How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORECool Air Mechanical
Better than 18% of HVAC contractors · #55 of 67
Cool Air Mechanical for HVAC system repair
Clear ✕All 680 Google reviews tagged “HVAC system repair” · showing 80
Received good estimate on possible of using there system.
Kenni Picon from Cool air was professional We purchased a new AC unit from him after he clearly and professionally explained all the benefits of the unit he was promoting. He also offered us the same Costco deal we had received when we purchased 2 furnaces last year. All in all, our experiences we have had with all…
Knowledgeable and so pleasant representative For Mr Kenni Picon
Shawn did an excellent w initial diagnosis and fully explained repair options and provided insights on working manuf warranty etc definitely recommend cool air
Alex was very helpful with my HVAC proposal. He explained everything clearly, answered my questions, and made the process easy. Great experience working with him!
Fast efficient and professional
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
This company has lost my trust recently. I have eight HVAC units with them. They have zero communication, the effort is not there. What a shame.
2nd update: The maintenance manager reached out to me and refunded what I paid for unclogging the drain and talked me through how to keep it unclogged between visits. I appreciate the customer service and will give them another chance based on our history. Updated: while we have used Cool Air Mechanical for several…
Quick appointment scheduled the same day
WOW!! Since Cool air Mechanical installed one of my HVAC systems for me back in March of 2022, I called them on 9/8/2026 to have a Technician diagnose one of my other HVAC systems that was not working properly. It was a same-day appointment and he arrived at the end of the working day. He seemed to be in a hurry…
AC stopped cooling Friday night, contacted Cool Air Saturday afternoon, the technician was on site by Sunday afternoon. Eugene the technician was great, responsive and very knowledgeable. Great professionalism as he quickly diagnosed the problem and made the repair. He even cleaned the fins on the outdoor unit while…
Rodney Washington was professional, very knowledgeable and attentive. He handled the job like a pro and provided excellent customer service. He not only repaired our unit but explained things along the way...keeping us informed. Thanks Rodney and Cool Air, we are comfortable again!
Cool Air and their rep tech Will did an excellent job today. First class figured out what was going on with our air and solved it. Again first class organization.
Terrell came out today b/c the A/C would not turn on all weekend. He quickly remedied the problem which was under warranty. He explains everything demonstrating what went wrong and why.
I have had the most incredible experience working with Andre and Alex. They came in as total professionals who were also highly personable and stepped me through what I needed as a priority and what could be handled down the road. They went above and beyond to explain issues and help me find financially viable…
Alex was incredibly helpful for us getting a new HVAC for our home. He was prompt, professional, easy to get a hold of and fair when it came to pricing. I'd recommend Cool Air.
Alex is top notch! He is always on time, efficient and knowledgeable. We know he’s going to give us the best service. We would 100 percent recommend him!
As far as I can tell, the 2 install guys (can't remember their names), did a great job. Everything from the start (inside the store), to finish has been so simple, and easy to understand.
Great service, Andrea is a very knowledgeable and friendly technician. All techs I have had in the past have also been superb. Highly recommended!
Knowledgeable and professional. Kennie was very pleasant to talk to and handle my concerns.
⭐ ONE STAR — 3+ YEARS, A REPLACEMENT HVAC SYSTEM, AN ATLANTA SUMMER WITHOUT AC, AND STILL NO SOLUTION If you're considering Cool Air Mechanical, I strongly encourage you to read about our experience first. We have spent more than THREE YEARS trying to get reliable AC on the main level of our home. I have 16 Cool…
James Dennis our service person was efficient and friendly quickly assessed the issue we had and informed us of the reason and the solution to our issue! Great guy, friendly and knowledgeable! Would have given him ten stars!!! Way to go James!!! An asset for sure!
Kennie Picon was excellent!
Kyle was the absolute best. Very knowledgeable, efficient. Knew exactly what he was doing. And very nice snd respectful.
Cedeic has been to my home several times and always is very nice and professional
Richardo and Chad were great. They immediately identified the issue and took care of it. They explained how to prevent future issues, while offering a cost effective maintenance plan. We are extremely satisfied and pleased with the quick service we received and will share our positive experience with our entire family and friends.
Our system needed replacing on the house we recently bought and Donovan came to check it out for us. He was extremely kind and helpful, explained everything in a very easy to understand manner, and had the best energy to help us manage through a tough large expense as easily as possible. I would absolutely recommend…
Everything went well. Would definitely recommend the crew sent out. Everything is Costco backed
Technician Jeremy Jones was friendly, helpful and took care of the AC unit issue quickly. Very appreciative for him sharing expertise and cool air sending him to service our residence. Would recommend him for trouble shooting AC questions and how to stretch the life span of a unit to its maximum 10-15years.
The technician came up with a solution to correct why the condensate pump wasn't discharging properly.
Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.
⭐⭐⭐⭐⭐ Eugene and Cool Air Mechanical absolutely saved the day for my family. Our AC went out in the middle of this weekend’s historic heatwave. With a newborn, my wife, two dogs, and my sister-in-law visiting, going without AC simply wasn’t an option. To make matters worse, this happened on a Sunday evening. I…
Robert was a pleasure to work with today and always! Very professional and always gets to the bottom of the problem.
Stopped cooling
We reached out to Cool Air when it was apparent that our system was not working. We were given a quote to replace a coil that we felt was astronomically high. Alex came out to share options with us. After providing details of what we have done with Cool Air previously it became obvious that we had a bit of an…
JARIO MAKES CAM A GREAT COMPANY!!!!!!!
Great service and check up! The very best tech in HAC!
Zack was my technician today. Zack inspected our HVAC unit and identified the problem was something not related to the thermostat as believed when I requested service. Zack made the necessary repairs. Zack was thorough. He explained everything he identified as the issue including pictures he took at the site of the…
John Okrah was very polite and understanding of the situation. He performed diagnosis and completed the repair in a professional manner. John is a valuable asset for his company.
Had the upstairs AC UNIT replaced with a new Lennox unit. Consultation with Steven was great along with the professionalism of the AC Techs who did the installation. Great experience.
Michael was respectful efficient and performed over and above What was expected. Ruth Chin-Hicks
Jesse was great! Good communication upfront and was clear on pricing and needs.
Austin was polite, knowledgeable and good fun to talk with.
Jesse Irwin came out to give me a free quote and did a phenomenal job. I valued his honesty and commitment to helping me by going above and beyond finding the issues with my system. If we decide to move forward with an installation he will definitely be the one I call to do the work.
Great, quick service with no up sale shenanigans!
Have used Cool Air since they installed our first replacement system about 15 years ago thru Costco. We kept the service contract and replaced our second unit thru them in that time. They have been awesome including stepping up to replace a broken refrigerant line free (about $1400) and owning up that the issue…
Jairo, is very professional. His respect for our home, attention to detail and knowledge is top notch. Jairo is to be highly commended for outstanding professionalism.
Robert is the best.
I've been using this company for HVAC for years but now also to do electrical and plumbing work. I find them to be reliable, costs are explained upfront, no hard sales, dependable and trustworthy.
Much Thanks to Gus and the staff at Cool Air Mechanical for working with me around my work schedule.
Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…
First, my appointment was between 12 and four. The technician arrived at 6:20 PM once I explained the problem to him. The thermostat tell him that the system wasn’t working. You proceeded to destroy my thermostat. Charge me for another one tinker with my system and it’s still not working, so I’m not pleased with service at all.
Keith was amazing! He arrived early for our appointment, gave us a clear understanding of our HVAC system needs and provided us with our options. Overall, a very professional service call! Keith is the man!!!!!!
We have an older AC system upstairs. It was difficult for them to diagnose. It is working great now. Both technicians were very friendly, on time and we got air. Thank God. Good response time. We have used them for years. Very happy.
Very Knowledgeable and honest.
While we were happy to have someone available to come to the house before the holiday weekend and get our AC working again, the job the technician performed seemed very unprofessional. First, the scheduled time slot was 8A - 12P and he showed up after 4:00PM and then he had to call someone to get input on what to…
Jean all by himself did an excellent job on replacement of blower/ furnace unit.
David and Irving Flagor are both terrific!! Cool-Air is timely and very professional Very Highly recommend
The Tech guy tried all other options prior to the most expensive solution. It took him about 5 hours to repair it but I appreciated his dedication to the issue and seeing it through to the end.
We have been very happy with all the service we’ve gotten from the technicians and service call reps with Cool Air.
Steven Coleman came out to give my system a checkup. He was done quickly and courteously and he didn't even mind crawling in my dirty dusty crawlspace to access the system.
Very professional! Talked me through the steps that were taken.
Fast, easy, friendly scheduling. Knowledgeable technician. Not the cheapest, but reasonable. You get what you pay for! Will be a returning customer!
Very happy with this company and it’s technicians
Reported my HVAC was down. I got an immediate response. Wow, not like other companies.
Our Comfort Advisor was Jease. He had a wonderful personality, was very friendly and knowledgeable. He explained everything well and answered all our questions.
Very sincere
Terrell came out to my house today and absolutely a great help. Very educational and understanding of what my house needed. Great Customer Service
Great service, customer communication
Great sales experience with Daniel D and replacement of units was smooth.🔥✅️
This company has obviously been acquired, and their customer service and support are nonexistent now. Steer very clear!
A Lifesaver of a Service Experience! I bought a Lennox AC unit from Cool Air Mechanical through Costco a little over three years ago. Right after the three-year warranty expired, the unit started having problems, so I called Cool Air for service. Their technician, Eric Carson, came out over the weekend and…
Cedric the technician did an excellent job.
The installation of the new system was great. Both young men explained everything they were doing and the results are wonderful.
Éric our service guy was fantastic quickly researched and located the problem we were very satisfied
Extremely thorough, knowledgeable and professional
Shemar Shaw serviced my air conditioner that wasn’t cooling properly. He persevered and found the problem. He repaired my unit in a timely manner. I will ask for him should I need additional service. Very professional and knowledgeable.
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
Great company with reliable services.
vs category
Blue = Cool, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%7+1.1Craft & service 20%86+17.2Value 10%23+2.3Momentum 8%5+0.4Track record 7%98+6.9Accountability 5%11+0.6Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
