Is Cool Air Mechanical any good?
Our verdict: mixed — #55 of 67 HVAC contractors, better than 18%. Customers single out its track record and craft & service; momentum is where it trails.
Track record — better than 98% of peers
Craft & service — better than 86% of peers
Accountability — 11th percentile
Reliability — 7th percentile
Momentum — 5th percentile
Price $$$$: 45% above typical
Cool Air Mechanical for repair HVAC
Clear ✕335 customers reviewed a repair HVAC job here and rated it 4.82★. Most paid $2,000+ (category typical: $236–$840). For this job it ranks #28 of 51 HVAC contractors we track.
All 335 Google reviews tagged “Repair HVAC” · showing 100
My experience with Cool Air Mechanical has been extremely disappointing, from sales and pricing to service and follow-through. When my AC broke in 2025, I received several quotes. I found Cool Air Mechanical through Costco, and that connection, along with their many five-star reviews, gave me confidence in choosing…
2nd update: The maintenance manager reached out to me and refunded what I paid for unclogging the drain and talked me through how to keep it unclogged between visits. I appreciate the customer service and will give them another chance based on our history. Updated: while we have used Cool Air Mechanical for several…
Jesse Irwin came out to give me a free quote and did a phenomenal job. I valued his honesty and commitment to helping me by going above and beyond finding the issues with my system. If we decide to move forward with an installation he will definitely be the one I call to do the work.
Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
Marvin did a great job. He was very professional and efficient.
Currently considering their proposal and equating the viability of going forward with their recommended solution.
Thanks so much to Kyle Miller for his quick and precise repair on our heating system. Courteous, competent professional!
Today, Anthony and Lachlan got our HVAC up and running smoothly after the coils had frozen. We could not be happier. We highly recommend Cool Air Mechanical skilled technicians and nicest people ever. We just renewed our service contract with them for another six years. Awesome company!
9/17/25 - We had our water heater replaced by tech "Jason Davis" and he explained everything clearly and we have hot water again. Worked quickly and expertly. I am confident our water heater will be good to last past the warranty.😀 5/5/25- Excellent service, Juan De La Cruz, explained clearly the issue and has a…
JP was professional, personable and completed the quarterly service in a timely manner. I will request JP for my next service visit!
Excellent service on time and in budget
Eliyah was extremely professional and addressed our HVAC issues promptly and effectively!!
Jerry Cobb was polite, prompt, and communicated well what he was doing and tips to improve HVAC quality in the future. He gave me confidence in his assessment
Cool Air has been prompt and responsive and our technician Louis is capable, friendly and professional.
What I like about this business is Louis Gusmann. Louis services my units at my residence as well as my business. When I book for service, I always request Louis because I know I will get a technician that is knowledgeable, has integrity, does not take short cuts and is very thorough. If Louis identifies a problem,…
Review of my HVAC systems service by Cool Air Mechanical and service technician Tamir Williams Having been a service technician previously, I am very cautious as to who attends the issues at my home. It has been my past experience that the technicians from Cool Air Mechanical are most experienced in the all the…
A company with integrity that tries hard to make things right. Supervisor Jason Lobner was out today and totally restored any misgivings I might have had. Highly recommended!
I purchased new HVCA unit installed by Cool Air in 2017, however the reason I renewed my maintenance contract is because of technician Nima Naderpour. Nima is professional, trustworthy and honest. He knows his work and takes great care of his customers. I recommend Cool Air trusting that other technicians are like Nima!
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
These guys do an excellent job and explain exactly step by step what needs to be done and the cost. The service tech was excellent. And showed up exactly on time. I've used them multiple times in the past.
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
Handled installation efficiently.
Great service!
Tre was great and explained everything.
These guys are amazing!!! We had our 20yr old system replaced with a new Lennox unit. The techs that replaced my unit were very professional. Thank you cool ray!
Customer for over 15 years. Many installation, repair and maintenance jobs with great service.
Excellent and prompt service. Very knowledgeable serviceman.
friendly, fast and efficient!
Everything went good so far and we will continue next week to fix everything
Vance was at our residence to repair and service our system. All work was completed thoroughly and professionally for satisfaction. Highly recommended. AAAA+++
Great customer service. They always respond within 24 hours. I hope to be a customer for life. I was told that most AC units in Georgia last about 15 years. Mine lasted 14. So it's time for a new upgraded one. Thanks a million COOL AIR Ron Crawford- A current satisfied customer.
Excellent electrician. Communicates well, prompt, and trust worthy.
Marcus and Heizen were knowledgeable, took time to explain what was needed and why, professional and friendly, and answered all my questions.
Tony is very professional yet friendly He worked with us on changing our old ac with a new one He helped us allot and when above and beyond with our quote More feedback when the job is finally done Julio is very informative and professional He was on time and explained the process thoroughly And at the end he…
Cedric is a very good representative of Cool Air! Thank you! Lon Sibert
Louis is an excellent technician and very pleasant. He found the problem and fixed it quickly.
Cedric is very knowledgeable and did a very thorough job.
Thanks tre for a good service call. You assessed and fixed our broken AC swiftly and explained all options before the fix. Appreciate you. Also thanks for being on time and keeping our home clean as you entered and exited.
Even though my system was down for an extended period, Jason came through and got it up and running again. He is always giving the personal touch and making sure everything is correct.
Sagar & Danis are amazing technicians. We will request them for all of our maintenance and repair needs in the future.
Jason is the BEST and I request him for my Services. He is very knowledgeable and is on point. Thank you Jason.
I appreciated Kyle’s experience. He was very thorough… and left me feeling good about the service and the recommendations about preventive maintenance. Great customer care!
Durante was very conscientious and took time to make sure our units were serviced correctly.
DJ is on time and very professional. He is patient enough to walk me through the various options and with the detailed explanation. He understands what customer needs and can come with a plan that works best. I would recommend him for future customers
A very professional technician.
Knowledgeable Tech and his polite demeanor!
Cedric Knight helped us today and was very professional and informative as he diagnosed the issue and provided the solution. We appreciate Cedric!
I have been enjoying Cool Air services for 12 years now. They are the best ! Several technicians have come to do the job, and they are all amazing profesionals. I have had favorites in the past, and today I can add one more to my list: Mr. Robert Watson. I truly appreciate the peace of mind that comes with a job well done. Thank you!
No complaints, will buy a new A.C.
Jaren Dana was on time and was friendly but professional also. He listened to our needs and was able to get the filters that we requested today though different from our usual type requested.
Bryant came on time and very professional. He checked the system very carefully and responded to my questions. I enjoyed his service very much.
I’m very satisfied and love the Willingness to help the customers and Donald Landry was an excellent help to guide me through the process so I can manage my system from every where I’m.
Juan was very efficient in identify the issue, getting it quoted and then showing up to get it done. Thanks
All done in the past on time, in time and done well Integrity of management of business
On time and always very professional. We’ve never had a bad experience with them.
Chris Whitehead did a fantastic job diagnosing and repairing our air conditioning.
Our technician was Louis Gussmann from Cool Air Mechanical, LLC. He was on time, professional, knowledgeable, and proficient. He got our system back up and running quickly!
Nicco was very knowledgeable and quite helpful. For a new homebuyer like me it's learning everything from scratch, Nicco was patient enough to explain everything clearly. He gave some tips on keeping my HVAC in good condition and was very pleasant to work with. Next time I call Cool Air for help I will specifically ask for Nicco to be sent in.
Chad was great. Showed up early for an emergency 🚨 call and quickly assessed the situation. He could not have been more polite.
Knowledgeable and explained all repairs. Great repair man
On time and provided very professional and friendly service.
Armando has been to our home twice to provide us a quote and and service. He was so respectful and knowledgeable. He took the time to explain exactly what our issues were and why those issues were important to fix. And while he explained their importance he never pressured us to spend or fix more! Because of Armando…
Very professional service.. came and checked out my unit and told me what was wrong and gave me an estimate of how much it would cost to fix it.. Heisen quickly installed my new ac unit and made sure everything was working right before he left
Great!
Great Service!
Dean Williams was our technician today. He resolved the issue in a matter of minutes. Just because he fixed the problem, he didn't stop there. He then fixed the root cause to the issue, and solved an additional issue on another unit at the house. His thoroughness and caring to our problems is greatly appreciated.…
Overall great service from Julian. Thanks
Always great people and great service. Thankyou
2 Reviews HVAC & Plumber: 1. Purchased two 3-ton units 5 years ago, thru CostCo (Cool-Air business partner), use them for routine maintenance.. professional and thorough. Only thing I do not like is they always have something to try and sell you, even non-hvac related. One time, trying to sell drain cleaners.…
Terry Hightower was very professional, informative, and knowledgeable about the HVAC unit. I feel like CoolAir does not try to get the most money and wants to resolve customer AC issues fairly.
I appreciate the professionalism and the punctuality.
Technician was right on time and checked the unit thoroughly to research the issue. He was polite and went above board.
They are easy to work with and professional. I’ve been using.them for at least ten years and have never had a bad experience with CoolAir.
Louis Gussmann was very professional, knowledgeable, and helpful. He came quickly and was efficient. Highly recommend!!
Jason was very professional, knowledgeable, helpful, efficient and friendly. We trust him for repairing our AC, and for all our future repairs on our HVAC system. He definitely gets 5 stars from us!
Received s detailed quote for downstairs A/C unit. Very informative and knowledgeable
We noticed a problem with one of our air conditioning units; I called in the morning and we received service that evening. Nick, our service technician, had to order a part which came quickly… in 48 hours we were all repaired. Nick was meticulous with his work process and kept us informed all along the way. Thank you for a great repair experience!
Juan was very nice and professional and explained everything he did.
Richard Martinez was extremely patient and professional. He was expedient in his work and very highly skilled. Great to have someone on your team so attentive to customer needs.
Excellent service and knowledgeable technician! Jerry knew just what was needed. Thanks again!
Our technician was very knowledgeable, professional, and took the time to check all areas of our AC system which had been misdiagnosed by the previous company we utilized. We signed an ongoing maintenance contract with Cool Air Mechanical based on the interaction that we had with this technician Mr. De la Cruz. I…
Juan a wonderful professional who cares for customer and very polite and answered all my question. He installed a new thermostat.
We recently switched to Cool Air Mechanical for their buy 3 year, get 3 years free promotion. I have to say, I'm very impressed with the level of service and attention to detail. I feel our last provider did a good job with basic checks and maintenance, however this service call was far better. They found two…
After installs of new heat furnace, ac unit installed months ago also by Cool Air Mechanical stopped cooling. Visit by 2nd tech showed "Sound Blanket" used by Cool Air tech to cover outdoor components damaged the ac unit. Even though the tech added tefrigrant, ac isn't cooling. We are very frustrated with Cool Air…
Zack was a great and educated service tech. He resolved our issue a former tech at another company did not identify. He was polite and friendly. Thank you Zack!
Great job by Michael and Itael!
Excellent customer service all the way around. JW was excellent and explained everything in great detail. Didn’t fell pressure in any way.
Very reliable and punctual person and great work done
Very good, their repair people are courteous and explain what what they are doing before they do it.
My experience went smoothly. Mr. Jason Davis was knowledgeable and professional.
Throughout the whole process from estimate to scheduling to completion, our points of contact as well as the service technician were wonderful and it was a seamless process. Thank you!
A great team!! They were awesome, neat, clean and efficient!!!
Mike was great. Went above and beyond on solving my issue and was extremely professional. Based on his work I opted to go with a 6-year maintenance contract. I’ve used a few companies in the past, and while I’ve never had any real issues with the competitors, they never wowed me like this visit did.
Nicco at Cool Air is great! Really knows his stuff.
Cool Air Mechancial completed a through maintenance of our AC system and did an excellent job. They followed up on all appointments and were prompt. I highly recommend this company
Chris was professional and seemed competent. However He arrived 90 minutes past the scheduled time window
Service man was punctual, highly competent and friendly. A pleasure to do business with.
Diagnosed problem and in the process of repairing it 😀
Jerry C is my regular technician and he is the best! He gives it to you straight without any fluff. Friendly and professional!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Cool Air Mechanical
Is Cool Air Mechanical good?
Yes by most measures: 4.9★ from 11,127 Google reviews and an Experts Score of 32/100 (grade D), #55 of 67 HVAC contractors we track. 4.2% of reviews in the last two years were 1–2★ (category average 2%).
How much does Cool Air Mechanical charge?
Customers reported a typical bill of $466 (middle half $148–$1.9k), 45% above the HVAC contractors median of $322.
What do customers hire Cool Air Mechanical for?
Mostly HVAC system maintenance (1366), a/c system maintenance (836), install AC (665), HVAC system repair (655).
Does the owner respond to complaints?
The owner replied to 40% of 1–3★ reviews (category: 63%).
