How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECool Air Mechanical
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 11,127 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Cool Air Mechanical for 8 kinds of job.
Cool Air Mechanical for a/c system maintenance
Clear ✕All 841 Google reviews tagged “A/C system maintenance” · showing 400
The tech was very professional and knowledgeable about HVAC systems. He has outstanding customer service skills!!!
Andre was great. Professional on time. Just great to work with. Provided me insight on the type of filter i had and the reason behind replacing them every 6 months.
Cool Air and their rep tech Will did an excellent job today. First class figured out what was going on with our air and solved it. Again first class organization.
Today Mr. Alex Ramos arrived at my house to give me a quote on my AC unit. He was outstanding with his attention to details and addressing all of my concerns. Tailoring a unit to exactly what I would need for my house. He took his shoes off when entering our home. Spoke professional and was extremely knowledgeable…
11/19/2018 Thank you Sean Hayes! No doubt, the best customer service, the best attention to detail, simply the best! JJL Dunwoody GA Nov 2018 Spring 2018 Excellent work by Nima Naderpour! On time, professional, answered all questions, cleaned work area, attention to detail!!! I've scheduled my yearly service &…
Courteous and knowledgeable technician arrived when promised and completed work Ina timely manner, In addition he identified short term and long term solutions for the problem observed. Thanks for the professional service provided.
All the people at Cool Air are professional
Keith was knowledgeable & efficient! Answered all my questions patiently & reliably. Quick access to my repair history. Good advice! Very pleasant, too!
Josue was great - as all the technicians have been! I am always impressed with their knowledge and expertise and friendliness!
Our system needed replacing on the house we recently bought and Donovan came to check it out for us. He was extremely kind and helpful, explained everything in a very easy to understand manner, and had the best energy to help us manage through a tough large expense as easily as possible. I would absolutely recommend…
Getting quick support from Andre Haygood and Kennie Picon when needed was quick and effective. Thank you guys so much for the great job you do.
Overall, the service itself has been great, and the technicians have always been professional and courteous. However, the scheduling experience left a lot to be desired. I am on seasonal service contract and I had an original service appointment, but the technician noted that no one was home. I received the message…
Great service and check up! The very best tech in HAC!
Prompt and efficient Clarified the concerns about Warranty
Ruben!!! He was amazing! After already working a long hard day and arriving at a time when most people are winding down from their day, Ruben arrived ready to do his job and then went way beyond the call of duty to care for us. He was so thorough and painstaking in the process. He took pictures and explained every…
Victor was very courteous and thorough with the annual winter checkup.
I had a great experience with Cool Air Mechanical. Steven Coleman provided excellent communication and outstanding customer service from start to finish. He was professional, friendly, and always available to answer our questions. Our new HVAC system is working great, and we are very happy with the installation. Thank you, Steven! Highly recommend!
Phillip Watkins did an OUTSTANDING job replacing my A/C's coil. It took several hours and I felt confident that he has the experience and knowledge to do the job because this was his third visit to my home and I have become familiar with his expertise. Why? Because Phillip is trustworthy, knowledgeable in all things…
Professional Company. Excellent Service
Eric was professional, friendly and thorough. I will definitely request him for our next service call and would highly recommend him.
Steven Coleman came out to give my system a checkup. He was done quickly and courteously and he didn't even mind crawling in my dirty dusty crawlspace to access the system.
Cool Air Mechanical technician Ruben Gonzalea was on time, professional, knowledgeable, and courteous. Cool Air Mechanical is an excellent company and great value.
Great visit with DJ! Could not have done better with service received from Cool Air Mechanical from scheduling service to actual service appt.
Fast, easy, friendly scheduling. Knowledgeable technician. Not the cheapest, but reasonable. You get what you pay for! Will be a returning customer!
Very happy with this company and it’s technicians
A Lifesaver of a Service Experience! I bought a Lennox AC unit from Cool Air Mechanical through Costco a little over three years ago. Right after the three-year warranty expired, the unit started having problems, so I called Cool Air for service. Their technician, Eric Carson, came out over the weekend and…
Very professional, knowledgeable. Asked if I had any questions & provided helpful answers. Thanks, Edgar!
The installation of the new system was great. Both young men explained everything they were doing and the results are wonderful.
Worst decision I ever made was Choosing Cool Air Mechanical to install a Lennox HVAC through Costco. From the very first installation 4 years ago to today, they've visited my home 34 times, and it's still not right. I've asked for a replacement many times and have had to escalate through Costco several times. DO NOT CHOOSE this company!
Troy performed an excellent service check up on my systems! Very detailed.
Showed up on time and did a great job. Very detailed and thorough.
This company has done several different jobs for me: New HVAC, whole house surge protector, new hot water heater with upgrades and whole house 'germicide' contraption that removes junk from the air we breathe in the house, including Covid. They do it all, full service! Everything they have done for me, over the…
The service man was very professional and went through the system thoroughly. Very good.
technician gave us feed back on condition of heating ac unit. Repair was quick . technician was friendly courteous and professional.
Winston cleaned my ducts today and installed some new vents. He did an awesome job. He did a great job explaining to me what needed to be done and how he would perform the work. I appreciated his professionalism. He represents the company well.
THE TECHNICIAN WAS A VERY POLITE YOUNG MAN WHO CAME IN AND WENT RIGHT TO WORK SERVICING MY A/C SYSTEMS. HE WAS VERY PROFESSIONAL.
Brandon was very professional and friendly. I will request him when I schedule our next maintenance visit.
Thank you so much, Mr. Bill Parker! Quick and an awesome job!
Very good at keeping my system on point
Knowledgeable, excellent, honest, professional service. Would call on Cool Air again at any time we need help. Thanks so much.
Great job. A/C was serviced and we’re all set for winter.
Great service
Unfortunately Cool Air Mechanical (CAM) has failed me on many occasions leading to the current rating. Recently they sent a technician to service a mini split who had as much knowledge of the unit as I do. The technician made a diagnosis (I agreed based on the visible jumble of numbers on the panel) but he also…
We really like our maintenance guy Damian. He is very honest and thorough. We know with his service our expensive appliances will last.
Brian was a outstanding professional maintenance representative. Wish could have used him about 5 Years ago when my old system was install. Will always use him for future reference with the subdivision Home association.
This was an emergency call on 4th of July Within a couple of hours, William arrived. Kudos, he made the repairs and our HVAC system is working. Thanks, Joe Nodvin
Rodney was detailed and professional. I appreciated his suggestions for adding UV lights to my units.
Great service and very professional. I can always count on them and I am happy that I am extending the life of my equipment by taking care of the preventive maintenance. I highly recommend! They also did a great job with the installation of two new units a few years ago.
Excellent customer service! Steven was at our house for the first time and he was friendly, pleasant and thorough with describing what he did for our system check up ✅☺️
Excellent work and very helpful, professional technician.
Kevin updated me on his arrival. He quickly diagnosed the problem & explained what needed to be done. When finished, he thoroughly went over everything. I am extremely pleased & reassure that my system is operating as it should. Kevin is professional & very knowledgeable.
Another great experience with Cool Air Mechanical. AC unit isn't in the best of shape but Vinson was truthful, honest and went far and beyond to solve our needs. Will highly recommend to family and friends for heating and AC needs.
I've been waiting for AC for almost THREE WEEKS during the HOTTEST days of summer. I have been polite, friendly and SO PATIENT throughout the wait. HOWEVER, I am learning the hard way that communication goes GREAT when things are good, but the second something goes wrong... They stop calling, helping or trying to…
Prompt, courteous, and clean.
Effectively demonstrates strong product knowledge and communication skills.
Very happy with my service call with Lachlan. He arrived on time, was friendly, professional and knowledgeable.
Always great service.
He was here for 15 minutes and charged $158.00. He was great and helpful, but the price is steep.
Carmen went above and beyond to get the service completed
He came on time as promised diagnosed and fixed the problem
Great communication on expected arrival time for service appointment. On the early side of time range so that was great. Very professional, friendly and excellent with explaining findings. Thorough job. Promptly serviced the AC and changed filters.
Good work thanks
Cedric Knight, Cool Air Technician, did an excellent job.
Eric was amazing. He explain me everything that he was doing and stay for almost three hours. I highly recommend this company or Eric.
Had Brad as my service tech to perform a complimentary leak test on A/C Units. He was extremely thorough, and courteous and took the time to explain everything he was doing. Highly recommend him and look forward to having him as my tech for my future visits.
Excellent service on time and in budget
Excellent service overall
The AC technician was,Chris Contreras.......he was on time, explained what he was going to do and performed the maintenance on our AC.
Read the whole review The customer service needs work. I was told that a part needed to be ordered and that it would be 3-5 business days. It's been 7 and no word. I've tried to call multiple times to get an update and every time they try to transfer me to the parts department and nobody answers. Update: My last…
Provided great service. Mike is a great technician.
Cool air maintenance went very well. Happy to use this company
Austin came out, completed a thorough assessment, and took time to explain options for consideration to repair or replace based age of equipment and several other factors. Excellent customer service.
Oscar Aguilar was amazing. He literally walked us through our entire system and told us a few things we need to look for and get updated. Provided several quotes and informed us that we can set up a maintenance agreement with the company. He was very helpful assisting with our "HVAC tune up".
The technician (Eric Carson) that came out yesterday was so great. He was kind, explained everything so I could understand, and was very professional.
Very professional, Clean work. Mr. Yang is great.
The tech was courteous and professional. He quickly determined The problem and how to fix it. Unfortunately, the AC needs to be replaced.
I been a costumer with Cool Air Mechanical for years! My Technician Terry H. Is the best! He Knows my HVAC units in & out. I highly recommend C.A.M.
Jerry was great to work with when he came for the scheduled check up on our four-month-old system. Very polite and made interesting conversation as well.
Very professional young man. Respected mask use age and careful not to track anything on his shoes. Courteous and responsive to my questions. I highly recommend him.
Thank you Vance for addressing all of my concerns & questions in such a friendly, professional manner:)
I was alerted by email with information about the arrival of the technician and his picture. Kevin was very professional and was willing to answer all my questions. He worked quickly and efficiently and helped me make informed decisions about future care of my A/C system. I have enjoyed my association with Cool…
Mike Mosely has been "the goat" when it comes to servicing our HVAC. He's very competent, professional, and just a great guy. Another great experience. Keep up the good work.
Updated Review Tuesday, June 10, 2025 We've been with Cool Air Mechanical 14 years. Today we met Technician Oscar Aguilar and appreciate that he continues the company's good name and reputation by providing quality service and service/product education. Due to a prior appointment delay, thoroughness of sevice, and…
Brian was really knowledgable and thorough with my HVAC repair. I am imoressed with the professionalism of Cool Air Mechnaical and their techs. Best HVAC service that I have ever received.
Excellent service by Kevin Brown! He is very friendly and knowledgeable. Explained everything well and showed photos of before and after.
Great service. Very friendly. Worked in the rain to get my air working again. Very knowledgeable. Even saw that I had a parts warranty which saved me money!
Great service and on time.
6/5/25 Robert Watson was great! He really knew what he was doing. He replaced my broken thermostat and helped with the filter. Why doesn’t this old review go away? They came the day after I called. The gentleman was very knowledgeable so it didn’t take long to find the problem. I recommend Cool Air…
The Tech, Aryan Asghari explained very thoroughly what needed to be done to keep my AC system in great operating order. On time, very friendly and took a personal interest in what was best for my system. I trust CoolAir Mechanical and highly recommend their services. Great friendly staff minding the store on the phone as well
Austin arrived on time, listened to my needs, which were met. I would recommend Cool Air Mechanical.
After several bad experiences with other HVAC companies, I tried Cool Air Mechanical. So far I have had them come out for two check-ups. Both experiences were very positive. The most recent service call was conducted by Zack Brannen. He was very knowledgeable, very thorough with his analysis, and was happy to…
Mike was very nice and explained everything in detail he introduced him self very well nice gentleman thanks 😊
Quick, clean work and great attitudes! Well done.
Excellent and extremely efficient gentlemen in my home today! Very kind young man who fixed my a/c very quickly and got my house cool again for my daughter and me. Can’t thank you enough!!
Cedric was great! He was kind and very professional and patient. He answered all of my questions and worked quickly and efficiently. I would highly recommend!
Review of my HVAC systems service by Cool Air Mechanical and service technician Tamir Williams Having been a service technician previously, I am very cautious as to who attends the issues at my home. It has been my past experience that the technicians from Cool Air Mechanical are most experienced in the all the…
Chris was excellent and very thorough in all the services he performed!! Outstanding service!
So professional and wonderful service. We learnt a lot. Mr. Williams was very knowledgeable and patiently explained the system to us. Gave us options with out overselling. Top notch service !!!
Very detailed as well as a great people person.
Wonderful company and people to do business with.
Dwight came out to my house today and did an excellent job in diagnosing my problem and setting me up for a follow up visit to make the final repairs. He was professional and courteous.
Hello Jason, this is Mr. Redford Your Tech worked in my home today. I want to file a "good" complaint. Sidn̈ey worked on 2 HVACs duct work. He is a professional. Sidney was pleasant to converse about my 2 HVAC systems. Today, he performed prevention maintenance on the duct works. We is thorough and tidy which are…
Gregory was very professional he came in and cleaned both my furnaces and checked the filters he did a great job.
Incredible technician totally professional!best guy ever
Excellent Customer Service. Thank you. Top notch Service.
Excellent
4/15/2025 Kyle and a trainee arrived this morning on time. He inspected the inside unit and replaced the filter along with some recommendations. The outside unit was inspected, coolant pressure checked and coils cleaned. We are very satisfied with Kyles's skills and look forward to the fall visit. We continue our…
Friendly and knowledgeable service
They keep you posted of arrival time. Let you know who your service person is going to be. Brett Farrell was excellent, he explained everything properly.
Steven Fleming was on time even with the bad weather that we had this morning. We appreciate the professionalism and great service that he gave us. Thank you!😊
Kevin was excellent. Very knowledgeable and considerate. I will definitely request him in the future.
Kyle did a wonderful job and were extremely friendly and courteous. He was able to find out what the problem was and provided information on the issues. He explained where the water leak was occuring and what was needed to repair the borken drain pipe. He help clean and maintain my AC system.
Excellent technician. Very knowledgeable and thorough.
The technicians arrived b4 time. which was impressive.friendly...knowledgeable. and efficiently. showed me the unit also came into the house to make sure things were good..Thanks for my techs
Juan de la Cruz from Cool Air Mechanical serviced my HVAC system today. He was on time, very professional and very thorough with what my system needs. I was very pleased.
Thoroughly explained issues. Replaced part in a timely manner. Friendly and efficient. Thank you.
our serviceman was polite and professional; Great Job
Review 3/21/25 Eliyah arrived on time and did an excellent job! I highly recommend this technician! Review 8/14/24 Jason, arrived on time and did a minor adjustment on the recently installed toilets. He is very personable, professional and knowledgeable. I am very happy with his work. I highly recommend Cool Air…
Great service.
In 2021, We had a mystery sewer smell in the laundry room, and Jason got right to the bottom of it, and figured out a few possible solutions to some of the house quirks. In 2025, we had, yep, another mystery smell (a dead animal), and Sid helped us diagnose it, being fully transparent and honest about his…
I’ve been a Coolair mechanical for about 3 or so years now and couldn’t be happier. Thank you Victor for taking care of me and my home’s units! Victor has been my technician multiple times now, every time I get notified that he is coming to my home I can rest easier knowing that the utmost expertise,…
Analyzed the problem and fixed it
every time the technicians have come to my house they have been on time, knowledgeable, and professional
Service was timely, kind, professional and provided a much needed filter replacement, and gave instructions of next service required. Thanks, Cool AIr.
I had my entire Heating and AC system replaced with Cool Ray Mechanical. My overall rating of their services was 5-Star from start to completion, I would highly recommend them to anyone seeking Heating and AC repair or total system replacement.
i have had excellent HVAC installation and maintenance from CoolAir for several years.
Excellent service, Kille did a good job, thanks!!
Great service!
Great service and answered all our questions. Have renewed annual service contract for 6 years with CoolAir.
Tech was very knowledgeable.
Chris provides excellent customer service, knowledge and professionalism!
Jason completed the job as planned. Very good at what he does. Answered all questions.
great job from christopher contreras who explained everything he was doing his recommendations. Initially we thought he was quite young, but he proved to have a good client facing skill. Can we have him back in March/April for the summer maintenance?
Answered all questions and explained what was needed to correct the problem.
These guys are amazing!!! We had our 20yr old system replaced with a new Lennox unit. The techs that replaced my unit were very professional. Thank you cool ray!
Zeb went above and beyond to explain thing in detail clearly and even fix a loose wire when some one would try to charge us for it.
I was very pleased and satisfied with the service that Cedric Knight provided. Cedric was very patient with me when answering my many questions. Cedric was very professional and thorough. Cedric is the only one that I will request to perform my annual service maintenance. His service is exceptional.
Barry arrived on time. He was very knowledgeable and provided solid advice!
Troy is Amazing, if every business had a Troy, then they'd be super successful. Ryan
I signed up for a maintenance contract with them after talking to their rep at Costco. I was very impressed by Jerry, their technician. He explained everything he did, and encouraged me to walk around with him and ask any questions. By the time he left, I felt like I made a new friend.
Adam did a great job and was very informative about our options. He was very professional and friendly.
Cedric resolved an issue with a “leak” in my HVAC System that a year ago was left unresolved. He persisted until he was able to find the leak in the system, took the time necessary to repair leak. Leaving my HVAC system ready for the summer months. Thank you!
Well informed, efficient and very nice to deal with
Excellent service from Jerry Cobb!!!
Employees like William operate with honesty/integrity & highly knowledgeable about all things heating and air. William came out today because our Furnace on the main level wasn't working. He quickly diagnosed the problem, had the parts on his work van and made the repairs. He then ensured that our unit was safe for…
Brett did a wonderful job. He was very thorough.
Bryan did an outstanding job servicing our unit and then cleaning out a clogged drain line that was causing water back up. He helped took care of a couple of preventative repairs that will keep our unit running for a long time.
Jerry as always is so pleasant and professional. Made sure everything was addressed.
Everything went good so far and we will continue next week to fix everything
The Cool Air rep Steven F. who serviced our system today was very professional and courteous. It was a pleasure to have him check and resolve our A/C system. He listened to our concerns and explained the issues and what was needed to resolve them. Thank you, Steven!
A few years ago I bought my HVAC systems from CostCo. Cool Air Mechanical was the company CostCo used to install and service. The experience has been extraordinary each and every service. Kevin Brown continued the legendary service today. I was very pleased with the latest service. Techs are very well trained. .
Work was done in a timely manner was very professional and polite showed me how the system worked very nicely done
He was on his phone arguing about a customer having to pay for labor, ignoring me as I’m asking him questions about a service that I thought I shouldn’t have to pay for and started sounding aggressive Please do not send him back to my house
Vance was at our residence to repair and service our system. All work was completed thoroughly and professionally for satisfaction. Highly recommended. AAAA+++
Cedric is so amazing I almost don’t want to share! He listens. He fixed a/c and the good thing is if a/c breaks again I know who to call! Love my cool sir. Great investment. Don’t forget maintenance agreement.
Keith did a job today. He explained everything he was doing and made helpful suggestions for the system. Thank you!
Great, as always. Trustworthy! Prompt, professional and efficient.
Great customer service. They always respond within 24 hours. I hope to be a customer for life. I was told that most AC units in Georgia last about 15 years. Mine lasted 14. So it's time for a new upgraded one. Thanks a million COOL AIR Ron Crawford- A current satisfied customer.
Bryan was great, professional, on-time and explained every detail of the service performed.
Troy was very polite, respectful, and professional! He communicated well, and went above and beyond to deliver excellent service!
Adam Pittman did an Excellent service and professionalism. Great job !
Juan De la Cruz was are technician and he was very professional. He took his time to explain everything and made sure I understood. He also made sure to ask me if I had any questions. I just switched to using Cool Air for my AC service and I am glad I did.
Cedric is a very good representative of Cool Air! Thank you! Lon Sibert
On time and professional. Jason has been here before , that is a real plus in my mind. I spent 32 yrs in the Service Business, so I appreciate professionalism.
Louis is an excellent technician and very pleasant. He found the problem and fixed it quickly.
Don was very thorough and nice, met my every need. Systems are up and running, all is well. Great fast reliable work!
Punctual and professional. Explained the details of any maintenance I should do on my end throughout the year and addressed the current issues with my system for better cooling abilities. Very patient with me while I was still working remotely at home, and was able to work efficiently within my availability until…
Very knowledgeable and professional individual. Got me up and going very quickly. Ask did I have any follow up questions after resolving my issue.
Cedric is very knowledgeable and did a very thorough job.
On time, very thorough. I trust these guys.
I have uses Cool Air Mechanical for 8 years. They installed my 2 HVAC units and have performed the maintenance from day one. I have been extremely impressed with their professional service and customer satisfaction. Stan Gill, was my technician this year and he exceeded my expectations. Careful, courteous and…
Even though my system was down for an extended period, Jason came through and got it up and running again. He is always giving the personal touch and making sure everything is correct.
Juan came out and was very professional and clear with communication regarding current state and recommendations.
The two cool air techs were very friendly professional and Neat and tidy They finished the job in record time.
Outstanding installation on my AC system!!! Honest work at a fair price!!
Very easy to work with
Prompt service. AC wasn't cooling. Got us back in service quickly! Great customer service.
Great service from the CoolAir Team! We have been working with CoolAir for over 11 years. DJ is working as our area tech for over a year now - very thorough and knowledgeable.
Work was performed in a professional manner. Technician was polite. Highly recommend.
Kevin was awesome, he came in and took care of my situation without any delays and completed the repair in a timely manner. Thank you Kevin.
Cedric knight is the most knowledgeable technician to service my system since it was installed three years ago. What a relief to discuss your problem with someone who actually understood the issue and made the adjustments and repairs.
Excellent sales job
Chris has always been Very courteous, respectful and thorough
Bryan was the tech who made the repair to my HVAC flexible duct in the crawl space. The steps taken to make the repair were done excellently! I was happy with the end result.
Fast and efficient. David was the ultimate professional. Quality service and fully knowledgeable.
Jason was very professional and efficient. He had my a/c working quickly. Jason quickly diagnosed my issue and had our A/C working quickly.
My technician Chris R. did an excellent job of diagnosing and resolving my AC problem.
Brett Farrell was professional, polite, and efficient. Brett was thorough and took what time he needed to explain everything to us.
I have used Cool Air for our HVAC for several years. An unexpected plumbing issue allowed us to try their plumbing service. David was prompt, polite, professional, and kept us up to speed throughout the whole process.
Amazing company Jerry is so sweet love using them for my annual maintenance on my AC
Technician Cedric serviced 2 of my systems. He arrived towards the end of my appointment window. He advised what he was doing and hints for maintaining my systems between servicing. I’ll request him if ever using Cool Air Mechanical for HVAC needs.
Durante was very conscientious and took time to make sure our units were serviced correctly.
Detailed and concise diagnosis of our sytem.
Sara’s was thorough and left us with a working heater . Wonderful Job well done.
We recently had an AC unit replaced (condenser and coil). Cool Air was very prompt with follow-up, knowledgeable about the product, and helpful at reviewing options. Installation was very quick and painless. We have been using Cool Air for several years now, and we have been very pleased with their quality of…
Julian Vera was so professional to check my AC system and gave me all the instructions about using the system. He is kind and considerate!
Great service
Very personable and professional
Whoops, I reposted my original review by accident. So today Kyle with Cool Air came by for our scheduled maintenance. He noticed a developing issue with the fan motor on one of our systems and brought to my attention now, while the unit is under warranty. Cool Air is going to replace the fan motor and under…
Was on time, professional as well as thorough.
Very great 👍 yes Yes
It was quick and the repair person was pleasant.
Juan was OUTSTANDING. He serviced our AC system professionally and efficiently explaining everything thoroughly. Please keep Juan on our service account! Thanks
DJ is on time and very professional. He is patient enough to walk me through the various options and with the detailed explanation. He understands what customer needs and can come with a plan that works best. I would recommend him for future customers
A very professional technician.
This morning we woke up to a very strong odor of gas. We called Atlanta Gas, they checked it out and told us to call our HVAC service. We needed the valve replaced and gas was seeping out. I called Cool Air Mechanical, who has taken care of our unit for about 6 years. The office sent Brett Farrell who showed up in…
I have been enjoying Cool Air services for 12 years now. They are the best ! Several technicians have come to do the job, and they are all amazing profesionals. I have had favorites in the past, and today I can add one more to my list: Mr. Robert Watson. I truly appreciate the peace of mind that comes with a job well done. Thank you!
Great job! Quick, easy and professional. Thanks so much.
Have used this company for heating and cooling systems and now for an electrical issue. I would recommend using Cool Air for all home services.
Jerry is such a wonderful person, very experienced, excellent professional and he provided a great customer service today!
Sydney was very knowledgeable. He was patient in explaining things to me and did an amazing job.
I’m very satisfied and love the Willingness to help the customers and Donald Landry was an excellent help to guide me through the process so I can manage my system from every where I’m.
The specialist Stan Cherniakov was professional, timely and performed an acceptable job in servicing my system.
I was very pleased with how well the young man worked how carefully they gave attention to details and they were very polite. I would recommend Cool Air to anybody
Juan was very efficient in identify the issue, getting it quoted and then showing up to get it done. Thanks
Armando was a true professional, I appreciate his responsiveness in performing my service.
Everything went fine including replacing the filter.
Yang was amazing. He was on time, knowledgeable, and patient with the repair. I strongly recommend Yang and CoolAir as your trusted hvac provider.
The technician who arrived to do our heating season system check, Edwin, was outstanding in all regards. Professional, courteous, and thorough. The lower rating has to do with the exorbitant price Cool Air charged for a run capacitor replacement. $400! The part on line is around $40. No doubt Cool Air makes it's…
Kyle did a great job. We have used Cool Air to install a new unit and they have done a great job. We would recommend Kyle and the company if you need HVAC work done
As always, this company arrives on time (actually early today😀) and ready to do the work. Cedric was very polite and professional and we spoke about all three of my HVAC units and he’s knowledgeable about all of them, their ages and what’s coming down the road in terms of maintenance and repairs. He left my house…
Kyle was fabulous! He was on time, polite, courteous and fastidious! I highly recommend this company and this representative for any needs that you have, they made sure that I was comfortable with their work and walked me through everything that they did. You can’t go wrong with this team or this company! Well done and thank you!
Danis was very professional and answered all my questions.
Great service, professional. Jesse is the best.
Chris Whitehead did a fantastic job diagnosing and repairing our air conditioning.
Excellent all around! Eric worked efficiently and shared with me what he was doing. thank you. Patti Ross
Mr O’Shields did an excellent maintenance job on the hvac system. It was a pleasure to meet him. I would recommend him to any of my family and friends. R Carter
Durante Davis…Very knowledgeable, quick, listened and diagnosed problems. Also recommended an additional system which would meet our needs! Highly recommend Sean! He did a great job! Very personable!!! I hope he takes care of me every time I have a problem.
Cool Air Mechanical has always done a great job for us since we started using them 4 years ago. Their technicians have always be professional, our service today was done by Brett Farrell and he did a thorough job of checking the system and provided a professional report at the end.
Ricardo has been AMAZING! He fixed our units recently. Every time I call Cool Air, they answer promptly, are very kind, and helpful!
Jesse was courteous, professional, comprehensive and quick. Make sure that you lock-in the 3yr. service contract plus 3yr. extension. He said it just went up 50% to $169/yr. (We're locked-in at $89/yr.)
Keith Kinchen was so informative and explained everything so carefully. He took his time to explain everything that was needed and was so thoughtful about what makes the most sense. I highly recommend him!
It was easy to get an appointment....Julian the technician arrived on time..was very professional and answered all my questions..He had a clear understanding of the issue and took care of it promptly... Pleased with his conduct
Very professional schedule got moved to a better time ,Brian technician was very good with a superb knowledge
Have had trouble with the office staff in the past, but better in the last year or so. but the people who come out to the house are great.
The work was excellent the results excellent 👍
DJ is terrific. Excellent service provider, Trouble shooter, problem solver. Very efficient and courteous. Great at explaining the issues and the solutions. Very responsive.
Excellent service by Coolair tec, Robert W. He is sincere, thorough and helpful. I have been using Coolair for 10 plus years, he was the best tech I ever had at Coolair or any other company. I hope Coolair takes care of him and set him as standard bearer because some of their techs and services in the past were inadequate or minimum at best.
Alex was great!
Eric, from Cool Air Mechanical, did an exceptional job tuning up my air conditioning system. He was prompt, professional and thorough. Couldn’t have asked for a better HVAC technician.
All of the above. They were courteous, kind and knew their jobs. Well, our problem quickly. Good guys❣️ and they did not seem to mind our barking fur baby trying to safe us from peril
Jeremy Stucks was amazing in arriving within the timeframe, providing a thorough overview of the A/V, and providing great quality in updating the system. I highly recommend working with him in the future!
I recently had the pleasure of working with Cool Air Mechanical technician, Julian V., and I must say, his professionalism and competence were beyond impressive. From the moment our interaction began, he showcased a high level of expertise and an ability to listen patiently, ensuring all my concerns were addressed.…
I have to say Tim Wray was very good 👍 when I met with him at my mom's house to look at her A/C Heating system. We knew it needed to be replaced. He looked at the unit under the house and looked at the unit outside. We talked about what we were looking for and he took everything into consideration and gave us a…
Eric was very professional. I appreciated how he listened to my concern. I had a great experience with his service call.
Very professional.
Wonderful same day appointment. These guys are always professional and do great work.
Very professional. Explained everything very well.
Great!
Always professional and excellent service
Fantastic service at every level.
Armando was very courteous and professional. He seemed very knowledgeable about the system and quickly diagnosed and repaired it.
Very professional. Very easy to talk with explains my question clearly for me to understand. Ricardo is a great asset to you always very friendly and explains all my questions.
Patrick was very efficient and pleasant.
Luis was punctual, professional, knowledgeable, and friendly. He serviced our units in the past and it’s nice to have continuity and a familiar face.
Ricardo was prompt and thorough and seemed like an all around good dude who knew what he was doing. We thank him for his work!
Thanks Mike for taking care of our home. And quick too!
Cedric Knight was punctual, professional, and informative. He went above and beyond with his service!!
My Tech Kyle was knowledgeable and excellent in answering my questions and concerns.
Great Service!
Kyle did a fantastic job during his maintenance visit. Very knowledgeable and helpful. Gave good recommendations and advice, without pushing the cost options too hard
Please send someone different next time
Luis was a very polite and competent technician. He put shoe protectors on at entry to our property and went through a checklist for anything we were missing for our system.
Kyle was very professional and took the time to explain the services he was providing and offers that we were eligible for. Thank you!
Performed maintenance on both my inside AC units, changed filters & check all required items. However the outside A/C units were not inspected because it was raining.
Overall great service from Julian. Thanks
We received outstanding customer service since we first called. They were able to send a technician to our house the same day. The technician Nick was very professional and explained everything to us. I highly recommend the company. Thank you!
Michael arrived on time and overall did a great job. In addition, he provided great customer service.
The tech was able to diagnose the problem and fix it quickly!
I poured over reviews before choosing this company. My tech Kyle was very thorough, polite, friendly and patient with my many questions. I haven’t been satisfied with this type of service in many years, so I’m pleased this is now my new HVAC and plumbing company.
Very sweet and respectful . Definitely knows what he is doing !
Nick was on time, personable and the consummate professional. He explained everything he did and his recommendations. Definitely an asset to CoolAir
Great company to work with, very costumer oriented and their people are really well trained and personable. Michael S. gave us great service. Cool Air Mechanical came thru again, needed a new 2nd floor system, they came and Elio & Jean Paul installed the unit on Saturday 02/16/2019 and did an excellent job, the…
Extremely happy with the service. House is cool again.
Always great people and great service. Thankyou
2 Reviews HVAC & Plumber: 1. Purchased two 3-ton units 5 years ago, thru CostCo (Cool-Air business partner), use them for routine maintenance.. professional and thorough. Only thing I do not like is they always have something to try and sell you, even non-hvac related. One time, trying to sell drain cleaners.…
Julian was great. Did a good job of explaining the issue and fixed it quickly. Did a thorough inspection of the unit. Happy to have him come back to do annual inspections
I cannot say enough amazing things about Tim! I had several other companies not even show up for my appointments and I have not had AC for 2 weeks! Tim showed up promptly and was incredibly thorough and easy to talk with. He sold me a great system at a fair price and now has a customer for life. Thank you, Tim!
I was experiencing some issues with my HVAC system, and they were able to get someone out to my home the same day. Kyle was the technician on site and he was super professional and knowledgeable about my HVAC issues. He was extremely patient when explaining the problem and was able to fix it right away. I definitely…
Great job by Mr. Johnson who explained what our system needed. It is due to this relationship that I am looking for cool air to quote me on a generac system too.
Very professional. From arrival to departure. A thorough explanation of what would be done was given. Cleaned up area great and he gave us a review of how to operating the system. First time to use this HVAC company, and I will be switching to them for future projects
Service Tech Durante D., was professional, helpful and courteous!
Ricardo was great!
Everything went smoothly. Enri was very professional and immediately took ownership of the issue we were experiencing. He provided clear answers to our questions and quickly resolved our service call. Thank you so much!
Accurate assessment of the problem, with an explanation of what was going on.
Chadwick Weaver from Cool Air Mechanical was great and very professional. hope he is our only technician for future visits.
Juan did a great job! He got there fast and diagnosed the issue. Cool Air tonight 😁
Great service , Alex Oliveria and Zack Brannon Were very professional and knowledgeable in getting my AC system up and running again . Thank you Guys you’re the best.
I appreciate the professionalism and the punctuality.
Great service on time very impressed
Mr Chad is very knowledgeable about his job. Explained everything and new what was wrong with the system. Best employee that has come here. Thanks
Excellent technician (knowledgeable), professional and prompt.
They are easy to work with and professional. I’ve been using.them for at least ten years and have never had a bad experience with CoolAir.
Ricardo was very professional and did a great job servicing our two (2) A/C units.
I’m so happy about the experience with cool Air and what a great job thank you.
Nicco from cool air fixed my ac and saved me a lot of stress and time. He is professional and honest. Rare to find a good tech and good company these days. Thanks Nicco and thank you cool air! 🙌🏻
Great company. Jason HVAC tech is the best. Wouldn’t use anyone else
These guys were AWESOME! They just dug in and solved tricky problems with the kitchen sink, then tackled a clogged dryer vent, cleared it and adjusted it to correct a previous marginal installation! Thanks much!!
Louis Gussmann was very professional, knowledgeable, and helpful. He came quickly and was efficient. Highly recommend!!
The technician was on time, quick and courteous. I had purchase my HVAC system & upgraded hot water tank from Cool-Air a few yrs ago. I have never had an issue with my unit or maintenance schedule. I would definitely recommend them for any HVAC services.
Prompt Service. Jacoby was reliable and professional. He diagnosed the problems and gave timely recommendations.
Lamar and Mike D. provided great services during their respective visits! They were quick, explained what they did and asked if I had any questions and ensured I understood and felt comfortable. Awesome service from both of of them each time.
Jerry Cobb was my technician and he is excellent. He came to check my ventilation system/AC and was very thorough. I’m satisfied with the service and would recommend him.
Sean O'Shields told me that the air handler filters did not need vhanging, but they did. I changed them myself. He said that insulation on the copper tubing on the condenser unit was "missing" but it wasn't missing. The exposed tubes are from a different unit. I asked him to call me when visiting the unit.…
I liked Juan De la Cruz, he was very approachable and easy to talk with. He showed me the condition of my coil in the air condition part of the system, inside the house. I am happy, that Juan was my technician today.
Ricardo was my Tech, who arrived as promised. He was friendly and answered all my questions. He quickly determined the issue with my AC and not only corrected the issue, but double checked his repair. His professional demeaner was very appreciated, and made this Service experience a good one.
Mike was professional and friendly; easy to work with
Danis was very professional and had awesome customer service skills!!!!
Technician very professional, knowledgeable, explained everything, and very pleasant to speak with
Our A/C stopped blowing cold yesterday, and the system is less than 3 years old. Thankfully I was able to call first thing this morning and get someone scheduled to come out. They sent a text when the tech, Juan, was on his way. He was very professional, and knowledgeable. He figured out very quickly that it was the…
Kyle was very helpful and very polite.
On time, knowledgeable. Explained situation. Answered all my questions
Keith was very professional and pleasant to talk to! I can tell he is extremely knowledgeable and was able to answer all my questions. Highly recommend!
Mike Dawson!!Top notch
Our technician was very knowledgeable, professional, and took the time to check all areas of our AC system which had been misdiagnosed by the previous company we utilized. We signed an ongoing maintenance contract with Cool Air Mechanical based on the interaction that we had with this technician Mr. De la Cruz. I…
Very professional, quick clean installation. Very satisfied.
Brian explained things clearly. I appreciated his honesty and trust his skill and knowledge.
We recently switched to Cool Air Mechanical for their buy 3 year, get 3 years free promotion. I have to say, I'm very impressed with the level of service and attention to detail. I feel our last provider did a good job with basic checks and maintenance, however this service call was far better. They found two…
Very professional and informative Jason is an excellent technician
When it comes to installation they were great. Selling the product. The service however not good. Some of the techs are very professional and some are not. I had one of them call me in front of my kids ‘babe’ I told him ‘ma’am’
Polite and informative
Eric was great. Very professional and friendly.
Tech was on time, polite, neatly dressed, made me feel like I was the boss & solved the problem on the first visit. On the downside for Louis, he left a pricy spool of wire in my basement. It's currently sitting on my front steps.
Dominique Givance-Smith was the most thorough and conscientious tech that we have experienced. Clearly, she was fluent in AC maintenance and committed to excellence.
The technician was very knowledgeable and located the issue quickly. We appreciated his expertise in explaining the issue and advising future preventative maintenance.
Shemar was quick and professional, and was very patient while we worked with my home warranty vendor, Achosa Home Warranty, to get some freon maintenance issues resolved. Always a fan of this company.
Very good, their repair people are courteous and explain what what they are doing before they do it.
Brian Dye, my technician was EXCELLENT !!!
A great team!! They were awesome, neat, clean and efficient!!!
William was very thorough and very knowledgeable. I would highly recommend Cool Air for the AC and HVAC needs.
Service member for 3 years. Will continue to use this service.
Mike was great. Went above and beyond on solving my issue and was extremely professional. Based on his work I opted to go with a 6-year maintenance contract. I’ve used a few companies in the past, and while I’ve never had any real issues with the competitors, they never wowed me like this visit did.
was not confident in the work performed. had issues with thermostat immediately upon technician's leaving.
The technician Jacoby, was knowledgeable, professional, and explained what he did and what was used to fix the problem. Will use the company again.
Edgar was very professional and Knowledgeable. He was a huge help.
Arrived on time, professional and knowledgeable about his job.
5 star technician all the way Dominic
The open dialog from the technician was excellent. He helped me understand any potential issues that could arise in the future. Great job!
We're planning to purchase a new furnace and AC with heat exchange
Jason was on time and efficient. He conducted the regular maintenance and helped correct a minor issue before it sidetracked our cooling unit. Thanks Jason!
This company really blew me away. They were so helpful and took the time to explain things so I could understand. They were polite, quick and did an excellent job. Going forward, I will only use them in the future.
Jason did a great job tracking down the issue and fixing it promptly. The A/C is working great again.
Tech was very knowledgeable, professional, friendly and respectful. He wore shoe coverings! 👍🏼
Kyle was professional and knowledgeable. Excellent service.
Great customer service from the appointment process to the tech's that arrive. They handle the job professionally, efficiently, and quickness. I will continue to request your services. Thanks!
William was wonderful. He took the time to explain exactly what I needed. He was timely, courteous and knowledgeable. He made sure I was comfortable with operating my system before leaving.
Mr. Marvin is very knowledgeable and informative! You feel very comfortable with him in your home! He also has a great sense of humor also!
Chad was great! Very informative and personable. Showed me the diagnostics proving the AC system was running well.
Chad did a great job servicing our unit and making sure it continues to perform well. He even helped us save money with a longer term service agreement which is much lest costly than paying for each service visit.
Service man was punctual, highly competent and friendly. A pleasure to do business with.
Very happy with Danis-5 star. The company charging 175$ for each of the filters: ridiculous. Found the exact same thing on Amazon 2 for 128$. You just stole 220$ of mine, but you won’t do it again. I ordered 2 for next time. I had a lot of respect for the company and have referred several of my friends to you. I won’t be doing that anymore.
Louis was great at providing our service. He was friendly and efficient in checking our system. He discovered our system problem and then easily discussed the issue and solutions with me. Very professional.
Always great service
Tony was professional, arrived on time, friendly and explained everything needed. Thankful to now have fully functioning A/C in time for summer.
Edgar D. did a good job replacing the TXV valve. He reassured me everything should be fine now. So fingers are crossed! I’ve have trouble with this unit from day one. It’s not even 2 yrs. old. Hopefully this does the trick! Thanks Edgar, Tyler & Gaston
Technician, Grayling Willis, was very knowledgeable and professional. Had us back working in no time.
Great experience with Cool Air and all their techs.
Alex did a great job - very knowledgeable. Can not yet comment on installation work; that is scheduled for next week.
Brian was wonderful to work with. He took his time explaining everything and was diligent with his work. Appreciate him helping us and taking care of the house!
Brian Dye was my service technician today. Great guy! Extremely knowledgeable about so many things and patiently explained everything to me. I will be requesting him every time in the future!
Cool Air always takes care of us. The maintenance reminders, the text status information and the technicians communication just work for us.
Cool Air has taken care of us for many years. They provide an honest service at a reasonable price, and all the technicians we've met have been very helpful.
Chris was professional and polite. Proactive found things I needed. Water flow is better. Found my pin hole leaks replaced pipe. Love it. A+++++ job.
Tech was Nice and mannerable. Didn’t try to upsale us. Quick and needed visit- all problems solved!
Kyle was very knowledgeable about our systems and was a huge help!
Ricardo the technician was extremely courteous, took his time and paid better attention to detail than a couple of the past technicians
Luis did an excellent job, very responsive and kept me informed all along the the way. Great service!
Nicco was very good.
Mike Pharr was very knowledgeable.. He very professional and thorough. He was courteous and on time . Excellent to work with.
Arrived on time … I received a text with photo of technician prior to arrival. Technician Julian was professional and good communicator. Pleased with service.
Ricardo Smith did an excellent job. I will definitely recommend to my friends and family. He went above and beyond to accommodate our needs. I am beyond pleased.
Excellent Choice for Your HVAC system ask for David; he likes the abuse. Respects!
Sean did a great job! Prompt, professional and quick service. He was patient and respectful when dealing with me(owner) and the tenant. He also offered great advice to help avoid future problems.
Tech was very helpful, knowledgeable & professional!
Marvin took great care of me and was very thorough.
Kinnie picon gave me a good estimate on an ac unit Very helpful and professional help me to decide what unit to get and the financing to get my ac unit thank you very much
Juan was very professional and respectful. He listened to my concerns and did a very thorough check on my unit. When he found the issue, he explained in detail what needed to be done and got to work right away. All suggestions he made were great, and I never felt forced into agreeing to some thing that I wasn’t completely informed about.
The service that was provided was very efficient and professional.
Very professional, detailed and trustworthy. Hope he continues to service our office
Enri Jasmin is one of the Best HVAC service technician we've ever dealt with at Cool Air Mechanical, my wife and I being loyal customers since 2010. He is knowledgeable, professional, ethical and customer oriented and friendly. The HVAC industry needs more people like Enri as he exceeds the industry-standard by far!…
Cool air is outstanding! Every interaction, communication, and service is on time as expected and delivered by someone with knowledge, respect and care of their work and the service of your home. 24/7 service is key as well. That’s what made me change 3 years ago to them when I had an issue and my company at the…
Juan was the technician that came out on Monday for the yearly maintenance, and he came today September 3, to install a part that he thought would help the system that is underneath the master bedroom Run a bit quieter, as it has got a bit noisy over time. He was very nice and courteous and called ahead of time to let me know he was on the way.
Good
Excellent customer service and very professional!
Awesome service and support. 1ST class team. Zack Brannen - Technician was very proficient and friendly.
Service technician was polite, completed the work quickly, informed me about upcoming filter maintenance and explained the extended service plan without being pushy. Will definitely use them again for any A/C work needed.
My family was hot all the time until I got a good price on a system!
Danis Gomez did a complete and thorough job of checking all three of our HVAC zones. I was engaged in his explanations of all investigations inside and outside of each unit. I was able to make clear decisions on replacing any failing parts of the units based on his explanations; preventing any breakdowns before…
Tech completed a complete review of the 2 heat pump systems in my home. Replaced the filters, washed out the condenser coils, check system pressures, and inspected both air handling units. Took the time to do the job right and was very knowledgeable on the operation of both systems (one is pretty complicated while…
Mr Cedric Knight has done an excellent job in installation and servicing of our new AC and heating equipment.
Alex came on time very knowledgeable & experienced guy he gave us valuable advice and affordable solutions for our heating system👍
I have used 4 similar companies since 2018, and Cool Air has been the best. They are never in a rush even when there is nothing wrong. They are professional and don’t try to sell anything that you don’t need. My technician, yesterday, was patient, timely, professional and was able to explain everything in ways I can…
Service technician did not send recei9pt via email as requested
Juan was our technician today, and he was punctual, thorough, friendly and didn’t try to unnecessarily upsell services. Where there was a need, he showed us and explained everything in great detail.
Excellent service, on time arrival and maintained safety protocols throughout the installation.
He was wonderful, and very friendly. I love his honesty. 😊!!
Service Technician, Sean, was fantastic and was committed to making sure my issue was completely resolved. I love Cool Air Mechanical - one of the best investments we have made.
Very professional, explained everything as they went.
Great service, technician explained with done very thoroughly
Technician today was outstanding very professional. Keep up the good work
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1366 | $37–$295 |
| A/C system maintenance | 836 | $39–$393 |
| Install AC | 665 | $1.4k–$3.2k |
| HVAC system repair | 655 | $205–$933 |
| A/C system repair | 566 | $209–$786 |
| Heating system installation | 530 | $1.4k–$2.8k |
| Heating system maintenance | 460 | $39–$251 |
| Repair HVAC | 334 | $216–$495 |
