Is Cool Air Mechanical any good?
Our verdict: mixed — #55 of 67 HVAC contractors, better than 18%. Customers single out its track record and craft & service; momentum is where it trails.
Track record — better than 98% of peers
Craft & service — better than 86% of peers
Accountability — 11th percentile
Reliability — 7th percentile
Momentum — 5th percentile
Price $$$$: 45% above typical
Cool Air Mechanical for HVAC duct & vent installation
Clear ✕204 customers reviewed a HVAC duct & vent installation job here and rated it 4.92★. Most paid $1,000+ (category typical: $526–$2.5k). For this job it ranks #2 of 47 HVAC contractors we track.
All 204 Google reviews tagged “HVAC duct & vent installation” · showing 80
I received very disappointing service from Cool Air to install a single vent into my newborn's nursery. First, they installed the duct through the middle of a finished basement which I will have to reroute to enclose in drywall. Second, they partially cut through a support beam while installing the register. Third,…
I had a great experience with Cool Air Mechanical. We are having our whole AC System Replaced. Kennie Picon was a great help in explaining the work to be done and the full lifecycle of the project. He was also very useful in understanding our options to the finest detail.
Got an estimate for replacing AC unit Jesse was very helpful in explaining all the options?
Technician DJ was very cordial, knowledgeable and displayed work ethics that are hard to find these days. Kudos for this business to hire this individual and provide the training for the expertise that we have experienced since using their services.
The entire team from José, Joe, Winston, and ?(forgot his name but blonde, taller, and southern). They were incredible and very informative. We had a quote, they worked with us on pricing, then installed in our weird janky closet/basement and made everything work perfectly. They were clean and fast and so easy to work with. 10/10
Signed up for their buy 3 year, get 3 year maintenance to the AC and heating units. Greg- Technician who came out and serviced both units his was able to provide detailed explanation on procedures, was very thorough in the cleaning process, and arrived on time. One word of warning- The prepaid maintenance plan…
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
We are so happy with the installation of our new HVAC system. Our home was newly built in 2013 and we were surprised to find out that the system they put in was working harder then it should’ve (3,700 sq ft). We should have had two systems but at the time it met the requirements for a 5 ton unit. After several…
Free in-home estimate. Mr. Kelley carefully explained everything about my current unit output. He checked both the outside unit and inside unit. I asked a lot of questions about replacing my 15 year unit. I was given a choice without being pressured. He was a very professional and attentive salesman.
We replaces a 2-ton unit and a ductless unit. They sent a 4 person team to do the job. They were respectful of our floors and home putting down drop cloths to ensure no damage was done. They kept me informed during the entire job. The job was completed in a timely and professional manner!
They were very professional and patient with all the questions we had. They cleaned up and had protective booties when working in the house. Very smooth process from quote to the completion of work.
Winston, Brian, Otniel and crew were phenomenal! They installed a unit with two zones for us and were in and out in about 4 hours. The work looks spectacular, and everything is working great! Highly recommend their services!
These guys are incredible. Tim went over everything with me beforehand, and took the time to answer all my questions. The system that they put in was so much more advanced than what I had. The installation team got here at about 9 AM and finished by 5 PM. This was a full start from nothing installation. Nice group…
Extremely professional showed up on time completed the job and removed the old furnace, ac, concrete pad, and any other trash that was made during the job. System has been working better than ever since they upgraded me.
No pressure to purchase, just detailed information on achieving total comfort for our home. Thanks Tim for your professional and expertise.
Steven was well mannered and polite he took time to explain the process . I haven’t finished the purchase but I am definitely interested and looking to move forward.
Excellent service on time and in budget
THIS REVIEW IS FOR 2023: Another HVAC company only gave us a verbal estimate and that was after charging us $99 and their estimate was more than three times the estimate of Cool Air Mechanical and Plumbing. Nima with Cool Air was extremely knowledgeable, wasn't fast talking and didn't try to up sell us like the…
Excellent work and customer service
Cooler offered in intuitive solutions. Prompt service and value
Awesome job, great service Alex
Knowledgeable and meticulous.
Nima and Otniel were the best team I have ever worked with. Nima listened and designed the perfect system in my older complex home. Otniel lead the installation team and made sure it was perfectly installed and tested. the entire experience was very good and I highly recommend them.
Always helpful and fair prices
I purchased new HVCA unit installed by Cool Air in 2017, however the reason I renewed my maintenance contract is because of technician Nima Naderpour. Nima is professional, trustworthy and honest. He knows his work and takes great care of his customers. I recommend Cool Air trusting that other technicians are like Nima!
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
Loved the experience they provided from the first estimate given all the way through the installation. Very professional and personal and timely. Our Cool Air salesman was very thorough in his explanation of the different systems and encouraging of us picking what was right for us. He was also careful to assess the…
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
i have had excellent HVAC installation and maintenance from CoolAir for several years.
Jermaine was awesome! He was able to give me clarity on what I needed and provided me with a lot of information, as well as patience. He took the time to explain each and every question had and made sure I was comfortable with my decision. They start my installation tomorrow. Will post an update regarding that…
MR.Bikram Malhan very professional and explained the installation process in a way I understood it. Thank you Mr. Malhan
Marcus and Heizen were knowledgeable, took time to explain what was needed and why, professional and friendly, and answered all my questions.
Very satisfactory experience. Vance is very knowledgeable, thorough and very accommodating. Additionally he is very patient to explain about the thermostat settings of my HVAC system. He is prompt to respond to inquiries. I highly recommend him.
They worked really hard and were very friendly! They went out their way to be helpful!!
Always professional, not pushy, on-time
Outstanding installation on my AC system!!! Honest work at a fair price!!
DJ, the technician, is punctual, efficient and professional
Very professional. Excellent knowledge and very good explanation of solutions regarding replacement of HVAC.
This is a very sophisticated system, and the company has been extremely timely with sending a technician to make the necessary adjustments. The field supervisor, Jason, and his co-worker Chris, will not quit until they, and then I, understand what is going on and how I can get the best the system has to offer. I…
I am a real estate agent and one of the homes my client purchased had some ducts that were missing or not attached properly. The ducts were in a crawl space that had very little room to work. One phone call had Troy come out and he got everything back in working order. Cost was fair and service was fast. Thanks…
A very professional technician.
Brett was professional. On time. Polite. He changed out my thermostat and did a great job.
Quick service. Committed to quality and customer satisfaction.
I’ve been using Cool Air for 9 yrs. Very reliable company, great service.
Stan is an awesome salesman and an asset for Cool Air and Costco. He was very polite, he listened to my concerns and addressed each of them. He explained the entire process thoroughly. I’m so happy that I contact Costco for this service and that they partner with a company that utilizes people with above standard customer service!
Very neat and professional . Quick, Quiet And effecient
Have had trouble with the office staff in the past, but better in the last year or so. but the people who come out to the house are great.
Capable, hardworking, courteous, polite, knowledgeable, Quick yet precise. We felt the comfort of a job well done.
Kennie was excellent- great explanation, very professional!
They called when they were on their way and arrived a little early. They were very professional and polite. They were patient and answered all my questions. They worked diligently and completed the installation ahead of schedule.
Mr Solis and his partner came to my house yesterday to install the A/C and Heating system. They came in on time and they gave me the time that the job would be completed. They finished the job on time. They very professional and explained as well the job they were about to do.. I think cool air is a very great…
Very professional.
Great Service!
Cool Air is awesome. I learned about them through Costco and now will only use them for my HVAC needs. Todays service was top notch. Continue to recommend.
Jermaine was very knowledgeable. My husband and I were very pleased with his professionalism. Looking forward to having a new system in our home.
These guys were AWESOME! They just dug in and solved tricky problems with the kitchen sink, then tackled a clogged dryer vent, cleared it and adjusted it to correct a previous marginal installation! Thanks much!!
Clint came out the same day as the request for help. He was professional and presented his findings in a clear and concise manner. He was patient with my questions. The quote was realistic and fair.
Very good presentation and explains.
I am very pleased with the service I was given by Alex. I did not feel preasured at all and he I am even more pleased with the fact that it will get installed in just a couple days
Jean Paul did a great job. Clean, quiet and efficient.
Pedro arrived on time and was very friendly! He walked us through what he was doing and helped us set up our new thermostat. We now have our new HVAC system installed just in time for the Summer heat.
The guys did an excellent job. They were professional and very knowledgeable.
Alex was fantastic
On time. Very professional. Provided a thorough installation.
This company provided excellent service.
Mike, Austin, Winston, Keith & Lamar awesome.
Abinel and his team member were on time., very efficient & professional. Started on time and finished on time. They did a very clean job. They also answered all my questions. Above all, they both had great attitudes. Job well done. I will use cool air products and services again. My kudos to Daniel, the sales…
Great job! I have used them for annual service of our unit for several years.
Jose and his colleague was very knowledgeable both explained what they installed and shared photos. Both provided professional service. If I had another HVAC to install I would want those guys to do my installation.
Both of the Technicians were profession, performed the install in a timely manner, and explained everything in detail to me. More importantly, they cleaned and swept the area and took the box debris with them! Yes, I would use this company again.
Tech Winston and David were on time and get the things done in four hours! They explain the product and assisted us in using the app for the thermostat. We are thankful for Nima N. as well. Happy campers!
Although I have not use the service as of yet, I’m still trying to figure out my best course of action I have to say Tim the technician that was here did a fantastic job and helping me understand how the entire system works, showing me any shortcomings in my current system, and anything I need to consider when doing…
Kennie was timely, kind, professional and thorough with the entire process. We are so excited to soon have updated heating and air system installed. Service was scheduled very quick, faster than expected this day and time. Thank you!
Excellent Choice for Your HVAC system ask for David; he likes the abuse. Respects!
Highly recommended ! can’t thank enough for Winston’s great work. Winston and his team helped replace my 25 years old heating and cooling system. The attic area is narrow and low with very limited visibility. The whole team worked in that small area for one and half days to redo the ducts , replace the furnace,…
Rep. was very patient and helpful. Scheduling was super easy.
They were such a pleasure to work with, from start to finish. Attention to detail and work ethic were top notch. They made a stressful situation (suddenly needing to replace HVAC unit) such a breeze. I 100% recommend Cool Air!
Great team and trustworthy. They are professionals who knows what they do. I like that they walk you through every step to ensure you understand the value of your equipments. Dominique was outstanding and very knowledgeable. A good sales lady too on their new promotion with new installation. No reservations, they are great.
Stan was very professional and knowledgeable, communicated well, was right on time. 5 stars!!!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Cool Air Mechanical
Is Cool Air Mechanical good?
Yes by most measures: 4.9★ from 11,127 Google reviews and an Experts Score of 32/100 (grade D), #55 of 67 HVAC contractors we track. 4.2% of reviews in the last two years were 1–2★ (category average 2%).
How much does Cool Air Mechanical charge?
Customers reported a typical bill of $466 (middle half $148–$1.9k), 45% above the HVAC contractors median of $322.
What do customers hire Cool Air Mechanical for?
Mostly HVAC system maintenance (1366), a/c system maintenance (836), install AC (665), HVAC system repair (655).
Does the owner respond to complaints?
The owner replied to 40% of 1–3★ reviews (category: 63%).
