Is Cool Air Mechanical any good?
Our verdict: mixed — #55 of 67 HVAC contractors, better than 18%. Customers single out its track record and craft & service; momentum is where it trails.
Track record — better than 98% of peers
Craft & service — better than 86% of peers
Accountability — 11th percentile
Reliability — 7th percentile
Momentum — 5th percentile
Price $$$$: 45% above typical
Cool Air Mechanical for a/c system maintenance
Clear ✕841 customers reviewed a a/c system maintenance job here and rated it 4.87★. Most paid $1,000+ (category typical: $54–$441). For this job it ranks #32 of 59 HVAC contractors we track.
All 841 Google reviews tagged “A/C system maintenance” · showing 80
The tech was very professional and knowledgeable about HVAC systems. He has outstanding customer service skills!!!
Andre was great. Professional on time. Just great to work with. Provided me insight on the type of filter i had and the reason behind replacing them every 6 months.
Cool Air and their rep tech Will did an excellent job today. First class figured out what was going on with our air and solved it. Again first class organization.
Today Mr. Alex Ramos arrived at my house to give me a quote on my AC unit. He was outstanding with his attention to details and addressing all of my concerns. Tailoring a unit to exactly what I would need for my house. He took his shoes off when entering our home. Spoke professional and was extremely knowledgeable…
11/19/2018 Thank you Sean Hayes! No doubt, the best customer service, the best attention to detail, simply the best! JJL Dunwoody GA Nov 2018 Spring 2018 Excellent work by Nima Naderpour! On time, professional, answered all questions, cleaned work area, attention to detail!!! I've scheduled my yearly service &…
Courteous and knowledgeable technician arrived when promised and completed work Ina timely manner, In addition he identified short term and long term solutions for the problem observed. Thanks for the professional service provided.
All the people at Cool Air are professional
Keith was knowledgeable & efficient! Answered all my questions patiently & reliably. Quick access to my repair history. Good advice! Very pleasant, too!
Josue was great - as all the technicians have been! I am always impressed with their knowledge and expertise and friendliness!
Our system needed replacing on the house we recently bought and Donovan came to check it out for us. He was extremely kind and helpful, explained everything in a very easy to understand manner, and had the best energy to help us manage through a tough large expense as easily as possible. I would absolutely recommend…
Getting quick support from Andre Haygood and Kennie Picon when needed was quick and effective. Thank you guys so much for the great job you do.
Overall, the service itself has been great, and the technicians have always been professional and courteous. However, the scheduling experience left a lot to be desired. I am on seasonal service contract and I had an original service appointment, but the technician noted that no one was home. I received the message…
Great service and check up! The very best tech in HAC!
Prompt and efficient Clarified the concerns about Warranty
Ruben!!! He was amazing! After already working a long hard day and arriving at a time when most people are winding down from their day, Ruben arrived ready to do his job and then went way beyond the call of duty to care for us. He was so thorough and painstaking in the process. He took pictures and explained every…
Victor was very courteous and thorough with the annual winter checkup.
I had a great experience with Cool Air Mechanical. Steven Coleman provided excellent communication and outstanding customer service from start to finish. He was professional, friendly, and always available to answer our questions. Our new HVAC system is working great, and we are very happy with the installation. Thank you, Steven! Highly recommend!
Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…
Professional Company. Excellent Service
Eric was professional, friendly and thorough. I will definitely request him for our next service call and would highly recommend him.
Steven Coleman came out to give my system a checkup. He was done quickly and courteously and he didn't even mind crawling in my dirty dusty crawlspace to access the system.
Cool Air Mechanical technician Ruben Gonzalea was on time, professional, knowledgeable, and courteous. Cool Air Mechanical is an excellent company and great value.
Great visit with DJ! Could not have done better with service received from Cool Air Mechanical from scheduling service to actual service appt.
Fast, easy, friendly scheduling. Knowledgeable technician. Not the cheapest, but reasonable. You get what you pay for! Will be a returning customer!
Very happy with this company and it’s technicians
A Lifesaver of a Service Experience! I bought a Lennox AC unit from Cool Air Mechanical through Costco a little over three years ago. Right after the three-year warranty expired, the unit started having problems, so I called Cool Air for service. Their technician, Eric Carson, came out over the weekend and…
Very professional, knowledgeable. Asked if I had any questions & provided helpful answers. Thanks, Edgar!
The installation of the new system was great. Both young men explained everything they were doing and the results are wonderful.
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
Troy performed an excellent service check up on my systems! Very detailed.
Showed up on time and did a great job. Very detailed and thorough.
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
The service man was very professional and went through the system thoroughly. Very good.
technician gave us feed back on condition of heating ac unit. Repair was quick . technician was friendly courteous and professional.
Winston cleaned my ducts today and installed some new vents. He did an awesome job. He did a great job explaining to me what needed to be done and how he would perform the work. I appreciated his professionalism. He represents the company well.
THE TECHNICIAN WAS A VERY POLITE YOUNG MAN WHO CAME IN AND WENT RIGHT TO WORK SERVICING MY A/C SYSTEMS. HE WAS VERY PROFESSIONAL.
Brandon was very professional and friendly. I will request him when I schedule our next maintenance visit.
Thank you so much, Mr. Bill Parker! Quick and an awesome job!
Very good at keeping my system on point
Knowledgeable, excellent, honest, professional service. Would call on Cool Air again at any time we need help. Thanks so much.
Great job. A/C was serviced and we’re all set for winter.
Great service
Unfortunately Cool Air Mechanical (CAM) has failed me on many occasions leading to the current rating. Recently they sent a technician to service a mini split who had as much knowledge of the unit as I do. The technician made a diagnosis (I agreed based on the visible jumble of numbers on the panel) but he also…
We really like our maintenance guy Damian. He is very honest and thorough. We know with his service our expensive appliances will last.
Brian was a outstanding professional maintenance representative. Wish could have used him about 5 Years ago when my old system was install. Will always use him for future reference with the subdivision Home association.
This was an emergency call on 4th of July Within a couple of hours, William arrived. Kudos, he made the repairs and our HVAC system is working. Thanks, Joe Nodvin
Rodney was detailed and professional. I appreciated his suggestions for adding UV lights to my units.
Great service and very professional. I can always count on them and I am happy that I am extending the life of my equipment by taking care of the preventive maintenance. I highly recommend! They also did a great job with the installation of two new units a few years ago.
Excellent customer service! Steven was at our house for the first time and he was friendly, pleasant and thorough with describing what he did for our system check up ✅☺️
Excellent work and very helpful, professional technician.
Kevin updated me on his arrival. He quickly diagnosed the problem & explained what needed to be done. When finished, he thoroughly went over everything. I am extremely pleased & reassure that my system is operating as it should. Kevin is professional & very knowledgeable.
Another great experience with Cool Air Mechanical. AC unit isn't in the best of shape but Vinson was truthful, honest and went far and beyond to solve our needs. Will highly recommend to family and friends for heating and AC needs.
I've been waiting for AC for almost THREE WEEKS during the HOTTEST days of summer. I have been polite, friendly and SO PATIENT throughout the wait. HOWEVER, I am learning the hard way that communication goes GREAT when things are good, but the second something goes wrong... They stop calling, helping or trying to…
Prompt, courteous, and clean.
Effectively demonstrates strong product knowledge and communication skills.
Very happy with my service call with Lachlan. He arrived on time, was friendly, professional and knowledgeable.
Always great service.
He was here for 15 minutes and charged $158.00. He was great and helpful, but the price is steep.
Carmen went above and beyond to get the service completed
He came on time as promised diagnosed and fixed the problem
Great communication on expected arrival time for service appointment. On the early side of time range so that was great. Very professional, friendly and excellent with explaining findings. Thorough job. Promptly serviced the AC and changed filters.
Good work thanks
Cedric Knight, Cool Air Technician, did an excellent job.
Eric was amazing. He explain me everything that he was doing and stay for almost three hours. I highly recommend this company or Eric.
Had Brad as my service tech to perform a complimentary leak test on A/C Units. He was extremely thorough, and courteous and took the time to explain everything he was doing. Highly recommend him and look forward to having him as my tech for my future visits.
Excellent service on time and in budget
Excellent service overall
The AC technician was,Chris Contreras.......he was on time, explained what he was going to do and performed the maintenance on our AC.
Read the whole review The customer service needs work. I was told that a part needed to be ordered and that it would be 3-5 business days. It's been 7 and no word. I've tried to call multiple times to get an update and every time they try to transfer me to the parts department and nobody answers. Update: My last…
Provided great service. Mike is a great technician.
Cool air maintenance went very well. Happy to use this company
Austin came out, completed a thorough assessment, and took time to explain options for consideration to repair or replace based age of equipment and several other factors. Excellent customer service.
Oscar Aguilar was amazing. He literally walked us through our entire system and told us a few things we need to look for and get updated. Provided several quotes and informed us that we can set up a maintenance agreement with the company. He was very helpful assisting with our "HVAC tune up".
The technician (Eric Carson) that came out yesterday was so great. He was kind, explained everything so I could understand, and was very professional.
Very professional, Clean work. Mr. Yang is great.
The tech was courteous and professional. He quickly determined The problem and how to fix it. Unfortunately, the AC needs to be replaced.
I been a costumer with Cool Air Mechanical for years! My Technician Terry H. Is the best! He Knows my HVAC units in & out. I highly recommend C.A.M.
Jerry was great to work with when he came for the scheduled check up on our four-month-old system. Very polite and made interesting conversation as well.
Very professional young man. Respected mask use age and careful not to track anything on his shoes. Courteous and responsive to my questions. I highly recommend him.
Thank you Vance for addressing all of my concerns & questions in such a friendly, professional manner:)
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Cool Air Mechanical
Is Cool Air Mechanical good?
Yes by most measures: 4.9★ from 11,127 Google reviews and an Experts Score of 32/100 (grade D), #55 of 67 HVAC contractors we track. 4.2% of reviews in the last two years were 1–2★ (category average 2%).
How much does Cool Air Mechanical charge?
Customers reported a typical bill of $466 (middle half $148–$1.9k), 45% above the HVAC contractors median of $322.
What do customers hire Cool Air Mechanical for?
Mostly HVAC system maintenance (1366), a/c system maintenance (836), install AC (665), HVAC system repair (655).
Does the owner respond to complaints?
The owner replied to 40% of 1–3★ reviews (category: 63%).
