Is Cool Air Mechanical any good?
Our verdict: mixed — #55 of 67 HVAC contractors, better than 18%. Customers single out its track record and craft & service; momentum is where it trails.
Track record — better than 98% of peers
Craft & service — better than 86% of peers
Accountability — 11th percentile
Reliability — 7th percentile
Momentum — 5th percentile
Price $$$$: 45% above typical
Cool Air Mechanical for heating system maintenance
Clear ✕460 customers reviewed a heating system maintenance job here and rated it 4.92★. Most paid $100–200 (category typical: $54–$292). For this job it ranks #5 of 47 HVAC contractors we track.
All 460 Google reviews tagged “Heating system maintenance” · showing 20
Very respectful and pleasant to work with.
Excellent customer care.
11/19/2018 Thank you Sean Hayes! No doubt, the best customer service, the best attention to detail, simply the best! JJL Dunwoody GA Nov 2018 Spring 2018 Excellent work by Nima Naderpour! On time, professional, answered all questions, cleaned work area, attention to detail!!! I've scheduled my yearly service &…
All the people at Cool Air are professional
Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.
Dwight provided great service and was very professional!
Excellent Service!
Troy was very friendly and educated me about the workings of the thermostat and the how to program it. He went above and beyond the call of duty. Thanks for your help!! Second time having Troy as a technician and he continues to do a great job. I appreciate his support and time spent explaining what he is doing and…
John Okrah did an amazing job. He was very professional, knowledgeable, and courteous throughout the entire visit. He took the time to explain everything clearly, answered all of my questions, and ensured the work was completed properly. I truly appreciate his excellent customer service and would highly recommend him.
Cedric the technician did an excellent job.
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO…
The majority of the technicians that have been to our home are professional and polite. scheduling is easy
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
technician gave us feed back on condition of heating ac unit. Repair was quick . technician was friendly courteous and professional.
Great company and great staff! On time service call. Nice work on our units.
one of the top line ac business in atlanta
Update experience: Aryan, technician, came on time and provided professional service in all aspects. He took time to explain what was needed, and the benefits of having the product installed and replaced annually.
Sidney White did a wonderful job cleaning our ducts and vents- he took his time and cared - no wonder we can breathe more easily. This is a service recommended every 4 years- SO WELL WORTH IT.
The technician that serviced me was named Vernon. He was so thorough and explained every part of the service he completed. I could tell he was very knowledgable and skilled. I’ve been with Cool Air for 6 years, and Vernon was one of the best service technicians I’ve worked with in my time with this company.…
The technician did a good job. Very professional and informative, as well.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Cool Air Mechanical
Is Cool Air Mechanical good?
Yes by most measures: 4.9★ from 11,127 Google reviews and an Experts Score of 32/100 (grade D), #55 of 67 HVAC contractors we track. 4.2% of reviews in the last two years were 1–2★ (category average 2%).
How much does Cool Air Mechanical charge?
Customers reported a typical bill of $466 (middle half $148–$1.9k), 45% above the HVAC contractors median of $322.
What do customers hire Cool Air Mechanical for?
Mostly HVAC system maintenance (1366), a/c system maintenance (836), install AC (665), HVAC system repair (655).
Does the owner respond to complaints?
The owner replied to 40% of 1–3★ reviews (category: 63%).
