Is Cool Air Mechanical any good?
Our verdict: mixed — #55 of 67 HVAC contractors, better than 18%. Customers single out its track record and craft & service; momentum is where it trails.
Track record — better than 98% of peers
Craft & service — better than 86% of peers
Accountability — 11th percentile
Reliability — 7th percentile
Momentum — 5th percentile
Price $$$$: 45% above typical
Cool Air Mechanical for heating system maintenance
Clear ✕460 customers reviewed a heating system maintenance job here and rated it 4.92★. Most paid $100–200 (category typical: $54–$292). For this job it ranks #5 of 47 HVAC contractors we track.
All 460 Google reviews tagged “Heating system maintenance” · showing 60
Very respectful and pleasant to work with.
Excellent customer care.
11/19/2018 Thank you Sean Hayes! No doubt, the best customer service, the best attention to detail, simply the best! JJL Dunwoody GA Nov 2018 Spring 2018 Excellent work by Nima Naderpour! On time, professional, answered all questions, cleaned work area, attention to detail!!! I've scheduled my yearly service &…
All the people at Cool Air are professional
Awesome, well run company. Technician today again (I’ve dealt with a dozen people) was very professional, caring, knowledgeable, and respectful.
Dwight provided great service and was very professional!
Excellent Service!
Troy was very friendly and educated me about the workings of the thermostat and the how to program it. He went above and beyond the call of duty. Thanks for your help!! Second time having Troy as a technician and he continues to do a great job. I appreciate his support and time spent explaining what he is doing and…
John Okrah did an amazing job. He was very professional, knowledgeable, and courteous throughout the entire visit. He took the time to explain everything clearly, answered all of my questions, and ensured the work was completed properly. I truly appreciate his excellent customer service and would highly recommend him.
Cedric the technician did an excellent job.
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
The majority of the technicians that have been to our home are professional and polite. scheduling is easy
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
technician gave us feed back on condition of heating ac unit. Repair was quick . technician was friendly courteous and professional.
Great company and great staff! On time service call. Nice work on our units.
one of the top line ac business in atlanta
Update experience: Aryan, technician, came on time and provided professional service in all aspects. He took time to explain what was needed, and the benefits of having the product installed and replaced annually.
Sidney White did a wonderful job cleaning our ducts and vents- he took his time and cared - no wonder we can breathe more easily. This is a service recommended every 4 years- SO WELL WORTH IT.
The technician that serviced me was named Vernon. He was so thorough and explained every part of the service he completed. I could tell he was very knowledgable and skilled. I’ve been with Cool Air for 6 years, and Vernon was one of the best service technicians I’ve worked with in my time with this company. Overall, great experience with Cool Air.
The technician did a good job. Very professional and informative, as well.
Super Responsive! Especially during a busy time given bad weather! Excellent Service and Support. Brett was timely and efficient and performed high quality work! Friendly as well !!
I received excellent customer service from Mr Bailey. He was knowledgeable, professional and showed respect for me and my property.
Our technician was Jason. He was very knowledgeable and explained everything to me about our system. He worked efficiently and thoroughly. I am very pleased with his service. I would appreciate it if Jason could be designated to service this address. He is thorough and I am pleased with his work and his explanations about his work.
Troy and his assistant, Frank, were very pleasant, thorough, and professional. Troy made sure he answered all my questions completely and gave options and recommendations for further service. I will definitely use this company again. Today Brandon did another AC maintenance. He was professional and on time, which…
Excellent service on time and in budget
The AC technician was,Chris Contreras.......he was on time, explained what he was going to do and performed the maintenance on our AC.
Excellent work
The techs were great , on time and professional
It was nice to see Jessie again. His friendly and caring service is very much appreciated. He attends to detail, reviews with me what he has done, and gives recommendations to enhance service. Thank you Jessie for a job well done.
Updated Review Tuesday, June 10, 2025 We've been with Cool Air Mechanical 14 years. Today we met Technician Oscar Aguilar and appreciate that he continues the company's good name and reputation by providing quality service and service/product education. Due to a prior appointment delay, thoroughness of sevice, and…
Technician was prompt courteous and knowledgeable. Would definitely recommend, and would ask that he return in the fall for my next scheduled maintenance.
Appointments too hard to schedule. Our last interaction was a failure. We called for an appointment for furnace maintenance and were told ‘we’re doing air conditioners now’ . This is a consistent pattern. We have purchased 2 air conditioners from them through our Costco program. Maybe we should have shopped around.
Marvin was thorough, professional and very pleasant.
They keep you posted of arrival time. Let you know who your service person is going to be. Brett Farrell was excellent, he explained everything properly.
Kevin was excellent. Very knowledgeable and considerate. I will definitely request him in the future.
Great experience. Very professional and nice.
Great service.
Han was very professional and took
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Terry is a very good technical person. He's very knowledgeable and all ways does an outstanding job.
I get a fast and professional service from Christopher Contreras, making a general review and maintenance, solving the issues we have so now we are ready for spring
i have had excellent HVAC installation and maintenance from CoolAir for several years.
The technician was on time and immediately diagnosed my systems and made sure everything was working properly. He was very professional and courteous. I would definitely use their services again.
Great Job Sagar!
Chris provides excellent customer service, knowledge and professionalism!
Knowledge and history of our systems
Prompt,efficient and pleasant demeanor.
The tech was courteous and professional.
Terry was on time and very thorough. He helped to resolve my greatest concern on one of my systems. I wish he could be my primary tech. Thank you Terry!
I consistently get great service from the techs, this time Keith who was awesome! He did a wonderful job updating me on the system and upgrades that improve the air quality and longevity of my two systems. I did end up purchasing the filtration upgrade as this is particularly important to me as my home is older…
Knowledgeable technician and excellent service.
MR.Bikram Malhan very professional and explained the installation process in a way I understood it. Thank you Mr. Malhan
Damian was great at explaining the issue with my system, as well as fielding all my questions. I would welcome him back to service or maintain my unit anytime.
Adam Pittman arrived as scheduled. He was very respectful and and professional. He did his job and was very thorough and explained the work that he did and gave us an opportunity to ask questions. We are very satified with Cool Air Mechanical. Thank you!
Adam did a great job and was very informative about our options. He was very professional and friendly.
Well informed, efficient and very nice to deal with
HVAC maintenance
Employees like William operate with honesty/integrity & highly knowledgeable about all things heating and air. William came out today because our Furnace on the main level wasn't working. He quickly diagnosed the problem, had the parts on his work van and made the repairs. He then ensured that our unit was safe for…
For the past three years, I’ve had a yearly maintenance contract with Cool Air Mechanical. Reliable, great service every time.
Brett did a wonderful job. He was very thorough.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Cool Air Mechanical
Is Cool Air Mechanical good?
Yes by most measures: 4.9★ from 11,127 Google reviews and an Experts Score of 32/100 (grade D), #55 of 67 HVAC contractors we track. 4.2% of reviews in the last two years were 1–2★ (category average 2%).
How much does Cool Air Mechanical charge?
Customers reported a typical bill of $466 (middle half $148–$1.9k), 45% above the HVAC contractors median of $322.
What do customers hire Cool Air Mechanical for?
Mostly HVAC system maintenance (1366), a/c system maintenance (836), install AC (665), HVAC system repair (655).
Does the owner respond to complaints?
The owner replied to 40% of 1–3★ reviews (category: 63%).
