us manage through a tough large expense as easily as possible. I would absolutely recommend…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Lois · Edited 2 months ago

Mr Terry Hightower excellent technician explain everything that he was going to do and did an excellent job , excellent personality , need more Mr. Hightower in your company thank you

Not sureA/C system repair
★★★★★ Paula · Edited 2 months ago

Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.

Reasonable priceHeating system maintenanceHeating system installation
★★★★★ Tim · 2 months ago

⭐⭐⭐⭐⭐ Eugene and Cool Air Mechanical absolutely saved the day for my family. Our AC went out in the middle of this weekend’s historic heatwave. With a newborn, my wife, two dogs, and my sister-in-law visiting, going without AC simply wasn’t an option. To make matters worse, this happened on a Sunday evening. I…

Great priceHVAC system repairA/C system repair
★★★★★ valerie · Edited 2 months ago

Mr. Durante Davis, my service person is great! So professional and knowledgeable.

A/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Armando · 2 months ago

Getting quick support from Andre Haygood and Kennie Picon when needed was quick and effective. Thank you guys so much for the great job you do.

Paid $2,000+Not sureA/C system maintenanceA/C system repairThermostat repair
★★★★★ Edilma · Edited 2 months ago

Excellent Service!

HVAC system maintenanceA/C system repairHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Gillian · Edited 2 months ago

I could not be more thankful for Eugene and his kindness and service today. From the start I felt at ease. I had an issue with my drain line and Eugene went above and beyond to make sure it was fixed. On top of that, he answered all of my random HVAC questions. I could not be more pleased. Eugene is the type of…

Paid $200–300Reasonable priceA/C system repair
★★★★★ Beverly · Edited 2 months ago

Mr. Winfrey from Cool Air was very professional! He explained everything, there were a leak in my unit and all the refrigerant leaked out. My Winfrey replaced the fluid and service my entire unit. Hopefully, I want have to pay for the fluid because my unit is under warranty and I 'm current on all my yearly…

A/C system repairHVAC duct & vent repairDuctless heating & A/C services
★★★★★ Bonnie · Edited 2 months ago

Ruben!!! He was amazing! After already working a long hard day and arriving at a time when most people are winding down from their day, Ruben arrived ready to do his job and then went way beyond the call of duty to care for us. He was so thorough and painstaking in the process. He took pictures and explained every…

Great priceA/C system repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Joanie · Edited 3 months ago

Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…

Paid $1–200Great priceHVAC system maintenancePlumbing pipe repair
★★★★★ Dorian · Edited 3 months ago

I updated my heating and cooling system everything worked great I am pleased

HVAC system maintenanceA/C system repair+ Quality+ Value
★★★★★ David · 3 months ago

Cool Air has been a professional and reliable company over the past 9 years that I have been a customer. I had a recent problem with one of my AC units and they were at my home the next afternoon and stayed late to fix the problem. Their response time, professionalism of scheduler & service technicians and attention…

A/C system repair
★★★★★ Gregory · Edited 3 months ago

Cool Air Mechanical technician Ruben Gonzalea was on time, professional, knowledgeable, and courteous. Cool Air Mechanical is an excellent company and great value.

A/C system maintenanceA/C system repair
★★★★★ K · 4 months ago

Fast, easy, friendly scheduling. Knowledgeable technician. Not the cheapest, but reasonable. You get what you pay for! Will be a returning customer!

Paid $200–400HVAC system repairA/C system maintenanceA/C system repair
★ Katelyn · 4 months ago

I called cool air for ac maintenance and was sent a salesman/tech that showed up over 4 hours past the appointment window. He proceeded to tell me that my 6 year old ac unit needed full replacement or at the very least a new air compressor at the tune of $4000 to $12,000. I called another company for a second…

Paid $1–200OverpricedA/C system repair
★★★★★ Susan · Edited 4 months ago

Keith Freeman was polite, pleasant, prompt, efficient, professional, funny. A pleasure to work with.

Paid $1–100Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Salman · 4 months ago

A Lifesaver of a Service Experience! I bought a Lennox AC unit from Cool Air Mechanical through Costco a little over three years ago. Right after the three-year warranty expired, the unit started having problems, so I called Cool Air for service. Their technician, Eric Carson, came out over the weekend and…

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Timothy · Edited 4 months ago

Cedric the technician did an excellent job.

Paid $200–300Reasonable priceHeating system maintenance+ Quality+ Professionalism

Show more a/c system repair reviews (550 more) →

vs category

Blue = Cool, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.91★ (544 reviews)2024-Q2: 4.90★ (691 reviews)2024-Q3: 4.85★ (519 reviews)2024-Q4: 4.86★ (444 reviews)2025-Q1: 4.82★ (473 reviews)2025-Q2: 4.84★ (701 reviews)2025-Q3: 4.77★ (527 reviews)2025-Q4: 4.70★ (63 reviews)2026-Q1: 4.85★ (95 reviews)2026-Q2: 4.75★ (178 reviews)2026-Q3: 4.74★ (265 reviews)2026-Q4: 4.80★ (64 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$466+45% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 23%Reasonable 60%Overpriced 6%Not sure 11%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
7
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
86
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
23
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
5
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
98
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
11

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+2958 / −33
Professionalism
+4111 / −32
Responsiveness
+3104 / −25
Punctuality
+3263 / −14
Value
+2017 / −34

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