Is Cool Air Mechanical any good?
Our verdict: mixed — #55 of 67 HVAC contractors, better than 18%. Customers single out its track record and craft & service; momentum is where it trails.
Track record — better than 98% of peers
Craft & service — better than 86% of peers
Accountability — 11th percentile
Reliability — 7th percentile
Momentum — 5th percentile
Price $$$$: 45% above typical
Cool Air Mechanical for HVAC system maintenance
Clear ✕1397 customers reviewed a HVAC system maintenance job here and rated it 4.88★. Most paid $1–100 (category typical: $37–$292). For this job it ranks #32 of 60 HVAC contractors we track.
All 1,397 Google reviews tagged “HVAC system maintenance” · showing 80
Air conditioner not working and service provided the same day. Technician Josue was early and very dedicated to solving the problem. Described all actions and results to fix the system. He’s the best. Definitely an advantage to have a maintenance contract with Cool Air Mechanical!
Great job that service is very clean they make sure home floor not get dirty we love it
Professional and throw! Job well done.
Shawn did an excellent w initial diagnosis and fully explained repair options and provided insights on working manuf warranty etc definitely recommend cool air
Great service and fair and transparent pricing!
Tim and phil are awesome !!! Service is exceptional
Alex was very helpful with my HVAC proposal. He explained everything clearly, answered my questions, and made the process easy. Great experience working with him!
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
We have a maintenance plan with Cool Air. Our most recent technician (William) was the best. He was very personable, listened to our concerns and went the extra mile which ,along with his expertise fixed all of our problems and concerns. It is so nice to be dealing with people like William to keep our HVAC running at its' best.
Eric Carson was fantastic!. Please send him to us again for future visits. So professional and pleasant.
Richard Martinez was professional, on time and thorough. He was polite and answered all my questions about the new surge protectors and most importantly my confusion understanding my new Lenox Smart thermostat. Later on in the life of my systems, the concern and attention Juan, the technician, gave to resolving…
This company has lost my trust recently. I have eight HVAC units with them. They have zero communication, the effort is not there. What a shame.
Was very friendly and got job done
knows what he's talking about and very professional
The tech was very professional and knowledgeable about HVAC systems. He has outstanding customer service skills!!!
Really thorough. Very personable.
Excellent customer care.
Andre was great. Professional on time. Just great to work with. Provided me insight on the type of filter i had and the reason behind replacing them every 6 months.
Technician Vernon clearly communicated the status of my AC systems.
2nd update: The maintenance manager reached out to me and refunded what I paid for unclogging the drain and talked me through how to keep it unclogged between visits. I appreciate the customer service and will give them another chance based on our history. Updated: while we have used Cool Air Mechanical for several…
Kennie Picon came into our home with a great presentation. He was very professional and courteous. I would highly recommend him.
The Technician (Nate) did a great job! Professional, friendly and knowledgeable….explained everything me and gave me quotes on suggestions. He had a great attitude and I would be happy to have him come again!!! Thank you, Nate!
Kennie Picon was extremely patient and helpful in a recent HVAC system purchase. Kennie was knowledgeable, courteous and was timely in his follow-up. I recommend that you consider speaking with Kennie Picon before making your buying decision.
Cool Air and their rep tech Will did an excellent job today. First class figured out what was going on with our air and solved it. Again first class organization.
I just experienced great service from Lamar J. of Cool Air. He came out to my house to service 3 of my HVAC units and kept me well-informed of his progress and anything he noticed as an issue. One of the units needed freon. Before he installed it, he appropriately informed me of the potential cost (freon is…
Kennie Picon provided me with a proposal for HVAC in my home and was very thorough in his presentation. Definitely recommend.
Alex is top notch! He is always on time, efficient and knowledgeable. We know he’s going to give us the best service. We would 100 percent recommend him!
Great service, Andrea is a very knowledgeable and friendly technician. All techs I have had in the past have also been superb. Highly recommended!
Courteous and knowledgeable technician arrived when promised and completed work Ina timely manner, In addition he identified short term and long term solutions for the problem observed. Thanks for the professional service provided.
⭐ ONE STAR — 3+ YEARS, A REPLACEMENT HVAC SYSTEM, AN ATLANTA SUMMER WITHOUT AC, AND STILL NO SOLUTION If you're considering Cool Air Mechanical, I strongly encourage you to read about our experience first. We have spent more than THREE YEARS trying to get reliable AC on the main level of our home. I have 16 Cool…
Anthony provided excellent service on today's appointment. Very nice and knowledgeable about the service being provided and even arrived early and gave notification of his early arrival...excellent service!
Winston and David did a good job.
Keith was knowledgeable & efficient! Answered all my questions patiently & reliably. Quick access to my repair history. Good advice! Very pleasant, too!
Mr. Naderpour is very knowledgeable. He made the entire experience digestible, with minimal confusion.
Always friendly, educated, communicative staff. Visits are quick and thorough. Got an appointment the same day of the call.
Very professional service. Replaced a 10-year-old smart thermostat when the display did not work.
This company has always provided excellent customer service from install to maintenance. We needed a service call because we had an issue with the HVAC system. Eugene was our technician, and he was both courteous and professional. He explained the problem in an easy to understand way, and we were very satisfied with…
Kyle was super knowledgeable, pleasant and professional. He arrived on time and explained the process from start to finish. I definitely plan to use this service in the future.
Terry Hightower services my hvac system thru cool air. He is knowledgeable and thorough throughout the service call. And Justin Haughn, the service mgr, has been very helpful in scheduling my appointments with Terry in a timely manner.
Devin was prompt, courteous, knowledgeable and shared information with me during the AC repair
Our system needed replacing on the house we recently bought and Donovan came to check it out for us. He was extremely kind and helpful, explained everything in a very easy to understand manner, and had the best energy to help us manage through a tough large expense as easily as possible. I would absolutely recommend…
Very thorough efficient friendly
JP was friendly, professional, polite and efficient. I appreciated his excellent service and kind demeanor.
Mr Terry Hightower excellent technician explain everything that he was going to do and did an excellent job , excellent personality , need more Mr. Hightower in your company thank you
Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.
Six months preventative maintenance check of HVAC.
Dwight provided great service and was very professional!
Mr. Alexander was very friendly and answered all of my questions. He was very thorough with his inspection and shared the results with us. I would like to have him do our maintenance inspections in the future.
July 2026 - Oscar Aguilar did a phenomenal job improving the functionality of my HVAC system. He was able to address an issue I’ve had for years with high humidity by approaching the problem from multiple angles. Oscar is friendly, professional, enthusiastic about his work, and patient with my many questions. I’m…
Very good company to do business with. Excellent service from sales to scheduling to service.
Wonderful company. I have tried HVAC companies a few in my decades of home ownership and found Cool Air to be reasonable and dependable.
Great experience. The technician was on time and worked quickly. He explained the work he performed and the overall status of the units.
Excellent Service!
He is knowledgeable, detailed and helpful, made it easy for us to choose the right appliance
Overall, the service itself has been great, and the technicians have always been professional and courteous. However, the scheduling experience left a lot to be desired. I am on seasonal service contract and I had an original service appointment, but the technician noted that no one was home. I received the message…
Technician was very professional, knowledgeable and confident. The level of service I received was well beyond my past experience with service organizations. Thanks
JARIO MAKES CAM A GREAT COMPANY!!!!!!!
Great service and check up! The very best tech in HAC!
Services and personality of the repair person
I had a sewage line break that caused my basement to flood and needed immediate help. I first contacted First American Home Warranty, but despite paying a service fee that has increased from $35 to $95 over the years, they declined the claim and showed no urgency while my basement was flooding. Very disappointing…
Prompt and efficient Clarified the concerns about Warranty
Eric does excellent, thorough work.
Just had my new Cool Air Lennox Air Conditioners and Furnaces installed and could not be happier! The installation team arrived on time and were dressed professionally and ready to get to work. The team consisted of Michael, Mike, Winston and Austin (a father and two sons were on the team!). They worked like…
Jesse Irwin came out to give me a free quote and did a phenomenal job. I valued his honesty and commitment to helping me by going above and beyond finding the issues with my system. If we decide to move forward with an installation he will definitely be the one I call to do the work.
Carmen our technician was very thorough and gave us excellent advice.
I had the pleasure of meeting JP Pierce of Cool Air Mechanical & Plumbing. He was very professional and knowledgeable. We are looking forward to working with the company in the future, as well. Thank you.
Have used Cool Air since they installed our first replacement system about 15 years ago thru Costco. We kept the service contract and replaced our second unit thru them in that time. They have been awesome including stepping up to replace a broken refrigerant line free (about $1400) and owning up that the issue…
Technician DJ was very cordial, knowledgeable and displayed work ethics that are hard to find these days. Kudos for this business to hire this individual and provide the training for the expertise that we have experienced since using their services.
Perfectly executed service appointment by John Okrah. He was on-time, courteous, focused, and service oriented. I truly trust this company for my HVAC and Heatpumo needs.
The tune-up service performed on my A/C was the best; the technician was very thorough and did an excellent job. For future maintenance, I would like the same technician to service my A/C. Thanks.
Very professional and friendly , on time and explained everything found problem and fixed it and restored our A/C on a very hot day Thanks so much for having a great service man
I've been using this company for HVAC for years but now also to do electrical and plumbing work. I find them to be reliable, costs are explained upfront, no hard sales, dependable and trustworthy.
Much Thanks to Gus and the staff at Cool Air Mechanical for working with me around my work schedule.
Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…
I want to give a big shout-out to Mr. JP Pierce, a skilled, customer-centric, and honest technician. His work at home was of a high standard; he provided me with very clear explanations of my home system and great service. Ulises Colina.
Damon did a fantastic job on the maintenance. I was very happy with the service. I do want Diamond to return to the future maintenance calls and repairs on my system.
I updated my heating and cooling system everything worked great I am pleased
We got our AC unit with Cool Air less than a year ago. Since having them come out to install a BRAND NEW UNIT, we have had to call numerous time for issues. In addition, we had to have them come out to work on it multiple times because it did not pass city ordinance. Now, less than a year later, our AC is broken.…
Kyle Miller recently provided regular hvac maintenance service as well as completing a warranty replacement of thermostats for our Lennox system. Kyle is a true professional and exceeded all my expectations (as usual for both Kyle and this fine company). I heartily endorse Cool Air Mechanical and look forward to future service by Kyle Miller.
Troy was very friendly and educated me about the workings of the thermostat and the how to program it. He went above and beyond the call of duty. Thanks for your help!! Second time having Troy as a technician and he continues to do a great job. I appreciate his support and time spent explaining what he is doing and…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Cool Air Mechanical
Is Cool Air Mechanical good?
Yes by most measures: 4.9★ from 11,127 Google reviews and an Experts Score of 32/100 (grade D), #55 of 67 HVAC contractors we track. 4.2% of reviews in the last two years were 1–2★ (category average 2%).
How much does Cool Air Mechanical charge?
Customers reported a typical bill of $466 (middle half $148–$1.9k), 45% above the HVAC contractors median of $322.
What do customers hire Cool Air Mechanical for?
Mostly HVAC system maintenance (1366), a/c system maintenance (836), install AC (665), HVAC system repair (655).
Does the owner respond to complaints?
The owner replied to 40% of 1–3★ reviews (category: 63%).
