How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORECool Air Mechanical
Better than 18% of HVAC contractors · #55 of 67
Cool Air Mechanical for HVAC system maintenance
Clear ✕All 1,397 Google reviews tagged “HVAC system maintenance” · showing 40
Air conditioner not working and service provided the same day. Technician Josue was early and very dedicated to solving the problem. Described all actions and results to fix the system. He’s the best. Definitely an advantage to have a maintenance contract with Cool Air Mechanical!
Great job that service is very clean they make sure home floor not get dirty we love it
Professional and throw! Job well done.
Shawn did an excellent w initial diagnosis and fully explained repair options and provided insights on working manuf warranty etc definitely recommend cool air
Great service and fair and transparent pricing!
Tim and phil are awesome !!! Service is exceptional
Alex was very helpful with my HVAC proposal. He explained everything clearly, answered my questions, and made the process easy. Great experience working with him!
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
We have a maintenance plan with Cool Air. Our most recent technician (William) was the best. He was very personable, listened to our concerns and went the extra mile which ,along with his expertise fixed all of our problems and concerns. It is so nice to be dealing with people like William to keep our HVAC running at its' best.
Eric Carson was fantastic!. Please send him to us again for future visits. So professional and pleasant.
Richard Martinez was professional, on time and thorough. He was polite and answered all my questions about the new surge protectors and most importantly my confusion understanding my new Lenox Smart thermostat. Later on in the life of my systems, the concern and attention Juan, the technician, gave to resolving…
This company has lost my trust recently. I have eight HVAC units with them. They have zero communication, the effort is not there. What a shame.
Was very friendly and got job done
knows what he's talking about and very professional
The tech was very professional and knowledgeable about HVAC systems. He has outstanding customer service skills!!!
Really thorough. Very personable.
Excellent customer care.
Andre was great. Professional on time. Just great to work with. Provided me insight on the type of filter i had and the reason behind replacing them every 6 months.
Technician Vernon clearly communicated the status of my AC systems.
2nd update: The maintenance manager reached out to me and refunded what I paid for unclogging the drain and talked me through how to keep it unclogged between visits. I appreciate the customer service and will give them another chance based on our history. Updated: while we have used Cool Air Mechanical for several…
Kennie Picon came into our home with a great presentation. He was very professional and courteous. I would highly recommend him.
The Technician (Nate) did a great job! Professional, friendly and knowledgeable….explained everything me and gave me quotes on suggestions. He had a great attitude and I would be happy to have him come again!!! Thank you, Nate!
Kennie Picon was extremely patient and helpful in a recent HVAC system purchase. Kennie was knowledgeable, courteous and was timely in his follow-up. I recommend that you consider speaking with Kennie Picon before making your buying decision.
Cool Air and their rep tech Will did an excellent job today. First class figured out what was going on with our air and solved it. Again first class organization.
I just experienced great service from Lamar J. of Cool Air. He came out to my house to service 3 of my HVAC units and kept me well-informed of his progress and anything he noticed as an issue. One of the units needed freon. Before he installed it, he appropriately informed me of the potential cost (freon is…
Kennie Picon provided me with a proposal for HVAC in my home and was very thorough in his presentation. Definitely recommend.
Alex is top notch! He is always on time, efficient and knowledgeable. We know he’s going to give us the best service. We would 100 percent recommend him!
Great service, Andrea is a very knowledgeable and friendly technician. All techs I have had in the past have also been superb. Highly recommended!
Courteous and knowledgeable technician arrived when promised and completed work Ina timely manner, In addition he identified short term and long term solutions for the problem observed. Thanks for the professional service provided.
⭐ ONE STAR — 3+ YEARS, A REPLACEMENT HVAC SYSTEM, AN ATLANTA SUMMER WITHOUT AC, AND STILL NO SOLUTION If you're considering Cool Air Mechanical, I strongly encourage you to read about our experience first. We have spent more than THREE YEARS trying to get reliable AC on the main level of our home. I have 16 Cool…
Anthony provided excellent service on today's appointment. Very nice and knowledgeable about the service being provided and even arrived early and gave notification of his early arrival...excellent service!
Winston and David did a good job.
Keith was knowledgeable & efficient! Answered all my questions patiently & reliably. Quick access to my repair history. Good advice! Very pleasant, too!
Mr. Naderpour is very knowledgeable. He made the entire experience digestible, with minimal confusion.
Always friendly, educated, communicative staff. Visits are quick and thorough. Got an appointment the same day of the call.
Very professional service. Replaced a 10-year-old smart thermostat when the display did not work.
This company has always provided excellent customer service from install to maintenance. We needed a service call because we had an issue with the HVAC system. Eugene was our technician, and he was both courteous and professional. He explained the problem in an easy to understand way, and we were very satisfied with…
Kyle was super knowledgeable, pleasant and professional. He arrived on time and explained the process from start to finish. I definitely plan to use this service in the future.
Terry Hightower services my hvac system thru cool air. He is knowledgeable and thorough throughout the service call. And Justin Haughn, the service mgr, has been very helpful in scheduling my appointments with Terry in a timely manner.
Devin was prompt, courteous, knowledgeable and shared information with me during the AC repair
vs category
Blue = Cool, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
