How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORECool Air Mechanical
Better than 18% of HVAC contractors · #55 of 67
Cool Air Mechanical for HVAC duct & vent repair
Clear ✕All 111 Google reviews tagged “HVAC duct & vent repair” · showing 60
Cool Air and their rep tech Will did an excellent job today. First class figured out what was going on with our air and solved it. Again first class organization.
Donovan Jenkins did an exceptional job guiding me through my purchase of a new HVAC. From the start, Donavan planned to earn my business and not assume that I was ready to make an uninformed high pressure decision. In his presentation/pitch he showed me why I could trust his expertise, listened to my experience and…
Mr. Winfrey from Cool Air was very professional! He explained everything, there were a leak in my unit and all the refrigerant leaked out. My Winfrey replaced the fluid and service my entire unit. Hopefully, I want have to pay for the fluid because my unit is under warranty and I 'm current on all my yearly…
Jesse Irwin came out to give me a free quote and did a phenomenal job. I valued his honesty and commitment to helping me by going above and beyond finding the issues with my system. If we decide to move forward with an installation he will definitely be the one I call to do the work.
Han did a great job! Very quick and thorough. JC
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
Great company with reliable services.
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
Installers did a good job. Friendly and professional.
Winston cleaned my ducts today and installed some new vents. He did an awesome job. He did a great job explaining to me what needed to be done and how he would perform the work. I appreciated his professionalism. He represents the company well.
Stan and the 2 installers did an amazing job. On time and very professional. I definitely would recommend Cool Air Mechanical to all.
Thank you so much, Mr. Bill Parker! Quick and an awesome job!
Free in-home estimate. Mr. Kelley carefully explained everything about my current unit output. He checked both the outside unit and inside unit. I asked a lot of questions about replacing my 15 year unit. I was given a choice without being pressured. He was a very professional and attentive salesman.
Based on the five-star service I received, I could write a lengthy review… but in the interest of time (mine and any reader) I’ll try to bottom line it! Nearly everything about this experience exceeded my expectations. 1. While shopping in Costco, I requested info about a new HVAC system from David Bamidele, the…
Excellent service on time and in budget
Clogged AC drain
Our technician was polite and careful and did a great job with our new Furnace, AC and thermostat installation! Bikram Malhan was especially helpful. He should be commended for his excellent customer service!
Nima and Otniel were the best team I have ever worked with. Nima listened and designed the perfect system in my older complex home. Otniel lead the installation team and made sure it was perfectly installed and tested. the entire experience was very good and I highly recommend them.
Hello Jason, this is Mr. Redford Your Tech worked in my home today. I want to file a "good" complaint. Sidn̈ey worked on 2 HVACs duct work. He is a professional. Sidney was pleasant to converse about my 2 HVAC systems. Today, he performed prevention maintenance on the duct works. We is thorough and tidy which are…
Incredible technician totally professional!best guy ever
A company with integrity that tries hard to make things right. Supervisor Jason Lobner was out today and totally restored any misgivings I might have had. Highly recommended!
Excellent technician. Very knowledgeable and thorough.
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Jason is the best ! He is very knowledgeable and professional. He does a great job and leaves his customers happy!
Durante did a wonderful job on my unit. I would definitely recommend him!!
Our technician, Fred, services our HVAC system.Very friendly, knowledgeable and professional. Excellent customer service. Recommend.
Excellent customer service, timely, very professional and extremely knowledgeable. Clear explanation of service performed, to my complete satisfaction.
Tre was great. He came out after hours, cleaned out water vapor that was preventing our furnace from working and made it easier to clean in the future. He was professional and very courteous. 10/10!
Thank you, Bryan! Not only were you available for urgent house call on a Sunday when my HVAC system froze up (due to flooring contractor installers leaving windows and door open for prolonged period and humidity pressuring HVAC System) but spotted an issue needing attention. Everything was handled fairly,…
Everything went good so far and we will continue next week to fix everything
We needed to replace a good portion of our AC system and the team at Cool Air Mechanical were amazing! From Austin Pratt in sales and systems design, to John Ramos and his partner (Sorry! I forgot his name! 😅) who installed the new system. They were quick, efficient, knowledgeable, and friendly! We also needed a…
Durante was really good. We have been using Cool Air services for 2 years and really like them. All the technicians are really good and professional.
Work was performed in a professional manner. Technician was polite. Highly recommend.
Very Professional , a subject matter expert, and on time
Tamir is knowledgeable, thorough and personable. He will be our go to person from here on out!
Everyone I spoke with at the customer service is great. The tech who came out to do the service was amazing. He explained to me what is what and showed me the filer that needs changing every 3 months. Very polite, professional and knowledgeable. Thank you!
Very neat and professional . Quick, Quiet And effecient
Our service man, Sidney was extremely professional, efficient and clean while servicing our HVAC vents and ducts today. He explained what he was doing, why he was doing it and what we can do in the future to maintain a clean system. I will definitely be requesting him for our future services.
Have had trouble with the office staff in the past, but better in the last year or so. but the people who come out to the house are great.
Kennie was excellent- great explanation, very professional!
All of the above. They were courteous, kind and knew their jobs. Well, our problem quickly. Good guys❣️ and they did not seem to mind our barking fur baby trying to safe us from peril
Cool air has consistently been responsive and professional and accommodating over the years. X in Yang came over today and did a great job with repair AND answering my questions.
Ricardo was prompt and thorough and seemed like an all around good dude who knew what he was doing. We thank him for his work!
Great Service!
The installer's David and Ivey were very professional and polite. Only a 4 star because one item will need to be done later by a technician.
Job well done. It's a company I can trust, unlike Casteel who will rip you off.
Pedro arrived on time and was very friendly! He walked us through what he was doing and helped us set up our new thermostat. We now have our new HVAC system installed just in time for the Summer heat.
I would recommend you put him on the next 6 months schedule
Mike's crew did an outstanding job installing our new heating system. Mike was very professional, and explained all of the key points of new system... thank you Mike
Jermain Kelley was extremely knowledgeable, accommodating, and an all around great guy. If his company is like him, I'd do business with them all over again. Nothing but high marks. I had several quotes already, his presence and honesty sealed the deal for us.
Excellent Choice for Your HVAC system ask for David; he likes the abuse. Respects!
Very professional, detailed and trustworthy. Hope he continues to service our office
Thank you Troy. You were early, professional and most importantly SOLVED MY PROBLEM. Couldn't have asked for a better experience.
Excellent professional service. Went above and beyond routine maintenance and found the furnace stack had come loose. He repaired this for us and assured it would not be able to loosen again. Thank you!
Alex was great
I waited awhile to do this review, as sometimes things change. However after almost 2 years after installation of the 3 Ton Elite Series18 AC and 90,000 BTU Variable Stage Furnace, and having extra issues (which I requested) addressed during and after the install, as well as signing up for their Residential…
He seemed extremely knowledgeable and was very personable.
These guys are the best when googling "HVAC Roswell". They don't try to upsell you immediately, or use sales scare tactics to get you to spend an obscene amount of money that you don't need too (CASTEEL). They give you your options, plain and simple, and let you decide how to move forward. Troy, our tech that came…
السيد Denise يمتاز بخبرة جيدة، ويشرح بشكل واضح أسباب المشكلة وطريقة علاجها، أضافةً الى أدب وأخلاق ممتازة.
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Blue = Cool, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
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Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
