How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORECool Air Mechanical
Better than 18% of HVAC contractors · #55 of 67
Cool Air Mechanical for HVAC system repair
Clear ✕All 680 Google reviews tagged “HVAC system repair” · showing 40
Received good estimate on possible of using there system.
Kenni Picon from Cool air was professional We purchased a new AC unit from him after he clearly and professionally explained all the benefits of the unit he was promoting. He also offered us the same Costco deal we had received when we purchased 2 furnaces last year. All in all, our experiences we have had with all…
Knowledgeable and so pleasant representative For Mr Kenni Picon
Shawn did an excellent w initial diagnosis and fully explained repair options and provided insights on working manuf warranty etc definitely recommend cool air
Alex was very helpful with my HVAC proposal. He explained everything clearly, answered my questions, and made the process easy. Great experience working with him!
Fast efficient and professional
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
This company has lost my trust recently. I have eight HVAC units with them. They have zero communication, the effort is not there. What a shame.
2nd update: The maintenance manager reached out to me and refunded what I paid for unclogging the drain and talked me through how to keep it unclogged between visits. I appreciate the customer service and will give them another chance based on our history. Updated: while we have used Cool Air Mechanical for several…
Quick appointment scheduled the same day
WOW!! Since Cool air Mechanical installed one of my HVAC systems for me back in March of 2022, I called them on 9/8/2026 to have a Technician diagnose one of my other HVAC systems that was not working properly. It was a same-day appointment and he arrived at the end of the working day. He seemed to be in a hurry…
AC stopped cooling Friday night, contacted Cool Air Saturday afternoon, the technician was on site by Sunday afternoon. Eugene the technician was great, responsive and very knowledgeable. Great professionalism as he quickly diagnosed the problem and made the repair. He even cleaned the fins on the outdoor unit while…
Rodney Washington was professional, very knowledgeable and attentive. He handled the job like a pro and provided excellent customer service. He not only repaired our unit but explained things along the way...keeping us informed. Thanks Rodney and Cool Air, we are comfortable again!
Cool Air and their rep tech Will did an excellent job today. First class figured out what was going on with our air and solved it. Again first class organization.
Terrell came out today b/c the A/C would not turn on all weekend. He quickly remedied the problem which was under warranty. He explains everything demonstrating what went wrong and why.
I have had the most incredible experience working with Andre and Alex. They came in as total professionals who were also highly personable and stepped me through what I needed as a priority and what could be handled down the road. They went above and beyond to explain issues and help me find financially viable…
Alex was incredibly helpful for us getting a new HVAC for our home. He was prompt, professional, easy to get a hold of and fair when it came to pricing. I'd recommend Cool Air.
Alex is top notch! He is always on time, efficient and knowledgeable. We know he’s going to give us the best service. We would 100 percent recommend him!
As far as I can tell, the 2 install guys (can't remember their names), did a great job. Everything from the start (inside the store), to finish has been so simple, and easy to understand.
Great service, Andrea is a very knowledgeable and friendly technician. All techs I have had in the past have also been superb. Highly recommended!
Knowledgeable and professional. Kennie was very pleasant to talk to and handle my concerns.
⭐ ONE STAR — 3+ YEARS, A REPLACEMENT HVAC SYSTEM, AN ATLANTA SUMMER WITHOUT AC, AND STILL NO SOLUTION If you're considering Cool Air Mechanical, I strongly encourage you to read about our experience first. We have spent more than THREE YEARS trying to get reliable AC on the main level of our home. I have 16 Cool…
James Dennis our service person was efficient and friendly quickly assessed the issue we had and informed us of the reason and the solution to our issue! Great guy, friendly and knowledgeable! Would have given him ten stars!!! Way to go James!!! An asset for sure!
Kennie Picon was excellent!
Kyle was the absolute best. Very knowledgeable, efficient. Knew exactly what he was doing. And very nice snd respectful.
Cedeic has been to my home several times and always is very nice and professional
Richardo and Chad were great. They immediately identified the issue and took care of it. They explained how to prevent future issues, while offering a cost effective maintenance plan. We are extremely satisfied and pleased with the quick service we received and will share our positive experience with our entire family and friends.
Our system needed replacing on the house we recently bought and Donovan came to check it out for us. He was extremely kind and helpful, explained everything in a very easy to understand manner, and had the best energy to help us manage through a tough large expense as easily as possible. I would absolutely recommend…
Everything went well. Would definitely recommend the crew sent out. Everything is Costco backed
Technician Jeremy Jones was friendly, helpful and took care of the AC unit issue quickly. Very appreciative for him sharing expertise and cool air sending him to service our residence. Would recommend him for trouble shooting AC questions and how to stretch the life span of a unit to its maximum 10-15years.
The technician came up with a solution to correct why the condensate pump wasn't discharging properly.
Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.
⭐⭐⭐⭐⭐ Eugene and Cool Air Mechanical absolutely saved the day for my family. Our AC went out in the middle of this weekend’s historic heatwave. With a newborn, my wife, two dogs, and my sister-in-law visiting, going without AC simply wasn’t an option. To make matters worse, this happened on a Sunday evening. I…
Robert was a pleasure to work with today and always! Very professional and always gets to the bottom of the problem.
Stopped cooling
We reached out to Cool Air when it was apparent that our system was not working. We were given a quote to replace a coil that we felt was astronomically high. Alex came out to share options with us. After providing details of what we have done with Cool Air previously it became obvious that we had a bit of an…
JARIO MAKES CAM A GREAT COMPANY!!!!!!!
Great service and check up! The very best tech in HAC!
Zack was my technician today. Zack inspected our HVAC unit and identified the problem was something not related to the thermostat as believed when I requested service. Zack made the necessary repairs. Zack was thorough. He explained everything he identified as the issue including pictures he took at the site of the…
John Okrah was very polite and understanding of the situation. He performed diagnosis and completed the repair in a professional manner. John is a valuable asset for his company.
vs category
Blue = Cool, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
